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Rating: 5 out of 5
Speed of delivery and conformity of the articl
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 318 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 5 stars
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Rating: 1 out of 5
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Rating: 2 out of 5
Time taken far too long despite two phone calls. The parts are confo
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Rating: 1 out of 5
I mistakenly made a scaling error on some parts that I sent back without anything happening despite reminders. When you register my credit, the bill will go up by itself. For the moment I don't find you very efficient.
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Rating: 5 out of 5
Reception in the temp
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Rating: 3 out of 5
Received item Received item. Very long shipping time.
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Response from 1001hobbies
Dear Mr Fernandes, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Rating: 5 out of 5
Perfect delivery as ordered. Excellent product
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Rating: 5 out of 5
Easy site to navigate.fair prices. Shipping is a little expensive though. Shipping to the UNITED STATES is Kinda slow.
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Rating: 5 out of 5
All very well thank you!
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Rating: 3 out of 5
No problem with this order, but a mix-up with the previous one...... Products displayed as being in stock but not ... and prices not really competitive....dommage...
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V
Rating: 5 out of 5
Easy site to navigate.fair prices Easy site to navigate.fair prices. Shipping is a little expensive though. Shipping to the UNITED STATES is Kinda slow.
Response from 1001hobbies
Dear Mr Frankenfield, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Rating: 5 out of 5
Easy site to navigate.fair prices Easy site to navigate.fair prices. Shipping is a little expensive though. Shipping to the UNITED STATES is Kinda slow.
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Response from 1001hobbies
Dear Mr Frankenfield, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 5 out of 5
Great product fast delivery would recommend.
V
Rating: 5 out of 5
Fast overseas delivery. Kept me apprised of tracking info. Product packaged extremely well. Excellent seller.
V
Rating: 5 out of 5
Didn't know 1001 ModelKits was located in France but they shipped my paint masks to me very quickly despite the pandemic. Thank you.
A
Rating: 5 out of 5
Didn't know 1001 ModelKits was located... Didn't know 1001 ModelKits was located in France but they shipped my paint masks to me very quickly despite the pandemic. Thank you.
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Response from 1001hobbies
Dear Mr WEAVER, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Rating: 1 out of 5
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als 'aangemeld' maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
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Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
V
Rating: 5 out of 5
P38 model The order was processed immediately and the model was delivered within a few days.
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Rating: 5 out of 5
Fast overseas delivery Fast overseas delivery. Kept me apprised of tracking info. Product packaged extremely well. Excellent seller.
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Response from 1001hobbies
Dear Mr LOESER, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 5 out of 5
Great product fast delivery would… Great product fast delivery would recommend.
Response from 1001hobbies
Dear Mr Blymyer, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 5 out of 5
Didn't know 1001 ModelKits was located… Didn't know 1001 ModelKits was located in France but they shipped my paint masks to me very quickly despite the pandemic. Thank you.
Response from 1001hobbies
Dear Mr WEAVER, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 1 out of 5
Alleen bereikbaar via een review op Trustpilot Op 10 september 2020 artikel TU00366 besteld en betaald. Sinds 10 september staat het pakket bij PostNl als ´aangemeld´ maar vandaag 6 oktober nog steeds niets ontvangen. Op een mail van vrijdag 2 oktober j.l. geen enkele reactie. Als ik bel krijg ik een engels sprekende voicemail. Communicatie langs Trustpilot werkt wel, want het pakket is vandaag 12 oktober, na een stevige en harde review op 6 oktober, geleverd. 1001 Modelkits: doe wat aan je klantencontacten via email of telefoon anders redt je het niet.
Response from 1001hobbies
Meneer Bakker, Onze klantendienst doet wat nodig is om u van antwoorden te voorzien. Uw pakket verliet onze logistiek op 10/09/2020 21:20:06. Tot op heden wordt het niet ondersteund door de vervoerder.0 We hebben een onderzoek ingesteld om dit probleem op te lossen. We komen zo snel mogelijk bij u terug. Wij verontschuldigen ons voor dit incident en rpiosn u om te geloven dat dit soort incidenten zeer onaangenaam is voor ons. en dank u voor uw geduld 1001Hobby's klantenservice.
V
Rating: 5 out of 5
Fast overseas delivery Fast overseas delivery. Kept me apprised of tracking info. Product packaged extremely well. Excellent seller.
Response from 1001hobbies
Dear Mr LOESER, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Rating: 5 out of 5
Great product fast delivery would... Great product fast delivery would recommend.
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Response from 1001hobbies
Dear Mr Blymyer, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 1 out of 5
The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.
V
Rating: 2 out of 5
Got my model paints suuuper quick!! I am very impressed and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
V
Rating: 5 out of 5
Everything is fine
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Rating: 5 out of 5
speed, even for small orders, and appropriate packaging
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Rating: 5 out of 5
Very fast delivery and the parcel arrived in perfect condition and in time for the birthday party! Many thanks to
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Rating: 5 out of 5
Very satisfied. The deadlines were perfectly met.
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Rating: 5 out of 5
Everything is perfect, nothing to complain about. Thank you
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Rating: 5 out of 5
Easy ordering clear and responsive site received my items in 3 days impeccab
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Rating: 5 out of 5
Complete satisfaction.
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V
Rating: 5 out of 5
Brilliant service. Model was delivered before the stated date! Will use again
V
Rating: 5 out of 5
Really good service,very pleased with my order and was updated on delivery times.
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Rating: 5 out of 5
No problem very happy
V
Rating: 5 out of 5
Very fast service. Exactly as ordered. Would use them again.
V
Rating: 1 out of 5
Model didnt arrive. No response from customer service. Now having to try and get refund from credit card company. Update.. 10pm Mon 5th Oct. Still no contact from customer service... Didn't receive any address verification email, just one saying it was in transit and then one saying it was delivered. UPS courier service admits they can't give me proof of delivery (despite address being a very well known naval base) and UPS advise me to take up with sender. This was meant to be a birthday gift for my son, but nothing arrived. Really disappointing.
V
Rating: 5 out of 5
Got my model paints suuuper quick! Got my model paints suuuper quick!! I am very impressed, and I knew details of my shipment all along the way. Very satisfied. Products arrive in optimum shape. Reccomend this website wholeheartedly.
Response from 1001hobbies
Dear Mr TANASI, Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Rating: 2 out of 5
The instructions are very bad The instructions are very bad. They trell you to hit a bind button that is not there. My boat has a sticky rudder so it cannot turn left.