Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 323 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/12/2020
Good reliable service, delivered 3 days earlier than expected.
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/12/2020
Everything is fine!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/12/2020
No problems except I paid the extra charge for tracking in the USA and the �tracking� was basically useless. It never gave me an actual location just (eventually) that the item had been delivered to the destination country...pretty broad as it�s a pretty big country. But the model did arrive safe & sound and in general I was pleased with the service.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 16/12/2020
Love the kit Vive la France!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 16/12/2020
Order arrived promptly before the estimated time is very simple and easy to start making models. I liked it
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/12/2020
I placed the order on 2711 until 1112 did not register it and on 1512 they sent it today 1612 I received it. Thanks to the fact that I paid with paypal I was claiming the amount and in three days they have sent it to me if not I would still be waiting . I do not buy again aq
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
Delivery.time.too.long
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
The delivery was very fast the package is neat it was pa
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Very nice item received on time indiq
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2020
1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Excellent site for its products and diversity. Delivery time a little long but in this period (holiday and covid) we can't reproach anything.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/12/2020
Love the kit Love the kit, Vive la France!
Response from 1001hobbies
Dear Mr Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
shipment conforms to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Perfect, as requested.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2020
Hello, I called on purpose to get information! The person was unable to give me any! I ask if it's suitable for 1 8-year-old child, and the answer is yes! But on the box it says not under 14 years!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Deadlines met . Very good reception on the phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Order received very quickly. Sea
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Excellent choice including rare models, thank you! Current models are a bit expensive, but if you take advantage of the common port for grouped shipments, you'll be able to afford them.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
transaction ok i recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Just as I expected! Perfect!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 16/12/2020
GREAT SELECTION OF HARD TO FIND ITEMS… GREAT SELECTION OF HARD TO FIND ITEMS (FOR SOME ITEMS THIS IS THE ONLY PLACE I HAVE SEEN THEM FOR SALE) PRICES WERE AVERAGE PROMPT DELIVERY NO MISTAKES AND ALL ITEMS WERE IN STOCK
Response from 1001hobbies
Dear Sir ROMANELLO, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Love the kit Love the kit, Vive la France!
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Response from 1001hobbies
Dear Mr Walter, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
GREAT SELECTION OF HARD TO FIND ITEMS... GREAT SELECTION OF HARD TO FIND ITEMS (FOR SOME ITEMS THIS IS THE ONLY PLACE I HAVE SEEN THEM FOR SALE) PRICES WERE AVERAGE PROMPT DELIVERY NO MISTAKES AND ALL ITEMS WERE IN STOCK
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Response from 1001hobbies
Dear Sir ROMANELLO, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
confidence and speed
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
I found my modeling site for my purchases. I will never leave it again. Everything perfect
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
absolutely on time goods arrived undamaged and correct.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
Late but okay
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
Reliable you can find everything very fast shipping. Recommended
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
Great items arrived fairly quickly. The only downside is that the prices overall are still not competitive.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 15/12/2020
Never been so scammed order activated after 25 days despite paying additional costs for fast shipping parcel active and of the 200 pieces of clay balls paid almost 19 euros only 50 arrive this for me is FRAUD AND INDEEDED APPROPRIATION
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
Product arrived on time deliveryPrecise and clear package trackingvery positive experience
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2020
Fast and in perfect condition highly recommended.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/12/2020
CancellationCancellation after 2 days, i.e. within the GTC period (14 days) is ignored. Feedback is not given even after repeated e-mails. Only ever told that delivery will be made. Telephone contact not possible constantly ""busy"" return complicated must first be requested - costs to be borne by the customer - I no longer trust this company at all. My conclusion: I have never experienced such dubious customer treatment in e-business - I will never buy here again and will not recommend this store to anyone. Update from 16.12.20: As suspected, I am now supposed to return the goods to FRANCE at MY COST although I had canceled early and therefore would not have had to pay shipping costs. After reviewing other one-star ratings, I have no desire to wait for weeks for a refund of the purchase price. In addition, 1001 would like to know more about the incident from me - presumably my e-mails cannot be read because everything is clear from them. I'm not going to waste any more time here, I'll keep the overpriced goods and close the case for me once and for all. Update of 29.12.2020 on the reply from 1001: now it is claimed that my e-mails were not recorded even though my cancellation e-mails were used for further replies to delivery notifications from 1001. I have all the correspondence from 1001 as well. I guess the right hand doesn't know what the left hand is doing. End of story.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/12/2020
This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 15/12/2020
Product and delivery very good
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 15/12/2020
RECEIVED THE ORDER ALL CORRECT AND WELL. THERE WAS A DELAY IN RECEIVING THE ORDER DUE TO LACK OF SOME PRODUCTS BUT WHEN I RECEIVED AN EMAIL FROM YOUR COMPANY INFORMING ME OF THE REASONS FOR THE DELAY EVERYTHING WAS ANECDOTAL. ALL CORRECT AND WELL UNTIL NEXT TIME.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 15/12/2020
I have already claimed twice that I placed an order on 15-11-2020 and a month later it has not arrived. The explanation they give me is that it is in the post office, which is a lie. The post office has already told me that nothing has arrived to them, they have simply made the inscription but without delivering the package. I need them to tell me if it is going to arrive before the 23rd if it is not going to arrive the best thing to do is to cancel the order and get my money back. 1 month waiting for a package that anywhere else I order it will arrive in 3 days at the most. Answering with patience is not a solution. Where has it been seen that I paid for a package a month ago and I don't know anything about d
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/12/2020
Cutty Sark The parts look as expected there does seem to be a single part missing Fortunately not a crucial part so that will be fine when building The delivery was supposed to be between Dec. 3 and 8 unfortunately the package did not arrive until the 12th
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Verified Buyer
Rating: 1 out of 5
following a purchase from 15/12/2020
This order was shipped over a month ago… This order was shipped over a month ago and I still have not received it I probably will not order from 1001 model kits again
Response from 1001hobbies
Mr. Sackman, Bedankt voor je feedback. Wij willen u erop wijzen dat wij vandaag contact opnemen met de vervoerder om te weten te komen waarom het pakket in de Verenigde Staten is geblokkeerd. Wij zullen ons best doen om ervoor te zorgen dat deze levering zo snel mogelijk plaatsvindt. Dank u voor uw begrip, 1001hobbies klantenservice.