1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 08/01/2023
order never arrived and not even refunded
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. With the low-cost delivery method and no tracking, unfortunately the package may take up to a month to arrive. Can you email us at [email protected] at the end of next week if the package has not arrived yet? We will then send you a new one.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2022
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/12/2022
My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.
Response from 1001hobbies
Hello, thank you for your very important message to us. We are taking it into account to improve our services. We are sorry for the state in which the products arrived, this is beyond our control. As indicated by our customer service, the label problem does not affect the effectiveness of the product. However, we can offer you a 5€ gift voucher to use on your next order with the code SAVCOM5. Have a nice day
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2022
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/12/2022
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/01/2023
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
Plenty of choice and fast service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the glue proved unusable, apparently due to low-temperature exposure on delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/12/2022
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/01/2023
Delivery times are too long.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/01/2023
unable to track package once it was handed off from delivengo to the US Postal Service. Delivery date was 18 days after order date.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 06/01/2023
Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!
Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this unsatisfactory experience. We fully understand and will pass on the information regarding this lack of tracking information. I am even more sorry that with this method of delivery without tracking, it is impossible for our customer service to answer your question about the status of your order. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
For the moment, I don't have any particular comment to make, but I think it would be interesting if the site could give advice to "new users" who want to embark on a "pedagogical progression", as some models are difficult to build when you don't have any experience yet.
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2022
1 month to receive my order even though the products were listed as being in stock , non-existent customer service
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this delay. I can confirm that your refund request has been processed. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
WELL DONE, EXCEPT FOR THE SHIPPING OF A 200 A300G PACKAGE, WHICH I FIND A LITTLE EXPENSIVE (7EURO).
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/12/2022
All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
My last delivery did not correspond to my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
Unfortunately, the delivery time was a bit long and 2 paints were unusable,
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/12/2022
Well-structured site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
well and fast.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 27/12/2022
Almost a month of waiting seems too long to me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2023
Quite reactive at the end of the preparation of my package... received in 2 days.... too bad I waited 2 weeks....
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/12/2022
Reliable site. Pretty quick delivery and well tracked. I did not give 5 stars because the package arrived all crushed and the contents broken. I had to send it back and have them send me the replacement product. The after sales service was very prompt and effective. However, I think the packaging for shipping needs to be improved, as these are very delicate products that can be broken in transit.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/01/2023
Delivery time a little long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
my opinion is the following I have nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2023
The products I needed were available at a fair price, but the shipping costs were too high.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/01/2023
Easy website. Lots of products. Clear product descriptions and fast shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
Photo that doesn't match what you're selling
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Can you send us an e-mail with photos to tell us more? Whether it's a reference error or a shipping error, we need to contact the warehouse or the supplier. Thank you and have a nice day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/12/2022
Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .
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Response from 1001hobbies
Hello, thank you for your important message to us. We are very sorry what happened to your miniature car. We assure you that this is beyond our control and the package was mishandled by the delivery people. Please send us pictures of the condition of the model to [email protected]. We will find a solution. Thank you.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/01/2023
Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We are terribly sorry for this situation. Indeed, we have just seen that some games do not include information about the language. We will change this as soon as possible to prevent this from happening again. In the meantime, we would like to apologize to you again. Have a nice day.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/12/2022
Good selection of items, but lax shipping responsiveness and poor packaging.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 06/01/2023
Overall a good experience. My only concern was the manner in which the item was packaged. It was not in a box, it simply had bubble wrap around it. To travel the distance it did without proper packaging is risky. Also the item could be plainly seen through the bubble wrap. I don't want my purchases visible to those who have no need of seeing it.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/12/2022
Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back :( Have a great day, https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/01/2023
Not really a problem per se. It would be nice if they gave package tracking information or an easier way to check on your order. Placed an order and I don't think I even got a confirmation email. No way to track order or arrival date. My order just showed up one day. Before it arrived, I was half afraid that I had been scammed.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/01/2023
Good prices, fairly prompt dispatch.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/12/2022
Ordered on 5/12, got it delivered after christmas
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 3 out of 5
following a purchase from 04/12/2022
Ordered in early December but didn't arrive in time for Christmas. Probably mostly down to UK border chaos though and not your fault.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
At the beginning only, already some difficulties but very handyman I circumvent the obstacles I continue
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