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Rating: 5 out of 5
product as described
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 5 stars
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Rating: 5 out of 5
Perfect! Many choices Good prices Package arrived well Merc
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Rating: 3 out of 5
My paints and thinners were ordered as requested and delivered to the relay point on time. The only drawback was that the thinner jars in the delivery bag were poorly sealed (caps not screwed on all the way) and one of the jars leaked into the bag. Otherwise, there's nothing to say, it's very good, we just need to improve the choice of paint shades, some references are not always available. Thank you
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Rating: 2 out of 5
Heller te20 kit excellent.took 3 weeks ... Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
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Response from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
V
Rating: 2 out of 5
Heller te20 kit excellent.took 3 weeks … Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
Response from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
V
Rating: 5 out of 5
Very pleased with my purchase and … Very pleased with my purchase and nicely packed, Quick delivery too
A
Rating: 5 out of 5
after ordering fast delivery and good follow-up
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Rating: 5 out of 5
everything is perfect
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Rating: 5 out of 5
Very pleased with my purchase and ... Very pleased with my purchase and nicely packed, Quick delivery too
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Rating: 5 out of 5
super . delivered quickly and quality material thank you for t
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Rating: 5 out of 5
From the varied price list to the order received on time and in the desired condition. Good job old ch
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Rating: 5 out of 5
super product. top customer service. i recommend :
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Rating: 5 out of 5
For the order as well as the delivery, the respect of prices and deadlines, nothing to complain about. It's simply SUPER.
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Rating: 3 out of 5
1001 MAQUETTES has a large selection of models in stock at fair prices, and lots of great special offers. Orders are processed very quickly. If you order by COLISSIMO, it's fast, but they have no respect for parcels and every time it's a mess! I've seen a deliveryman crush a parcel to make it fit into the letterbox.
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Rating: 5 out of 5
Fast delivery. Everything to our satisfaction.
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Rating: 5 out of 5
very wide range of products speed of delivery
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Rating: 5 out of 5
Eduard detail set. Hello, everything was shipped in excellent condition, it was very quick, and just as I ordered, hope to do business soon... Thank You very much...
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Rating: 5 out of 5
Eduard detail set. Hello, everything was shipped in excellent condition, it was very quick, and just as I ordered, hope to do business soon... Thank You very much...
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Rating: 5 out of 5
Fast and trouble-free. I'll be back.
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Rating: 5 out of 5
Hello Product conforms to my order I highly recommend. Cdt
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Rating: 5 out of 5
Good products delivery time respected all is well
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Rating: 5 out of 5
Super no material problems and delivery on time
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Rating: 5 out of 5
Large choice of models and paintings. Fast delivery with very good parcel protection. To be continued and recommended
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Rating: 3 out of 5
shipping time a bit long
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Rating: 5 out of 5
worry-free first orderfast delivery
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V
Rating: 5 out of 5
Great selection and inventory! Great selection and inventory! Fast reliable service! Honest prices!
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Rating: 1 out of 5
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
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Response from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
A
Rating: 5 out of 5
on-time delivery careful packaging
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Rating: 5 out of 5
Fast and efficient, I'm perfectly satisfied with my purchase.
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Rating: 5 out of 5
Great selection and inventory! Great selection and inventory! Fast reliable service! Honest prices!
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Rating: 5 out of 5
Very good supplier for model makers I recommend
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Rating: 1 out of 5
Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.
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Rating: 5 out of 5
EXCELLENT COMPANY I PREFER TO BUY FROM THEM THAN FROM THE STORES IN MY CITY - WIDE ASSORTMENT - PROFESSIONALISM - SERIOUSNESS. THANK YOU FOR EVERYTHING
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V
Rating: 2 out of 5
Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.
Response from 1001hobbies
Dear customer, Unfortunately we do not have any fast delivery options for shipments to Australia. You should receive your order in a few days. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
V
Rating: 5 out of 5
Fast service Fast service. Always a pleasure to do business with.
V
Rating: 5 out of 5
Very response to emails Very response to emails, shipping to the USA was fast. A very efficient establishment. Thanks!!!!
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Rating: 2 out of 5
I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.
Response from 1001hobbies
Dear customer, The refund should be done by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modekits Team
C
Rating: 1 out of 5
I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.
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Rating: 5 out of 5
very very good to recommend
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