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A
Rating: 5 out of 5
The products are of high quality and delivery is on time.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Fast delivery, well-protected parcel, no errors in the order.
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Rating: 5 out of 5
Intuitive site, perfect delivery and very fast. Merc
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A
Rating: 5 out of 5
one of the best and fastest in vpc cde
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A
Rating: 5 out of 5
Excellent top nothing more to say
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A
Rating: 5 out of 5
What happiness...
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C
Rating: 5 out of 5
IT IS VERY EASY TO NAVIGATE THROUGH THEIR SITE AND MAKE A PURCHASE. THEIR DELIVERY SERVICE IS ALSO GOOD.
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A
Rating: 3 out of 5
I recently ordered the items French Napoleonic Horse Line Artillery HAT8039 and French Heavy Ambulance HAT8104. Neither of these items comes with a leaflet recommending the colors to be applied. How to rem
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A
Rating: 5 out of 5
Everything was perfect.
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Rating: 2 out of 5
I am very disappointed with the responsiveness of the parcel delivery service. A parcel was supposed to arrive within 4 days, but I've been waiting 14 days to receive it. I was able to contact customer service by phone, but the person I spoke to just told me that the parcel was blocked by mondial relay, without offering any solution or even contacting me since. I'm still grateful for the wide choice offered by the site, but this big problem has changed my mind.
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A
Rating: 5 out of 5
package received on time
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A
Rating: 3 out of 5
dELAY BETWEEN ORDER AND DELIVERY TOO LONG
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V
Rating: 1 out of 5
I've been waiting over 8 days for an order that was shipped on 3/23/18. I probably won't be ordering anything from there again.
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Rating: 1 out of 5
Ideal product. The tracking mechanism once notification received that the item had been shipped did not seem to work.
A
Rating: 5 out of 5
Fast and accurate
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Rating: 5 out of 5
impeccable serious fast that+++.
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C
Rating: 5 out of 5
The model was very good and arrived quickly.
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Rating: 2 out of 5
Very satisfied.
A
Rating: 5 out of 5
Very satisfied. Very satisfied.
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Rating: 5 out of 5
Very satisfied. Very satisfied.
A
Rating: 1 out of 5
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn't have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That's an absolute lie. Please do not use this company, they are truly a waste of time!
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Response from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
V
Rating: 5 out of 5
Awful customer service. Purchased item only to be told a week later they didn�t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That�s an absolute lie. Please do not use this company they are truly a waste of time!
V
Rating: 5 out of 5
Fast and correct. Thanks
A
Rating: 5 out of 5
Very fast delivery and compliant product. 1st order makes you want to place more.
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A
Rating: 5 out of 5
Very good very fast
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Rating: 5 out of 5
Very good product. Fast delivery. Excellent service.
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Rating: 5 out of 5
Fast and correct Fast and correct. Thanks
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A
Rating: 5 out of 5
Everything is perfect order and shipping
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A
Rating: 5 out of 5
A team of model-building professionals
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Rating: 3 out of 5
delivery time too long. products marked as being in stock but for which I waited more than 2 weeks to receive them
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Rating: 1 out of 5
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!
Response from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
V
Rating: 5 out of 5
Fast and correct Fast and correct. Thanks
V
Rating: 5 out of 5
PRODUCT GOOD AND WELL PROTECTED BUT THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE TOOK OVER A WEEK TO ARRIVE!
V
Rating: 2 out of 5
items came well packed arrived in a reasonable time from the EU price was great
A
Rating: 5 out of 5
even if there are small glitches, everything is settled politely and efficiently and I will be your customer without hesitation. Good day Patrick Alfred H
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Rating: 3 out of 5
Wide range of products, but order processing time far too long. Please note that you are competing with Amazon.... For some items I preferred to go through Amazon simply because of the delay.
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A
Rating: 5 out of 5
fast! very good follow-up
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Rating: 5 out of 5
Fast, accurate delivery
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Rating: 5 out of 5
very serious
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V
Rating: 3 out of 5
PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!
Response from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team