1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I known this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
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Response from 1001hobbies
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2020
I have not yet received my package... I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
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Response from 1001hobbies
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
The prices are quite competitive, the toy offered (monster truck radio ordered) is of good quality and the description was accurate. On the other hand, delivery times were not respected: order placed on 312 for delivery within 2-4 days. Order received on 1812, just in time for Christmas. However, payment was received
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Satisfied with this first order. Delivery on time. Order tracking
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/12/2020
Goods not yet arrived (today 27.12.20) Re.v. 09.12.20 (over 18 days). Parcel arrived on 28.12. with wrong goods!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
I only put 3 stars because I placed an order on December 10 all the models in stock I received my order after Christmas so I paid shipping costs to receive quickly but the preparation was so long that we g
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2020
Supposedly, it was to be delivered on December 24 if ordered before the 17th, so the package was indicated as being ready on the 23rd, 6 days later, and I haven't heard anything since. In short, I placed 1 order with 1001 hobbies and this will probably be the last.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2020
I made 2 orders and both times the deliveries were long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
No problem for my order of paintings. everything well packed and received on time. In these troubled times with covid ..all normal things become almost bizarre!!! Thanks again to the whole team. Bonne année 2021 ...bonne chance aussi . J.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2020
My parcel arrived crushed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
After a 1st experience which had left me a bitter taste as for the speed of the delivery and a contact with the customer service I recommended on this site and the very very good surprise. In addition to an attractive price thanks to a discount, the order was delivered quickly. So I've completely changed my opinion of this site and highly recommend it for its serious attractiveness and professionalism. Very good site to which I give 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
very happy with the choices and products as well as the prices you are the best in this field continue to make us dream
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
The precision with which the parts are cut is remarkable. The step-by-step instructions are well done. The views could sometimes be enlarged. Assembly is very pleasant. You have to take your
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Very happy with my purchases on this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Choice and speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2020
Product conforms relatively fast shipment in this busy periodÃ
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Received too late
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Verified Buyer
Rating: 3 out of 5
following a purchase from 26/12/2020
Having been let down by another company,I was grateful to be able to find a Christmas present in stock here. 1001 shipped my order promptly but Hermes took a very long time to deliver it 10 days!!! In addition the Hermes tracking system didn't really function well. For me to order from this company again they would need to change their delivery provider!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Perfect the package arrived on time and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Parcel arrived very quickly grandson delighted
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Merci bien recut très content rapide malgré les conditions du covid
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
2nd order 2nd time happy. Fast service and above all, because this is not the case with other suppliers, very well packaged. Bravo à l'Ã
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
Out of 2 orders, only one arrived in time for Christmas. Out of stock although the site indicated En stoc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Good communication fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Perfect! Very good communication fast delivery and this during the Christmas period perfect packaging. I highly recommend 1001 maquettes. Thank you and happy holidays to the whole team! F
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2020
Order arrived late. I couldn't give it as a present for Christmas because of a delay in delivery. A pity even if it arrived in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Just perfect. Package delivered on time. Very very well packed. And the 306 is very well finished and of very good quality. I am very
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Intelligence in partial delivery by dividing the order into two shipments Speed of reaction Wise choice of Colissimo for the second part of the order Br
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
parcel received without any problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2020
Good evening, I ordered a small gift for Christmas which I have not yet received. Today is December 26. If the difficulties had been announced, I would never have ordered it. Waiting for information. Cor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
This is the second time I've ordered a puzzle from you. Everything is perfect: very fast delivery and excellent quality product! Bravo, I recommend you 100%! Thanks to all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
The 1001 Hobbies team did its utmost to ensure that the packages were delivered on time. M
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2020
I don't have any advice to giveI still don't have my parcelyou tell me that my parcel has been dispatchedthe post office tells me that the parcel is still with the shipper.que pe
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2020
Order of December 8 delivered to the carrier on the 22nd and on December 26 still not at the point rela
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 26/12/2020
The potatoes were very tasty
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/12/2020
Everything very correct and communication at all times.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 26/12/2020
I still haven't received it! And it's already past Christmas!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 26/12/2020
I will never buy anything here again. Allegedly, money had not arrived even though I had a receipt from the bank. This company cannot be reached by phone. First there is a tape message and then the busy signal! After I wrote a very clear email, they found my money and told me that the goods would be sent. Then it only took 3-4 weeks and ""poof"" the package was already there!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/12/2020
Faster transport is better
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 26/12/2020
Reliable and fast seller . Tamya product perfect . Thank you .
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