Customer reviews of 1001hobbies

4,2 /5

Based on 40 359 published reviews

5 25,4k 63% 4 6 447 16% 3 2 772 7% 2 1 728 4% 1 3 997 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 5 stars

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Acquirente Verificato

Published on 12/05/2023 à 12h49 following a purchase from 21/04/2023

Everything ok, received with care and in a short time; affordable price

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Acheteur Vérifié

Published on 12/05/2023 à 09h23 following a purchase from 14/04/2023

Very good fast compliant

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Comprador Verificado

Published on 12/05/2023 à 09h05 following a purchase from 30/04/2023

They have many items and sometimes with good offers, but they have a couple of problems that have been repeated in several of the orders I have placed: - Slow shipping: they take a few days to ship the order - Insufficient protection of the items: they usually send them in the boxes of the models themselves, which are not very resistant, wrapped in bubble wrap, so they can be damaged in transport, since the carriers are not usually very delicate in handling the packages. To improve, they should put the bubble-wrapped models inside an external box that protects them and also avoids seeing the contents.

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Verified Buyer

Published on 11/05/2023 à 23h31 following a purchase from 16/04/2023

Poor communication/shipment tracking and now they keep contacting me about the review I left, it directly asked if I wanted them to contact me and saying no does not good.

Verified Buyer

Published on 11/05/2023 à 22h22 following a purchase from 10/04/2023

top!

Verified Buyer

Published on 11/05/2023 à 18h56 following a purchase from 24/04/2023

Wide range of products and fast delivery

Acheteur Vérifié

Published on 11/05/2023 à 18h07 following a purchase from 12/04/2023

1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.

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Response from 1001hobbies Published on 15/05/2023

Hello, thank you for your message. I see that the order was indeed placed on April 12 and was delivered on May 5. I'm sorry for the delay, which is actually due to one of the other products in your order delaying the overall shipment. I'm glad you were able to find a workaround. If a discount code has already been offered, unfortunately I can do no more. Have a nice day.

Geverifieerde Koper

Published on 11/05/2023 à 16h52 following a purchase from 21/04/2023

smooth delivery

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Verified Buyer

Published on 11/05/2023 à 15h23 following a purchase from 27/04/2023

Good quality decals with quick delivery and advice of progress

Acquirente Verificato

Published on 11/05/2023 à 15h21 following a purchase from 15/01/2023

Shipping met the estimated time frame. Reliable!!!

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Acquirente Verificato

Published on 11/05/2023 à 14h19 following a purchase from 15/04/2023

Excellent

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Acquirente Verificato

Published on 11/05/2023 à 14h00 following a purchase from 20/04/2023

Inadequate packaging, ruined the decals making them partially unusable. When ai ships a sheet whether decals or stickers, it must be sandwiched at least between two thick cardboard planes that stiffen and protect. Not a spring envelope. 20€ between shipping and product, €12.90 of product, and it is partially unusable. Improve the packaging.

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Geverifieerde Koper

Published on 11/05/2023 à 11h25 following a purchase from 06/04/2023

Delivery time could be improved .

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Verifizierter Käufer

Published on 10/05/2023 à 22h09 following a purchase from 23/03/2023

Everything is fine

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Verified Buyer

Published on 10/05/2023 à 21h33 following a purchase from 18/04/2023

Good product, prompt delivery!

Acheteur Vérifié

Published on 10/05/2023 à 19h10 following a purchase from 19/04/2023

Very good, impeccable service, careful and attentive. I recommend it!

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Acheteur Vérifié

Published on 10/05/2023 à 18h41 following a purchase from 11/04/2023

Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.

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Verifizierter Käufer

Published on 10/05/2023 à 17h19 following a purchase from 28/04/2023

Ales best, exactly what I was looking for

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Verified Buyer

Published on 10/05/2023 à 17h09 following a purchase from 15/04/2023

Very pleased with my purchase very reliable

Comprador Verificado

Published on 10/05/2023 à 15h15 following a purchase from 06/03/2023

Everything perfect!!! It took a while to arrive because it was not yet out, the shipment was very fast and the figure arrived in perfect condition.

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Verified Buyer

Published on 10/05/2023 à 02h17 following a purchase from 20/04/2023

Good selection. Decent shipping times.

Acheteur Vérifié

Published on 09/05/2023 à 17h42 following a purchase from 30/04/2023

fine

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Acquirente Verificato

Published on 09/05/2023 à 15h42 following a purchase from 21/04/2023

Order arrived on time

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Geverifieerde Koper

Published on 09/05/2023 à 14h11 following a purchase from 02/05/2023

Super fast delivery

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Acheteur Vérifié

Published on 09/05/2023 à 13h43 following a purchase from 29/04/2023

Very well packaged and received

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Acheteur Vérifié

Published on 09/05/2023 à 11h37 following a purchase from 03/05/2023

very fast, nothing to complain about

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Verifizierter Käufer

Published on 08/05/2023 à 13h32 following a purchase from 17/04/2023

Very good offer, rare specimens available, excellent service.

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Acquirente Verificato

Published on 08/05/2023 à 12h11 following a purchase from 19/04/2023

I found a lot of choice, especially products that were not even present on other platforms.... I ordered a set that was going to arrive at the end of May, instead it was delivered almost 3 weeks earlier.

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Acquirente Verificato

Published on 06/05/2023 à 23h14 following a purchase from 13/04/2023

Fast and good prices.....All Bravo !!!

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Verified Buyer

Published on 06/05/2023 à 22h58 following a purchase from 18/04/2023

huge assortment woth low prices

Geverifieerde Koper

Published on 06/05/2023 à 21h23 following a purchase from 10/04/2023

Fine paint

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Acheteur Vérifié

Published on 06/05/2023 à 16h22 following a purchase from 02/05/2023

Speed and efficiency I absolutely recommend

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Verified Buyer

Published on 06/05/2023 à 02h44 following a purchase from 05/04/2023

Package arrived fine.

Verified Buyer

Published on 06/05/2023 à 01h30 following a purchase from 28/03/2023

Very good service, had what I needed when nobody else did.

Verified Buyer

Published on 05/05/2023 à 19h52 following a purchase from 22/03/2023

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

Response from 1001hobbies Published on 09/05/2023

Hello, thank you for your very detailed feedback, it is very valuable for us. Regarding the shipment in several packages, it seems obvious to us that it is not done by default when you place a single order with all the items. If you want to split your order, unfortunately, you have to place two separate orders, with shipping fees paid separately. We also apologise for the delivery date. We are trying to improve this, but in the end we are always dependent on the goodwill of the delivery companies. We will not hesitate to pass on your feedback to them. Have a nice day,

Acquirente Verificato

Published on 05/05/2023 à 18h04 following a purchase from 22/04/2023

Very nice, quality puzzles. There is a lot of choice of products.

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Comprador Verificado

Published on 05/05/2023 à 17h31 following a purchase from 23/04/2023

Good product

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Acheteur Vérifié

Published on 05/05/2023 à 15h58 following a purchase from 23/04/2023

perfect thanks

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Geverifieerde Koper

Published on 05/05/2023 à 15h22 following a purchase from 17/04/2023

lots of choice and prices ok delivery takes too long

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Acheteur Vérifié

Published on 05/05/2023 à 13h06 following a purchase from 19/04/2023

Delivery times too long.

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