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Rating: 3 out of 5
delivery times do not correspond to those specified in the order
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2, 3 and 5 stars
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Rating: 3 out of 5
the product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....
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Rating: 3 out of 5
Delivery time longer than announced at time of order. otherwise satisfied.
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Rating: 5 out of 5
Very good follow-up. No worries.
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Rating: 5 out of 5
I'm very happy to have discovered you
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Rating: 3 out of 5
no explanation of how to use the decals
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Rating: 2 out of 5
the model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.
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V
Rating: 2 out of 5
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
V
Rating: 5 out of 5
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
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Rating: 2 out of 5
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
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Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
A
Rating: 2 out of 5
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
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Rating: 3 out of 5
I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed
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Rating: 5 out of 5
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
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Rating: 5 out of 5
The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.
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Rating: 5 out of 5
I was missing the paints (who knows why....) on my bike and I received them within the week.....
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Rating: 5 out of 5
rien a redire cervice assez rap ih de toujour nikekel
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Rating: 5 out of 5
Highly recommended Fast shipping 5-star service
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Rating: 5 out of 5
I requested a model that was quite difficult to locate and they have sent it to me correctly and within the deadline indicated in the first contact. Everything was correct and on time.
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Rating: 5 out of 5
Very efficient and a great series
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Rating: 5 out of 5
Fast shipping. Well packaged. I recommend 1001 maquette
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V
Rating: 3 out of 5
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
A
Rating: 3 out of 5
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
A
Rating: 5 out of 5
Very happy because well received despite bad weather and order well respected
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Rating: 5 out of 5
Very well delivered in point relay quickly enough everything was fine
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Rating: 1 out of 5
Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.
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A
Rating: 1 out of 5
parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable
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V
Rating: 2 out of 5
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
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Rating: 3 out of 5
Reference error on delivery but quick refund for lack of similar product
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Rating: 5 out of 5
the shipment corresponds well to what I ordered (decals and photo etchings) in a correct time all in a well protected envelope . salu
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Rating: 5 out of 5
Perfect! All OK.
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Rating: 5 out of 5
My son's boat broke down excellent handling of the matter quick and efficient resolution
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V
Rating: 3 out of 5
lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
V
Rating: 1 out of 5
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
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Rating: 5 out of 5
exelent performance!
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Rating: 5 out of 5
Product available.at an attractive price.well packed.I recommend this great site! For my part it's the 4th time I've ordered and I've never been disappointed!
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Rating: 2 out of 5
No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.
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Rating: 3 out of 5
I chose this model because it was suitable for beginners but too difficult for my 11-year-old son.
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Rating: 1 out of 5
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
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Rating: 5 out of 5
I was able to find a piece I've been looking for for 5 years!
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Rating: 5 out of 5
First order at 1001 maquettes prestation sérieus
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