Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1, 2, 3 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/11/2017
Excelent delivery and exactly what I … Excelent delivery and exactly what I ordered!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2017
took a long time to get my order ordered on 511 and received on 171
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2017
Very satisfied, well packaged and delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2017
Excelent delivery and exactly what I ... Excelent delivery and exactly what I ordered!
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 19/11/2017
*****Have been looking for a special decal sheet - and found it at 1001modellbau! Super quality! *****
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 19/11/2017
many items not available. delivery after 16 days not even a shadow. immediate discharge from credit card. poor or nonexistent item description. very bad experience!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
very good overall in terms of delivery times and quality, but a few changes need to be made, namely: the prices shown should be inclusive of tax, and why not include fi points?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2017
I'm a bit disappointed, but the problem was solved fairly quickly. For example, regarding the stock on the website. I ordered an item which was available in stock but which was not dispatched within a few days as indicated. But I'd still recommend them, as the team did their utmost to sort it out, and many thanks for the wide choice of good quality models.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Nothing to say I received the package quickly and in perfect condition cnforme to the order. Sincerely
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Serious and fast Merc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Great order and fast, easy delivery. No surprises on delivery. Product as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
respect of deadlines order complete ra
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Perfect delivery. On time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
CONFORMS TO ORDER ALREADY CUSTOMER NEVER DISAPPOINTED WELL PACKAGED THANK YOU
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/11/2017
I’ve placed an order and it has been 10 days and still delivery I’ve placed an order and it has been 10days now and I have not received my products and yet my credit card has been charged. I’ve contacted the web site with no resolution or reason as to why I have not received my products ordered.
Response from 1001hobbies
Dear customer, Apparently there is an issue with DHL, an investigation is ongoing to find out its current status. We will let you know as soon as we get more information. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
I've placed an order and it has been 10 days and still delivery I've placed an order and it has been 10days now and I have not received my products and yet my credit card has been charged. I've contacted the web site with no resolution or reason as to why I have not received my products ordered.
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Response from 1001hobbies
Dear customer, Apparently there is an issue with DHL, an investigation is ongoing to find out its current status. We will let you know as soon as we get more information. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2017
very bad experience with this site. stock not updated. paint order placed with them with stock available listed on the site. but two weeks later i have to call them to be told that my order is not going to be shipped because of 3 references that are on order... no initiative on their part (delayed shipment, commercial gesture...) I wouldn't recommend them
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 17/11/2017
The only downside is that in all items there are no photos on the web to see the product and put or classify the products already assembled from those that need to be painted and assembled otherwise all well and speed in the en
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 17/11/2017
Models of excellent quality and workmanship delivery time met.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/11/2017
The shipping was slow The shipping was slow, but after thinking about shipping Flamible products I know surface shipping was the only option.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/11/2017
Great detail and I love the ability to … Great detail and I love the ability to easily sand/cut resin molded parts. I was able to re-configure the US Navy pilot to an AVG pilot for my P-40B. My compliments to PJ Production for an excellent figure. No problems with delivery to the US was also nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Great detail and I love the ability to ... Great detail and I love the ability to easily sand/cut resin molded parts. I was able to re-configure the US Navy pilot to an AVG pilot for my P-40B. My compliments to PJ Production for an excellent figure. No problems with delivery to the US was also nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
+++ Perfect order, fast delivery, very neat package, TOP scale models. A special mention for the regular follow-up by email at each stage of the order and especially from shipment to arrival. Very practical! I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Perfect very fast recommended sea
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
The shipping was slow The shipping was slow, but after thinking about shipping Flamible products I know surface shipping was the only option.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Great choice of products pleasant welcome and relevant advice over the phone for the novice that I am, a little lost in the color references careful delivery on time. I highly recommend this bou
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 16/11/2017
COMPLETE SATISFACTION. Ideal for WKII diorama.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 16/11/2017
I placed the order on a Sunday in the evening. I selected ""prepayment"" as the payment method. On Tuesday afternoon, less than 48 hours after placing the order, I received an e-mail from the retailer with a payment reminder. With all due respect, I think it would be appropriate and fair if the retailer gave the customer a little more time to process the payment, even with prepayment. After all, the usual bank transit times must also be taken into account. In return, the retailer did not seem to be in a particular hurry to send the goods, especially when the money is already in his account. Although a delivery time of only a few days was stated, delivery took almost two weeks. Only a friendly reminder to deliver the goods now got things moving. The retailer then sent the goods by DHL parcel. However, the item I ordered was flat and fitted into an A-4 envelope without any problems. It could therefore also have been sent by maxi letter (with the option of registered mail). Firstly, this would have saved shipping costs and secondly, I wouldn't have had to sacrifice an entire day waiting for the parcel carrier. Unfortunately, I cannot yet provide any information about the item itself as the construction of the Bismark is not expected to take place until spring 2018. First the aircraft carrier ""Graf Zeppelin"" will be started.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Good order tracking information. On-time delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Perfect control from start to finish
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
it's very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Fast shipping
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/11/2017
Please spare me such mails I don't want to have anything more to do with this miserly company. Lousy business dealings I bought a model the first package without content but customs costs the second package with content but again customs costs. Who will reimburse me - because of this company - for my first customs costs?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Very good quality and exceptional after-sales service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2017
I have been a customer for many years. On all orders I have had no delivery problems. Record delivery compared to other suppliers. But this time! There were a few hiccups that were rather embarrassing for me! To be rectified. Happy holidays to the whole team. I've just seen your reply to my comment. My order was placed on 3112017 and I received it on 14112017. In my invoice the product was supposed to be wrapped in gift paper. It was not! Reread all the emails I sent you and you'll see that the product I received on 6112017 is a poster that was in a parcel! Photos were taken of it and sent to your distr
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Delivery time a little long good quality order
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Verified Buyer
Rating: 1 out of 5
following a purchase from 14/11/2017
After 2 months(!) still didnt receive … After 2 months(!) still didnt receive anything. Sended several emails to ask for information about my order. First got response ""you should receive your product soon"". After asking again a week later, for the first time somebody would check if the shipment might have been lost (?!?!?!?) Again a week later still no info at all. By far the worst onlineshop I ever encountered. I feel like they stole my money
Response from 1001hobbies
Dear customer, An investigation is ongoing to find out the status of the shipment. If it turns out to be lost, we will prepare a new package and send it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
Very responsive order on Sunday received Tuesday top to bie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
professional and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
Package conforms to my order and received very quickly only posit
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