1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
I highly recommend 1001 MAQUETTES, it's a very professional site, they send emails at every stage, for example, as soon as they've received the order from their suppliers, they let you know, and shipping is fast (48 hours). For this first experience in model making, I'm extremely pleased. And from now on, I'll only use p
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2019
The product corresponds to the order we were delivered on time with a good tracking of delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2019
Order placed on 17042019. Worried about the time spent on 25042019 I decided to contact the website chat. So you need to know that for example: 4 copies available does not mean that there are 4 copies in stock but rather 4 copies available from the 1001 Maquettes supplier. The delay in delivery (non-preparation of the order) is that a model is in restocking (whereas on the site it is available in 2 copies) approximately 2 days later the parcel is prepared and dispatched. No compensation, no discount, no coupon ... in short, no commercial gesture. I'm a bit disappointed by the confusing way the site is managed. We'll see how it goes ... Further to your reply to my review: I'm not going back on the shipping time. But as soon as you validate your order"". For me, but I could be wrong, the validation of the order is dated 170419 (date of credit card collection) and therefore from 170419 to 020519 does not correspond to the 5 to 7 working days of shipping time as you pointed out to me. Best regards
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/05/2019
I would recommend this company to anyone I would recommend this company to anyone
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/05/2019
I would recommend this company to anyone
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/05/2019
P51 model purchased. Fast delivery BUT it was indicated on this box that the paints were supplied which is false. 4 paints supplied 2 missing including the main one and 1 which does not correspond to the model. Result: I'll have to go and buy the paints before I can assemble the model.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Serious Merc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
Very good service speed accuracy Address to remember and to make known
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
transkits purchased impeccably from the AIRES brand. As a reminder, the AIRES brand, especially its products, is becoming a rare commodity. However, at 1001 Maquettes, they seem to have a few treasures from this brand that can still be found, much to my delight.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2019
I would recommend this company to anyone I would recommend this company to anyone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Excellent service always satisfied by the availability and richness of the offr
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/05/2019
Lack of follow-up for e-mail replies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Excellent, very professional site with attentive and very competent customer service, which is really very much appreciated. I have been ordering from this site for several years and will continue to do so with confidence. I highly recommend this model site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Competent pre-sales advice. Hassle-free order handling and delivery Philipp
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Very happy!!! I'll stay a customer and you'll see me again as a buyer !!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
excellent order handling and shipping a revor shipping costs
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/05/2019
Well, I am still waiting for the package to arrive on April 3. If it arrives, I will be able to evaluate them, but for now I have no content.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/05/2019
Everything perfect, excellent products and fast shipping. Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
Very good service, fast order dispatch! Sea
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
Wide choice of products and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
perfect transaction
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/04/2019
I have not received them yet.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/04/2019
I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
Response from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further informations about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2019
I was disappointed in communication... I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
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Response from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further information about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/04/2019
I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
Fast cool I recommend good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
Excellent coordination between order and delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
very good sit
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/04/2019
Everything was delivered as agreed. The colors were easy to understand on the homepage.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 28/04/2019
great effort is made for the customer
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/04/2019
Second Order to date. Hello. Once Again. Ordered 2ND Load of models. Delighted with purchase. Arrived well packaged and on date. I would now Highly Recommend this company, J. Cassidy.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/04/2019
Hello. Once Again. Ordered 2ND Load of models. Delighted with purchase. Arrived well packaged and on date. I would now Highly Recommend this company J. Cassidy.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2019
No customer service - you're told you'll get a reply within a few days, but it never comes. I had to call several times to get a refund... in short, a very bad experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2019
Second Order to date. Hello. Once Again. Ordered 2ND Load of models. Delighted with purchase. Arrived well packaged and on date. I would now Highly Recommend this company, J. Cassidy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2019
Order fulfilled and fast relay point delivery, no problem, everything's OK ... except that the figurines made in China, no doubt using the original airfix molds, are made with a plastic of lower quality than in 1960 1970, with resin colors that are sometimes garish and unsuitable for future painting, and abundant burrs that need to be removed before painting, which wasn't the case 50 years ago when they came from England ... but that's not 1001maquettes's responsibility ... it's China's and
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2019
OK everything went well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2019
Perfect, fast shipping!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2019
The parcel was received very quickly and sent with care. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2019
To recommend thank you
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 26/04/2019
I bought some catalogs at the beginning of March. It is now April 26th and I still have not received anything despite the fact that in response to my complaint I was told that they would send them again.
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