Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 321 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Order processed very quickly even with cov
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
exactly what I was looking for
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
PERFECTLY MATCHES EXPECTATIONS
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Hello I did not receive my order I received something else instead that has nothing to do with my paintings ordered I sent you an email for this to which no response was given me. So 1 star
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
order arrived on time with excellent product packaging it's perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
First of all, I was very disappointed following a problem with 2 jars of thinner. I was recontacted following my comment and they sent me 2 new jars without me taking any action. A very professional gesture which shows a very good quality after-sales service. This is becoming so rare these days that it deserves to be highlighted.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Order as describedthank you
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
I'm still waiting for the order to be delivered! I hope it arrives one day.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Package arrived on time and well packaged. Responsive team
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
parcel arrived on time and in good condition good telephone reception
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
9 days after shipment according to the site the package is still not taken care of by Colossimo ... and it is not ""covid"" who is responsible for this other purchases are very well tracked and already received although ordered later. Email on contact@ with no reply. Lame. I wanted to wait before giving a review but already 2 reminders to do so So I can only put one star and already
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
As expected - fast delivery! Completely satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Model conforms to order. Box in perfect condition. To be renewed
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/11/2020
I don't normally leave reviews but in this case I thought I would. I ordered a model LCT-6 on Saturday 14th November as it was the best price on the internet paid with PayPal and waited. Email confirmations and thank you' s then nothing! Used to Amazon next day deliveries I was a little concerned so checked trust pilot. Mainly good reviews but some poor - had I made a mistake? Turns out no model arrived in good condition on 20th new and all email advices beforehand advising its status. Some people were complaining it came from France - so what the service was good the price was good and we are in a pandemic!! Would definitely use again - Thank you for your service 1001 models
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good experience good comunication fast delivering and nice products. Outstanding
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2020
Ik weet niet waar deze mensen mee bezig zijn. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3) komen ze niet terug met een oplossing. Zij hebben niet geleverd maar geven ook niet het geld terug. Telefoonnummer werkt niet mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2020
Great Service I don't normally leave reviews but in this case I thought I would. I ordered a model LCT-6 on Saturday 14th November as it was the best price on the internet, paid with PayPal and waited. Email confirmations and thank you' s then nothing! Used to Amazon next day deliveries I was a little concerned so checked trust pilot. Mainly good reviews but some poor - had I made a mistake? Turns out no, model arrived in good condition on 20th, new and all email advices beforehand advising its status. Some people were complaining it came from France - so what, the service was good, the price was good and we are in a pandemic!! Would definitely use again - Thank you for your service 1001 models
Response from 1001hobbies
Sir Hatt Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good experience Very good experience, good comunication, fast delivering and nice products. Outstanding
Response from 1001hobbies
Roberto, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/11/2020
Product niet geleverd en geen geld terug. Fraudeurs! Ik weet niet waar deze mensen mee bezig zijn. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3), komen ze niet terug met een oplossing. Zij hebben niet geleverd, maar geven ook niet het geld terug. Telefoonnummer werkt niet, mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.
Response from 1001hobbies
Meneer, Bedankt voor uw e-mail. Wij delen u mee dat u dit adres aan ons heeft verstrekt en dat wij het adres niet controleren alvorens het te verzenden. We betreuren deze situatie, maar de transporteur informeert ons dat dit pakket is afgeleverd op het adres dat op de bestelling is vermeld. Wij danken u voor uw begrip, Met vriendelijke groet, 1001hobbies klantenservice.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Great Service I don't normally leave reviews but in this case I thought I would. I ordered a model LCT-6 on Saturday 14th November as it was the best price on the internet, paid with PayPal and waited. Email confirmations and thank you's then nothing! Used to Amazon next day deliveries I was a little concerned so checked trust pilot. Mainly good reviews but some poor - had I made a mistake? Turns out no, model arrived in good condition on 20th, new and all email advices beforehand advising its status. Some people were complaining it came from France - so what, the service was good, the price was good and we are in a pandemic!!! Would definitely use again - Thank you for your service 1001 models
Translated reviews
Response from 1001hobbies
Sir Hatt Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good experience Very good experience, good comunication, fast delivering and nice products. Outstanding
Translated reviews
Response from 1001hobbies
Roberto, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Product niet geleverd en geen geld terug. Fraudsters! I don't know where these people come from. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3), komen ze niet terug met een oplossing. Zij hebben niet geleverd, maar geven ook niet het geld terug. Telefoonnummer werkt niet, mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.
Translated reviews
Response from 1001hobbies
Meneer, Bedankt voor uw e-mail. Wij delen u mee dat u dit adres aan ons heeft verstrekt en dat wij het adres niet controleren alvorens het te verzenden. We betreuren deze situatie, maar de transporteur informeert ons dat dit pakket is afgeleverd op het adres dat op de bestelling is vermeld. Wij danken u voor uw begrip, Met vriendelijke groet, 1001hobbies klantenservice.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Impeccable delivery times and tracking. Items received well packaged and in good condition.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very satisfied Reasonable delay
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Good service despite late delivery due to covid-1
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good and fast service! Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Perfect. I recommend it.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Large selection of 172nd scale models. Scale that interests me. Many brands
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Package very damaged very long to receive the package. Disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
I am satisfied with the parcel - fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Fast and compliant.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
Very good. Super responsive communication! Parfai
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
Product delivered in conformity with the order Good information ( mails ) on the follow-up of the order Satisfactory delivery time considering the sanitary situation in vi
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Insufficient packaging broken box fortunately it did not touch the model
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2020
very happy with the person who took my cde tel very friendly and very professional a follow-up by mail day by day of my parcel delivery on the scheduled datean impeccable supplier congratulations
Translated reviews
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/11/2020
Great products good prices fast delivery highly recommend
Translated reviews
A
Acquirente Verificato
Rating: 5 out of 5
following a purchase from 19/11/2020
after an initial uncertainty they were able to satisfy me. it was a model I had been looking for 4 years and THEY found it. very kind and helpful thank you
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 19/11/2020
AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/11/2020
All good Lots of products available and safe delivery with tracking Nothing to say
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 19/11/2020
I am pleased. This is my fourth or fifth order and I have been satisfied with all of them. I would include color catalogs of vallejo acrylic paints in the product offering and the colors themselves of course.
Translated reviews