Customer reviews of 1001hobbies

Very good. Thank you for the products that meet my expectations. Best regards

Receive model and good condition thank you. Great service.

Despite 10 months of delay in delivery, refusal from the merchant to cancel the order, except to charge me an abusive penalty. The merchant didn't even offer to send the second product separately while it was available. Customer service unreachable by phone. However, the merchant has no qualms about charging and collecting the amounts immediately (10 months of cash advance at the customer's expense). Disgraceful practices and no consideration for the customer.

Super

Very rich choice on your site, easy order, well arrived and the items were liked, thank you

Very poor customer service in addition to having waited an eternity (4 months) for my package to be sent

ras

very good service

Too much delay, products unavailable, order modification, no commercial gesture.

Fast delivery and compliant products

Very good. Thank you.

very good but still a bit too long to receive the orders I have another order planned, but the waiting time of a month and even more surprises me because I am a very good customer

Very good.

Well-packaged parcel, no problem with the reception. Wide range of products available. Small downside on the delivery time. Thank you!

All good

Everything perfect

Love the wireless controllers. Fast shipping.

Top products, affordable prices, very good selection and fast delivery. Thank you for a great service.

Excellent delivery with a little extra that brings a smile and reminds us that big brands have nothing to envy, thank you 1001 Hobbies

In accordance with my order. The only site where I could find this miniature in the desired color

Receipt compliant

It is always a pleasure to order from 1001 hobbies. Very large selection and an efficient and quick service, thank you to the whole team.

The pre-order dates are not respected at all, my order was canceled due to lack of stock, what is the point of a pre-order then???

I received what order and it was well packaged, thank you again

I sent quite quickly, they were asked for information about the shipment and they sent it quickly, although it took a little longer than indicated to carry this out

Extremely fast service!

He went wrong during the order registration. This was quickly and customer-friendly resolved. Super

everything ok

It took more than a month to send me the product but at least they managed to get it.

Very good, everything is correct, thank you.

Article not received and not refunded

If everything was quite fast... What I didn't like was that I paid for a premium shipping service that cost me 12.90 euros with UPS and they did not comply with those terms of use.

Avoid 1001Hobbies. Poor service, fraudulent terms and conditions Summary: 1001Hobbies is a company that borders on fraud, and the customer reviews on this website are a complete scam. I gave two stars on Trustpilot because I received an item as ordered and partial refunds, although with significantly more time and effort than necessary. I have since downgraded the rating to one star as 1001Hobbies continues to fall short of expectations. I placed four orders with 1001Hobbies. The first went smoothly: ordered on September 1, 2025, shipped two weeks later. The second order was placed on September 2; the website stated that the item would be available and shipped by early October. By the end of November, the delivery had still not arrived, and I canceled the order. 1001Hobbies refused a full refund; shipping costs were not to be refunded (even though obviously nothing was shipped), and they wanted to charge a processing fee of 25%. This is illegal under EU regulations as it represents an unreasonable burden on harmed consumers (i.e., fraudulent business terms). Although I pointed this out, I only received a partial refund, but within an acceptable timeframe of two weeks. The third order was placed on September 8. The website indicated delivery in mid-October. I canceled the order on November 30. After dozens of messages, I still have not received a refund. My account page now states

nothing to say very satisfied product conforms, reactive, response to our questions, in short all good

When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.

Package did not arrive and support takes several days to respond.

I ordered a large cyberpunk shirt, and I was sent a small on top of that, it was shipped late as well. I’ve tried to contact the merchant multiple times, and I have received absolutely no response. I’ve been completely ignored, and I’ve only received a couple of generic automated emails that were in French, and some of that French text was instructing me to translate it using Google Translate, which has just ridiculous. I’ve got no other choice but to contact my bank and file a charge back.

Great Company great items 5* service.

Very good, I recommend.

It was perfect and the delivery was fast and very well packaged, so great