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A
Rating: 1 out of 5
Order never received, no one answers emails or phone calls.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 334 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 5 stars
Reset filtersV
Rating: 1 out of 5
I placed an order, which I have received, only to discover that I was debited 3 times, for the same order. My bank is sorting this out but because of this experience I very much doubt that I will be placing a order again with you.
A
Rating: 1 out of 5
Disastrous an order which on the site is announced delivered in the 15/20 day and as soon as one goes to see the site 10/15day for later the product is shifted of as many day result the gift which I was to make was not received with temp, one said to me that finally the product would never arrive at the store or in X months (there were two games dungeon dragon) I had to cancel my order.... Very disappointed
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G
Rating: 5 out of 5
Clear site, fast delivery and well packaged.
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V
Rating: 5 out of 5
I placed an order a couple of weeks ago but due to items not being in stock, it took a bit to ship but when shipped, they turned it around 3 days from France to the US (California). Now that is excellent customer service. I highly recommend 1001 Hobbies!
C
Rating: 1 out of 5
Not at all satisfied. You place the order, they don't inform you that they don't have it in stock, you pay 13€ for shipping and it takes 30 days for the package to arrive. What a pity.
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A
Rating: 5 out of 5
Great choice of material, fast delivery and well packaged. My orders are for gifts and so I don't assemble the models I buy.
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A
Rating: 5 out of 5
A wide range of choices
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G
Rating: 1 out of 5
Had to wait a long time for order. 9jan and 10 Jan ordered and 21 Jan within I find very long
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A
Rating: 5 out of 5
the product did not seem to be in stock but good communication all the same
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A
Rating: 5 out of 5
correct navigation fast delivery well protected packages but a little too conspicuous from the outside not enough discreet if not no problem satisfied
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A
Rating: 5 out of 5
Fast ordering and shipping, well packaged
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A
Rating: 5 out of 5
very good fast shipping compliant product and well packaged
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V
Rating: 3 out of 5
Very good offer in the store. Unfortunately, the packaging is inadequate and the goods are inadequately protected against damage, especially when traveling across borders. The delivery times are comparatively quite long >2 weeks.
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A
Rating: 5 out of 5
very good. the easiest to access. for paints, a search by number would be useful.
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A
Rating: 5 out of 5
Good responsiveness from customer service when I changed my order by phone and I received my parcel on time.
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A
Rating: 5 out of 5
Order processed 3 or 4 days late: I was informed and the parcel arrived as per the info and as ordered. Thank you.
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A
Rating: 5 out of 5
Not enough hindsight to tomorrow an honest review apparently doesn't look too bad
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A
Rating: 5 out of 5
Very good.
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A
Rating: 1 out of 5
I did not receive my order in full on January 10, 2022. On January 14, 2022, I made a sworn statement that I had not received my order in full. I also enclosed a copy of my order, specifying the missing products. To date, Friday 21 January 2022, I have still not received all my products. As a 1001 HOBBIES customer, this is the first time this has happened. I hope to receive the remainder of my order very soon.
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G
Rating: 2 out of 5
The previous order was never delivered because 1 item was out of stock. Finally after waiting 4 weeks my entire order was cancelled and refunded, including the items that were in stock. Still placed another order but have been waiting for at least 2 weeks. Status is "pending" but I wonder if the order will actually come.
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V
Rating: 1 out of 5
Never again.
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A
Rating: 5 out of 5
Good service a lot of choice follow-up excellent package bought several model realization very good everything I expected to renew it should not hesitate to buy. r g
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A
Rating: 5 out of 5
Very easy to order and vast selection for those who, like me, prefer to change and have new experiences in modeling.
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V
Rating: 1 out of 5
Two things pre-ordered. One for the beginning of December, the other for August this year. When the first item was marked as available in the store and nothing happened, I sent a support request asking if the goods would only be delivered when the second item was also available. I got the answer that they were sorry, the first item was no longer available. Six weeks later, it is still in the store as immediately available. At least the cancellation of the order went smoothly, even if it took a long time.
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A
Rating: 1 out of 5
Fast delivery in 48H, it's been more than 10 days since I ordered for the first time from them and unfortunately nothing received, the payment was debited in 48H however, big disappointment.
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A
Rating: 5 out of 5
Beautiful miniature at a fair price.
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A
Rating: 3 out of 5
I understood that you had a problem, so we'll see about the next order for a real and, I hope, more than positive opinion.
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A
Rating: 5 out of 5
accurate order and fast delivery
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A
Rating: 1 out of 5
Order dated November 21 still undelivered and no response to my requests.
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C
Rating: 1 out of 5
I placed an order in December, which said that it would be at home in 6-7 days and after spending those days waiting for a month, in the end I gave up waiting because they do not even know when it will arrive. I am waiting for a refund
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V
Rating: 5 out of 5
Good service, fast shipping and well packaged product.
A
Rating: 5 out of 5
Delivery on time, with reminder emails to warn and reassure the customer. All the best.
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A
Rating: 2 out of 5
Very long lead time, almost a month late, and hesitant communication about the delivery date. Unsatisfactory
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A
Rating: 5 out of 5
Easy website! Attractive prices! Neat packaging! Speed of delivery! No complaints!
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A
Rating: 3 out of 5
I'm 1 bit disappointed with the delivery time. I placed my order before January 1, 2022, and the package arrived on January 20.
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V
Rating: 5 out of 5
Simply super
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V
Rating: 2 out of 5
I have already canceled the above order three times, but have received no response or reply to date. Only the message that the payment has not arrived. Now once again I cancel my order! Thank you!
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V
Rating: 5 out of 5
Thank you for fast service you have earned a new customer
A
Rating: 5 out of 5
Fast and accurate
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