Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
fast, efficient service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2020
Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Very good product. Fair prices and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Material as per catalog fast delivery very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
HIGH REACTIVITY.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
very good and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Very happy with the product, but the package is a little too large for a mailbox, especially given the volume of the boxes ordered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I... I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I've asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I'm still waiting on this, they have ignored my last two emails For an update on the refund. Still haven't had a reply not impressed with their customer service, wouldn't recommend them to anyone.
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Response from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
Customer service was exceptional Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!
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Response from 1001hobbies
Dear Mr. Scott Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 1 out of 5
following a purchase from 13/09/2020
I would have given them no stars if I… I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.
Response from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Super nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Product quickly sent and conforms to my wishes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Only downside: the packaging leaves something to be desired. I received the delivery wrapped in bubble wrap, the box was crushed and fortunately the contents were intact. It would therefore be advisable to systematically provide cardboard packaging, which would be more practical.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
Super stock always available (not like some) fast delivery with good tracking bravo and thank you continue as Ã
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
As described and fast shipping, no worries.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
purchase and delivery as expected by a customer. Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
2 deliveries out of 2 in the UK: prompt and efficient service. And the prices of my little Fujimi were very good compared to other suppliers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.
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Response from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2020
The model kit arrived safely The model kit arrived safely, in very good condition and in a timely way.
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Response from 1001hobbies
Dear Mr. Ciapalo Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2020
Todo perfecto y r��pido, el producto espectacular y la atenci��n excelente, recomiendo la tie
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Verified Buyer
Rating: 1 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.
Response from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2020
The model kit arrived safely The model kit arrived safely, in very good condition and in a timely way.
Response from 1001hobbies
Dear Mr. Ciapalo Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/09/2020
Very nice products very good service and excellent communication!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/09/2020
The model kit arrived safely in very good condition and in a timely way.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 12/09/2020
This model arrived missing a major part looked like the box had been tampered with but I didn�t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I�ll keep looking.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 11/09/2020
Order on 25.8 the articles are still on (supply from the manufacturer.)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Order delivered in record time. Thanks again for your professionalism. See you soon for a next order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
I am very moderately satisfied because I ordered 6 aqua colors and received 5 aqua and 1 oil I am not sure to recommend you next time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
All in line
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Delivered on time.Ras
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Super Very good traceability of the order fast discount received without problem in a week despite an item out of s
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Good quality shipment received on time. No problems
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2020
Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!
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Response from 1001hobbies
Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
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Response from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/09/2020
Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!
Response from 1001hobbies
Meneer, We nodigen u uit om ons uw bestelnummer te geven. We kijken er naar uit om van u te horen, 1001hobby's klantenservice
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.
Response from 1001hobbies
Mr. Lowry Thank you for your feedback. First of all, we would like to apologize for the delay. You will understand that the summer holidays and health protocols slow down order preparations and shipping. Unfortunately, the transport times to the UNITED STATES are still long due to covid-19. We understand your dissatisfaction and regret your disappointment. We hope that you will trust us again when you place a future order, to show you that this incident is truly exceptional. thanking you for your understanding, best regards 1001hobbies customer service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/09/2020
Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van �70- die ik niet kan bouwen. Bestel niks bij deze winkel!
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 11/09/2020
Order placed 8-20-20202 received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business you took too long and cost too much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2020
Keep up the good work! You're responsive and reliable
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