English 
C
Rating: 5 out of 5
Excellent performance and serious services
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 374 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 1 out of 5
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
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Response from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
T
Rating: 5 out of 5
Very good
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F
Rating: 2 out of 5
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
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P
Rating: 5 out of 5
Order received without problem and conforms to the description delighted with this purchase
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R
Rating: 2 out of 5
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
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A
Rating: 5 out of 5
-
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F
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect
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E
Rating: 3 out of 5
A fast delivery indeed, but the package arrived damaged and the item had no protection. Fortunately, my Don-chan arrived without defects at least.
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I
Rating: 1 out of 5
Missing parts in my order
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J
Rating: 5 out of 5
I am completely satisfied with 1001hobbies, with the Messenger, not so much, because the model was left in the mailbox and I was not notified.
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P
Rating: 1 out of 5
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
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Response from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
B
Rating: 5 out of 5
Ordered items corresponding to the ordered items corresponding to expectations Known item already used
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G
Rating: 1 out of 5
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
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V
Rating: 5 out of 5
Very good
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R
Rating: 1 out of 5
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
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J
Rating: 5 out of 5
Very satisfied with my purchases at 1001hobies. Great order tracking service. Items are restocked, we are notified.
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D
Rating: 1 out of 5
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
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E
Rating: 3 out of 5
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
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R
Rating: 5 out of 5
Hallöchen, went a little slowly. But the result was good.
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S
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
everything perfect
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G
Rating: 5 out of 5
Delivery of the package within the announced deadlines. Perfect packaging. Order compliant with the request.
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J
Rating: 1 out of 5
for a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
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J
Rating: 5 out of 5
Super fast serious
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P
Rating: 2 out of 5
Birthday gift delivered after the scheduled date, so after the party. Little interest.
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P
Rating: 5 out of 5
5 stars
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O
Rating: 5 out of 5
A bit of waiting due to the trip from Ukraine but the soldiers are here, that's the main thing.
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B
Rating: 5 out of 5
Good
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M
Rating: 1 out of 5
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
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P
Rating: 5 out of 5
Very good product
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V
Rating: 1 out of 5
incomplete receipt 6 months later
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P
Rating: 5 out of 5
very good
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J
Rating: 5 out of 5
Qualitative seriousness
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A
Rating: 5 out of 5
Everything perfect. Fast and good communication
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L
Rating: 5 out of 5
very good
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C
Rating: 1 out of 5
Delivery in 1 month
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R
Rating: 5 out of 5
very well
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A
Rating: 2 out of 5
Damaged box for my first pop figure Delivery delay for the 2nd (about 4 months)
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