Customer reviews of 1001hobbies

Bought as a birthday gift, arrived three weeks late compared to when indicated. Called the Italian number 50 times, never received an answer. Called the French number 50 times, never received an answer. Sent 2/3 emails, NEVER received a response. Customer service is embarrassingly inefficient.

ordered 2 pieces received one yet billed 2 no response really disappointed with this site.

I received a package but it was not the items I had purchased. I had bought Display case boxes and I received 2 Bandaï models instead.

I did not receive the expected package and customer service is making it difficult

Delivery time very (TOO) long. I ordered another airfix item from another provider, result: delivery in 5 days and payment made after delivery.. while I was debited 48 hours after my order with you....

N/A

2 months of waiting expected to receive the package because out of the 5 products ordered, 2 were on pre-order okay it was planned I am waiting to have everything. In the end, after 2 months the package arrives but only with the products that were already available at the time of the order. So 2 products (paid) that I do not have. On the site they indicate that the order is finished, no response to the email at the contact address. Useless

Order number 511368, order reference YZZIBJCQM placed on 15-09-2025). At the time of delivery, the package was in severely compromised condition due to poor care in packaging: practically open, with torn packaging and exposed parts, and inside there was no type of protection to safeguard the purchased goods. Unfortunately, the contents were also found to be damaged, with the model boxes dented and ruined. I am attaching photographs that testify to the state in which the package was delivered to me. I chose to purchase from you precisely because of the numerous positive reviews, and I did not expect such a negative experience. I find it unacceptable that collectible items arrive in this condition. I await your response on how you intend to resolve the situation.

great purchase AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Super!

OK

A little wait otherwise nothing

Excellent.

Good service with a large assortment.

good delivery

I received my package which was open, via the Carrefour relay point even though I had requested another relay point.

ok

Pure nonsense

Very good communication!

Serious and perfectly packaged shipment. Thank you

I haven't opened the box yet. I'm waiting for the weekend to start it. Thank you, see you next time

In line with my expectations.

Effective and persevering despite a slow supplier.

Impeccable

Always good models and timely reception

Hyper fast, well done

Order delivered with a bit of delay, careful packaging, very detailed assembly instructions

I needed information about a product, I received a quick and effective response

Well-designed web page for use with a large number of products. Fast shipping with good information about its journey. Overall, it is one of the best options for acquiring everything related to modeling.

Very attractive price. Order respected. Well-protected shipment. But very long processing time, beyond what is announced. So just know that it will be long.

long delivery almost 3 weeks no explanation for the delay

good follow-up despite delays caused by the provider

In line with what I expected, but the folding instructions are not precise enough. A few head scratches and some photos... it's perfect

Very responsive site, fast shipping, good information on shipping

Delays much too long compared to what was announced

very reasonable time

fast delivery

Good order tracking and order received as expected

Delivery a little faster than the previous one (about 3 months ago) but better is expected!

Beautiful delivery very satisfied with the order thank you