Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
Paid by colissimo... delivered 10 days later and not to the right address so still not my co
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Fast delivery. Perfect thanks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2019
I did not receive the promised poster because of the wait.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Enormous choice and we can only value the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
well received complete by cons not the choice of relay less than 8 terminals while I have one in the village for 5 years!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
I was wrongly annoyed when I didn't receive my order for an airplane model that was in stock. I have just received the model and am very pleased with it. However, the delivery was slow, probably because the package had to be delivered to Belgium. I will order again without hesitation in case of need. Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
A real catastrophe. 1 finger away from legal proceedings. Bon courag
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
Purchase made on December 3rd and today the 17th still not received!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Very wide selection. Fast shipping (considering the holiday season). Package in perfect condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Fast delivery, product meets my expectations, as I'm a novice I was well advised by the online seller. I recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.
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Response from 1001hobbies
Hello, Unfortunatly we need to know what is going on with the package before being able to propose you solution if a solution is needed. As soon as we have the return from the investigation we come back to you. Sincerely,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2019
Slightly long delivery times
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
items not deliveredcould not be contacted by phone
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2019
Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
very fast order and delivery. great!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 16/12/2019
STAY AWAY FROM THIS SITE!!! I purchased an item from them on 1011 that was marked ""shipping in 12-14 business days"". After 3 weeks I contact them via chat and it is explained to me that they had problems with their supplier. The same excuse was repeated every time I tried to contact them again to find out where my order stood. Icing on the cake since a few days they have not even responded to emails anymore.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 16/12/2019
Even during all the strikes just deliver!
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/12/2019
Perfect transaction. Fast shipping good packing and item as discribed.Good quality. Thank you :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
very fast and well packaged and above all satisfied with the composition of the inside of the box and figu
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Very complete site and friendly guarantor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Impeccable as the previous times !
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 15/12/2019
Great service and on time product as expected
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 15/12/2019
Delivery excellent but then very many emails!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
No problem at all
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
serious about listening to customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Everything is perfect and arrived on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
in one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
1st order on this site total satisfaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Very serious
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2019
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
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Response from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 14/12/2019
Good service
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 14/12/2019
Thank you for the prompt processing! :-)
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/12/2019
Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
Response from 1001hobbies
Hello, We are sincerely sorry that our logistic team made a mistake when shipping the order. If it is not received by the 23rd, please reach us back to find a solution. Sincerely,
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/12/2019
I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next I specifically requested and paid for expedited shipping but item was shipped economy (2 weeks delivery time and no tracking). As a result it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping but this won't help the package get here in time. BEWARE of poor quality and slow customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
Error in order the expenses of return are with our load dommag
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Good product but it's still expensive, but they're quick to ship.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Easy to place my order. Received quickly. Very satisfied
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 13/12/2019
High quality model kits - great service - great prices - for me personally always a pleasure to order. Thumbs to the top!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/12/2019
Ik plaats een bestelling waarbij alle items in stock zijn en klaar om direct te leveren volgens de informatie op hun site. Ik betaal 8 euro voor verzending en mijn bestelling is na een week zelfs nog niet verzonden. Live chat voor hulp is niet beschikbaar zelfs wanneer ze zogezegd wel bereikbaar zijn (ma-za 10-18u) en ik krijg ook geen antwoord op meerdere mails. Hopelijk doen ze hier snel iets aan. EDIT: Na toch even wachten toch kunnen oplossen met de klantendienst. Nu staat het product inderdaad aangegeven als '4-6 dagen wachttijd'. Op het moment van mijn bestelling was dit echter niet zo en was het in stock.
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