Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Hello, a dear for the length, well read the instructions. Person has the telephone reception very very good.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/01/2023
Very happy.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 14/01/2023
Amswer as above
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 10/01/2023
Delivery time too long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
RAS, satisfied
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 26/01/2023
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/01/2023
Not very cheap but got exactly what I was looking for and under the motto "better expensive than not for sale" I am happy with my order
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/12/2022
in my opinion, the order has been in transit for a long time
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/12/2022
had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/01/2023
I had to wait because some products were not in stock ,but I then received everything packed to perfection ,
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/01/2023
I would like more information about the products, such as number of pieces, whether or not they have photoengravings, that kind of information that sometimes helps me decide between one model or another. Otherwise, I am very satisfied with the speed of shipping, packaging, etc.
I also like the navigation of the site, it is fast and fluid. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/12/2022
Everything is fine, gladly again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered within the time promised. Just wish they could do it a little quicker. ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The product is very good and the service too, but the delivery time is too long.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/12/2022
2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/01/2023
Everything is fine, gladly again
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/12/2022
had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 04/01/2023
Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error
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Response from 1001hobbies
Hello, thank you for your message, very important for us. We are very sorry about this situation. If not already, can you please send us photos of the products you received to [email protected]? We will find a solution for you. Thank you very much!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Nothing to say...
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/01/2023
I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Impec
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Package conforms to order and delivered on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
GOOD, NOTHING TO SAY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
I haven't used it yet!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/01/2023
1234
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/01/2023
Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2022
Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.
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Response from 1001hobbies
Hi, thank you for your message, which is very important to us as part of our continuous efforts to improve our services. I have just informed customer service to give you a voucher instead of the missing model. I am very sorry for this situation and wish you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2023
Complaints well taken into account, completely satisfied with the fast and careful delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/01/2023
Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2022
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
nothing to report on the site.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2023
Everything is fine. Fast service. Good product quality.
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