1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2022
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
I didn't give 5 stars because everything is perfect except for the paint pots. You have to remove the label you put on them to see the color code reference ( x or xf...) on the Tamiya pots.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/12/2022
I am still waiting for a response to a problem that I have been experiencing
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2022
Products appear to be available but finally sold out No refunds, only credit notes
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2022
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 17/11/2022
Very slow shipping product not up to the price
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/12/2022
Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!
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Response from 1001hobbies
Thank you for your message. We are sorry if you were not completely satisfied. You had chosen the option of shipping by global relay, which is particularly congested during this period. However, the package was available at the relay point from December 16, so it took 11 days for the package to arrive, which is indeed longer than the usual time. I do not know how long it will take to get my package to the relay point, but it remains a cheap solution that unfortunately is not considered a priority, and these variations are common. Have a nice day.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/12/2022
Lots of choice
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/10/2022
Good shipping OK
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
accuracy
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
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Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
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Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
Item arrived in great condition but delivery was a week after the expected delivery date
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/11/2022
Very long time between order and delivery. Missed my deadline date. Model looks ok.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 09/11/2022
Took a while to get here but it arrived before Christmas which is good.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. The shipping by Delivengo can indeed be a little slow as it is considered an economic and non-priority solution by their services... But we're happy that it finally arrived. Thank you, Have a great day https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2022
Long delay in delivery, more than 15 days.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/12/2022
Well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2022
I think you especially need to improve your delivery service, TOO LONG!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
Material conforms but can do better for the light packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Delivery on time good order tracking product corresponds to my request and correct price and delivery grztuite
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 11/12/2022
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
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Response from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/10/2022
Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Easy navigation and wide selection. Good communication. Delay in sending the order but I was warned. Quick response to my emails. On the other hand, delivery by mondial relais sucks. In a bad relay point and too complicated to move it from one relay point to another ... Otherwise I wouldn't have received my order placed on November 23rd for Christmas. In short, I had to go out of my way.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2022
Good responsiveness for ordering and delivery. Small downside, the references are more expensive than the competition. Satisfied nonetheless.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/11/2022
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
The site is great, the delivery is fast, but I would have liked a difficulty quota on the item when choosing because it's too difficult a model for me.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 01/12/2022
One of the items arrived in bad condition and I can't contact customer service for replacement
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Response from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/11/2022
Excellent in all respects except timeliness, as 1001 is in France and I am in Northern California
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2022
Damaged parcel, it's not your fault, but the result is there
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Item delivered quickly but model supplied without assembly instructions. Email sent but no reply.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 26/11/2022
Except for the customer service, who never pick up the phone and the standard shipping that takes 3 or 4 times longer than what it says on the website.... the rest is perfect
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 09/11/2022
Took a while for it to arrive, but once it was shipped it was there quickly
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2022
1001 Hobbies has been a good source for tough to find European kits from makers like Heller models. While quite expensive, the Euro/ Dollar exchange rate is what it is.
The average rating is because of their awful packaging for overseas shipping.
Wrapping a very expensive kit with nothing but bubble wrap and tape?! Seriously?!
For what I paid in the price of the kits and shipping, I was awe struck by the way my $100+ Dollar order was shipped. I would gladly pay a little extra on top of the prices to have my orders properly boxed.
It's more than a little disappointing to spend this kind of money to have the goods shipped so carelessly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/12/2022
The stock status indication is unreliable. No information on delays and delivery times was sent to me. Without my intervention, I think I would still be waiting for my parcel. However, following my request for a refund, this was carried out very quickly.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/12/2022
I am very satisfied with the service provided
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 02/12/2022
Ordered a brass update set. Recieved this order within a few days. France to the UK. Well packaged at a reasonable price. Would not hesitate ordering again.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
Package received in terrible condition. I really don't recommend delivery by Mondial Relay. Fortunately the product is not damaged, I repeat myself but the delivery is to review sincerely
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Verified Buyer
Rating: 2 out of 5
following a purchase from 18/11/2022
I have ordered multiple different orders with 1001 hobbies for Christmas. The first one was ordered back early November and I still haven’t got it. It is still processing not even out for delivery. I have been in touch with customer service and they told me to be patient. Out of my 3 orders for Christmas I have only received 1. Not sure if I’m going to receive them for Christmas to give as presents. Really disappointed.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. I see that one order is being processed for a refund, and the other is on its way. We hope it arrives before Christmas. Keep us informed! See you soon https://www.1001hobbies.co.uk/
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