1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
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Response from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.
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Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Verified Buyer
Rating: 2 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Fast delivery product corresponding to our expectation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2020
Very good transaction. Merc
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/07/2020
I ordered an item on July 7 and have... I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
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Response from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
I got the item I wanted at a fair and reasonable price. The Gene Cernan Hobby Master figure arrived promptly and was in good condition. Well packaged for the postal journey. Thank you 1001 Modelkits.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 28/07/2020
I had to wait a very long time for the model building boxes and the delivery man could not find my address??These apartments have been there for eight years!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA+++... Service!
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Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA+++... Service!
Response from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255EN Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
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Response from 1001hobbies
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/07/2020
I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
Response from 1001hobbies
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/07/2020
1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/07/2020
Everything worked perfectly!!!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 28/07/2020
Precise punctual and professional
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23 l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27 and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/07/2020
Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/07/2020
I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us you will be able to follow his path. Wednesday July 8 Your mail was delivered to the Post Office by the sender. Tuesday July 7 Your mail was delivered to the Post Office by the sender.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/07/2020
Excellent Item and Fast Shipping! AAA+++... Service!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and I have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company I will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast delivery and compliant product. Shipping costs a little high.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Fast shipping, several choices with fair prices. Overall good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
It's easy to give 5 stars when everything's going well, but it's a different story when things start going badly, and indeed at the beginning it wasn't easy - I'll skip all the details - but right from the start I had a problem with a customer support person, and if today I'm still giving 5 stars it's precisely because it's when things go badly that you can see how a company treats its customers, and at 1001hobbies (1001maquettes) they know how to handle disputes. Many thanks again to Laure in
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Very good site for models and very fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
still waiting for my order. the order was late then the store for delivery unavailable. another chosen.mondiale relay not to
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
In general, everything was fine, until a major problem arose recently when certain items were noted as being "in stock" and when the order was placed, they became "in restocking", which is not far from a dishonest procedure, especially as these same items said to be "in restocking" on the order summary remain "available" on the site. In practice, this means they take the order without knowing when or if they'll get it. Not very fair
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2020
Order No,SRAXM1Q2l. Item not delivered.Ordered 08.07.20
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/07/2020
Very slow postage took weeks for my items to arrive. Then disappointed when it finally arrived the shell that came was clear when I was expecting a painted one
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/07/2020
From 69 euro shipping it is free shipping it says on the site you come to pay comes directly 1099 euro I find it a lot of money for the volume of the kit you get and also little information around it Long shipping time
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/07/2020
Got what I ordered in a timely matter… Got what I ordered in a timely matter even with the covid going on took only a week from France to the states what more do you need
Response from 1001hobbies
delkits Dear customers Thank you for your feedback! . We insist on the fact that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! Best regards The customer Care 1001 Hobbies
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2020
DO NOT USE THIS COMANY ! Still no refund after 27 days of being told l would get one, this company is a joke, telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
Response from 1001hobbies
Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2020
The package arrived on schedule and was exactly what I ordered.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/07/2020
Everything I ordered came and above all very fast. Great service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 27/07/2020
Still no refund after 27 days of being told l would get one this company is a joke telling me they had my product for 2 weeks then they didnt even send it and then making me wait 27 days for a refund what a pissing joke
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
your services are almost perfectsbravo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Very nice model for minimu teens
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2020
Only problem: delivery a little slow
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Correct nothing to complain about fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
Excellent site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2020
very good site model and model making serious staff who will do everything possible to send you your order quickly I recommend their site warmemen
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