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P
Rating: 5 out of 5
ok ok
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 370 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Delivery date delayed a few days from that originally stated, but customer service quick in response and package arrived undamaged.
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D
Rating: 5 out of 5
Excellent products and fast shipping
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D
Rating: 5 out of 5
Perfect
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P
Rating: 3 out of 5
Unfortunately a very long delivery time this time
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K
Rating: 5 out of 5
Excellent service
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J
Rating: 5 out of 5
Order processed quickly
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
R
Rating: 3 out of 5
It was not really clear to me that the item I ordered (warlord starter set) was not in stock and that I ordered it not in the Netherlands but in France, so it took longer than expected. Items were delivered well in the end.
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P
Rating: 5 out of 5
Simply ordered. Arrived faster than expected.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
T
Rating: 5 out of 5
Delivery more than punctual, well packaged. Item as expected, gladly again!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
L
Rating: 5 out of 5
It took a while to arrive but it's there and in good condition.
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B
Rating: 5 out of 5
Good communication
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S
Rating: 2 out of 5
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
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Response from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
S
Rating: 5 out of 5
Delivery in 1 day very expensive but on time! So very fast!
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N
Rating: 1 out of 5
I placed an order beginning of December for making some christmas decorations. 1001 hobbies were so kind to wait 2 weeks before sending it with the result that it all arrived after christmas. Absurdly poor and stupid level of service! The one star necessary must be for not charging extra for keeping it on stock for the two weeks.
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A
Rating: 3 out of 5
Order placed in early December and received a month later...
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A
Rating: 5 out of 5
You are unsurpassed
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T
Rating: 5 out of 5
Order fine to follow and received in good condition. Also, the order met expectations.
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N
Rating: 1 out of 5
I bought two products 15 days before Christmas and it said they would arrive in a week. They did not arrive when it said, they did not notify me. After several unanswered calls I was told that they would arrive after Christmas, but in addition to being very late I only received one product. Bad communication and a disaster with the delivery. I ended up getting my money back for the other product.
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B
Rating: 5 out of 5
Good condition and fast delivery
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
P
Rating: 5 out of 5
Very good, fast.
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M
Rating: 5 out of 5
Good aftersales notification
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J
Rating: 5 out of 5
Good price, fast shipping and quality product.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
B
Rating: 3 out of 5
Very late. But order arrived safely.
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R
Rating: 5 out of 5
yes I can confirm that the order arrived on time and even with a little bit of advance the 2. boxes without any error and in good condition. service therefore correct and meeting my expectations! Sincerely your customer.
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J
Rating: 5 out of 5
speed of service
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S
Rating: 5 out of 5
Easy to find what you were looking for, neatly packaged and fast shipping! Highly recommended
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E
Rating: 2 out of 5
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
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¨
Rating: 5 out of 5
Fair prices, plenty of choice.
Fast, well-packaged shipment.
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Fast, well-packaged shipment.
M
Rating: 1 out of 5
I ordered on January 3rd for my dad's birthday, 10€ for postage, the parcel never arrived ! I had to email several times only to be told that there was a problem with my parcel. I am very disappointed.
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Response from 1001hobbies
Madam, We sincerely regret your experience and apologize for the delay in processing your order. You placed your order on 02/01/2025. It was dispatched on 03/01/2025 via Colissimo. Unfortunately, this parcel was lost by their service. As soon as we were informed of this incident via your call, we immediately proceeded with a new shipment of the same product by Chronopost. The parcel was successfully delivered on 16/01/2025. We regret this incident, which was beyond our control, and apologize once again for any inconvenience caused. Please be assured that we will do our utmost to avoid this type of problem in the future. Please do not hesitate to contact us should you have any questions or require assistance. Sincerely, 1001hobbies
G
Rating: 5 out of 5
I am very satisfied! Very good communication, very quick response and attentive to customer needs.
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V
Rating: 5 out of 5
Fast and careful delivery, thank you!
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G
Rating: 5 out of 5
Went fine
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M
Rating: 5 out of 5
Very serious
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A
Rating: 5 out of 5
Delivery time may have been a little long, but that may have been due to the timing of the order. To be seen later. Satisfactory overall
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F
Rating: 5 out of 5
Top!
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M
Rating: 5 out of 5
No complaints. All OK.
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A
Rating: 5 out of 5
Excellent seller,goods perfectly packed,very serious,recommended!!!
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A
Rating: 2 out of 5
hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
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Response from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
I
Rating: 5 out of 5
Puzzle just beautiful, shipping super fast, top!!!!
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