Customer reviews of 1001hobbies

High quality

Always good service and on time

Super fast and competent

Serious and fast delivery

Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold of, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Last comment in request # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had 'closed and merged into this request'. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email 'we just received your products, and the refund will be available next week. Would you like tyour product .' Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply 'We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.' So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I'm confused as to which one.

Great all round

RAS compliant product received on time

Efficient search site with lots of choice

Conforms to order

Very good service

A good store where you can find everything you need for the models at reasonable prices. The transport is also very good. 100% recommendable

Bad experience order placed on May 5 and I still have not received it I have sent message and I only receive automatic responses plus the phone does not work to make inquiries. I don't know what to do...the next thing to do is to call the consumer to make a complaint.

Nefarious. On May 11 I asked them to cancel my order. I was told it was not possible because it was in""preparation"". Their proposal was to return the order once it was received. They shipped it on May 12. One day after the cancellation request. Very bad on their part. What they are capable of doing to win a sale because I get more expensive return postage than the piece itself so I do not eat.

Good service, fast delivery. Interesting range

Order received as soon as possible

Compliant parcel received within a reasonable time given the confinement context.

Good choice, market price and good delivery service...What more could you ask for?

As usual, quality product delivered on time.

package received well in advance of order date quality service and tracking at

my husband was very happy with col

Efficient service

Hi a month ago I placed and paid for the order. I am still without the product and I need help...

I will be able to give my opinion when I receive it because I have been waiting more than a month for it.

1001 model kits did me proud with getting my Varyag to me, especially in the current circumstances. Their service was great, and I will be using them again.

Ordered trumpeter cv-10 on 4th May 2020 item shipped on 14th received well packaged item on 27th.Great service in these unprecedented times.

EXCELLENT!! Just wish 1001 ModelKits would open a store here in the USA????As well!! Huge selection and easy to find what you need on the web site.A+++++

Greatbuy and speedy delivery. Would buy again

EXCELLENT! EXCELLENT!! Just wish 1001 ModelKits would open a store here in the USA????As well!! Huge selection and easy to find what you need on the web site.A+++++

This site masquerades as a UK trader… This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it does not matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still does not work.

Greatbuy and speedy delivery. Greatbuy and speedy delivery. Would buy again

Ordered trumpeter cv-10 on 4th May… Ordered trumpeter cv-10 on 4th May 2020, item shipped on 14th, received well packaged item on 27th.Great service in these unprecedented times.

Good, well-stocked website. Good value for money

Excellent as always

This site masquerades as a UK trader... This site masquerades as a UK trader when it is actually French. Not that I object to them being French. Someone has to be. But I go on line in search of UK traders, and I resent these sort of traps being set. For the time being it doesn't matter so much in terms of customs tariffs, but from 2021 it presumably will. so caveat emptor. Also, their emails contain links that are not live, and when you do get on their website and enter their given details in the tracking box, it still doesn't work.

I am satisfied, the parcels arrive in good condition and are easy to unpack. The only problem is that they arrive 3 weeks or 1 month after the order.

very satisfied

Serious delivered on time very big ch

Ordered trumpeter cv-10 on 4th May... Ordered trumpeter cv-10 on 4th May 2020, item shipped on 14th, received well packaged item on 27th.Great service in these unprecedented times.

Delivered quickly . as ordered

Fast shipping perfect packaging! Everything ok