English 
A
Rating: 5 out of 5
Very satisfied
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 680 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2, 3 and 5 stars
Reset filtersF
Rating: 5 out of 5
Great
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J
Rating: 5 out of 5
Quality service, respect for delivery deadlines, I will return
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N
Rating: 5 out of 5
interesting products a quick delivery thank you
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P
Rating: 5 out of 5
Tb
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J
Rating: 5 out of 5
Everything perfect, thank you
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A
Rating: 5 out of 5
First service
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A
Rating: 5 out of 5
Site with a quality offer, appreciated responsiveness, and a customer service that listens and is effective.
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F
Rating: 5 out of 5
Very good and received quickly thank you
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J
Rating: 5 out of 5
excellent for a first order
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P
Rating: 2 out of 5
Instead of receiving my order within a few days as stated on the product page, I had to wait 2 weeks. It was meant to be a birthday gift, which came more than too late. Very unfortunate.
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Response from 1001hobbies
Dear Petra,
We are very sorry that the delivery of your order has been delayed and that it did not arrive in time for the intended birthday. We understand that this is particularly disappointing when the order was meant as a gift.
We would like to apologize for the inconvenience caused. If you would like to discuss your specific case with us, please feel free to contact us at [email protected].
Best regards,
Your team at 1001hobbies
We are very sorry that the delivery of your order has been delayed and that it did not arrive in time for the intended birthday. We understand that this is particularly disappointing when the order was meant as a gift.
We would like to apologize for the inconvenience caused. If you would like to discuss your specific case with us, please feel free to contact us at [email protected].
Best regards,
Your team at 1001hobbies
M
Rating: 5 out of 5
correct delivery, product as expected
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J
Rating: 3 out of 5
Delivery in 2 stages that led to a follow-up from my side
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B
Rating: 5 out of 5
Everything is great, thank you very much
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W
Rating: 5 out of 5
1001 Hobbies would do well to award the delivery of goods to another distributor.
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B
Rating: 5 out of 5
Order of paints compliant and delivered on time.
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A
Rating: 5 out of 5
Fast and reliable.
F
Rating: 5 out of 5
Perfect
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Y
Rating: 5 out of 5
Great as usual
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M
Rating: 5 out of 5
Very happy with price, service and delivery
I
Rating: 5 out of 5
Everything perfect, fast shipping, well-packaged parcel and great price. I will definitely make more purchases. Highly recommended
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C
Rating: 5 out of 5
Very good for items that I can't find everywhere, and fast delivery
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F
Rating: 5 out of 5
satisfied
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S
Rating: 5 out of 5
The delivery naturally took a bit longer because it had to come from France. You really get what you ordered. And I am very satisfied and very happy with it!!!
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G
Rating: 5 out of 5
Great service!
S
Rating: 5 out of 5
everything is great
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L
Rating: 1 out of 5
Worthless experience. We ordered something in August 2025 that was a preorder. It was supposed to arrive in October. This was postponed to November. Then it became February. The customer service is hard to reach. Eventually got in touch and it was explicitly stated that it would really be delivered soon. So I waited a bit longer and had half of the order delivered. Ultimately, it was delayed 3 more times and to my great surprise, I saw that the box I wanted was just sitting on the shelves in the local Gundam store with ample stock. Finally emailed again, that email never reached them. After emailing again, I changed the order to a figure that is available for immediate delivery and this was delivered right away. The conclusion is: if you order something they have in stock, it is fine to order, but do not do a preorder! Go to your local Gundam store and ask the staff if they can do the preorder for you. This helps the store and face-to-face it is often better resolved.
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Response from 1001hobbies
Hello Larissa,
We fully understand your feelings regarding the situation you describe and regret the inconveniences you have experienced during the processing of your pre-order.
The comments and feedback from our customers are very valuable to us, as they help us identify areas for improvement and continuously optimize the quality of our service.
If you would like to provide us with more information, have specific requests, or wish to discuss certain points about your experience, we invite you to contact us directly at the following email address: [email protected]. Our team can then engage with you and review your request with the necessary attention.
We thank you for taking the time to share your experience with us and remain at your disposal.
Best regards,
The 1001Hobbies team
We fully understand your feelings regarding the situation you describe and regret the inconveniences you have experienced during the processing of your pre-order.
The comments and feedback from our customers are very valuable to us, as they help us identify areas for improvement and continuously optimize the quality of our service.
If you would like to provide us with more information, have specific requests, or wish to discuss certain points about your experience, we invite you to contact us directly at the following email address: [email protected]. Our team can then engage with you and review your request with the necessary attention.
We thank you for taking the time to share your experience with us and remain at your disposal.
Best regards,
The 1001Hobbies team
E
Rating: 5 out of 5
Very good. The delays were a bit long...but the reference was not easy to find. So everything is fine. Perfect
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B
Rating: 5 out of 5
Fast and compliant shipping.
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G
Rating: 3 out of 5
Items marked as in stock, "ships today", weren't. Item search is far from exact. Typing in an exact item name or product number only pulls up an entire category of product. Finding a specific item still required searching multiple web pages. After submitting an order, it took two weeks to ship first order and four days to ship second. The posted order information on the website didn't (and still doesn't) fully match what was shipped. Both order information and invoice are incorrect. Of the four locations on the website to show order status, only one was ever accurate. Though my orders had been shipped, days later the order status still showed "Preparing". No tracking information was ever made available on the site. Required email requests to customer service to be provided with shipment tracking information. First order arrived with package unsealed on both ends of the box. Luckily, no items were damaged or missing -- yet what is the logic in shipping an unsealed container -- even when it's a folded closed cardboard box -- internationally. On a positive note, I appreciate receiving the items I needed and having an easy ordering process. The online experience after submitting an order was very rough.
T
Rating: 5 out of 5
Everything is perfect! Highly recommended.
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A
Rating: 5 out of 5
Order as described and processed quickly except for the post which messed up for 1 week to deliver
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M
Rating: 5 out of 5
Fast delivery, very sturdy cardboard package against shocks Everything perfect
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T
Rating: 5 out of 5
Perfect!
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P
Rating: 5 out of 5
Everything is great, flawless goods, flawless and fast delivery
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R
Rating: 5 out of 5
Good and fast
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L
Rating: 5 out of 5
Quality merchandise at great price
P
Rating: 5 out of 5
Late but good!
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T
Rating: 5 out of 5
Complete delivery
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M
Rating: 5 out of 5
Just what I needed thank you