Customer reviews of 1001hobbies

I bought a Fieseler Storch in 1/32nd scale at a great price and the product is also first class. There is nothing to complain about! Unfortunately, however, I only received my tracking number after some time despite the fact that the goods had supposedly already been dispatched a few days ago (according to the system). I had several queries and only received a reply to a single email, which also seemed rather automated. No one is available on their hotline (Berlin area code 030) at any time and they never called me back! So the communication is in serious need of improvement!!!

I received an item labelled with the reference ordered, but the contents were nothing like it. After 48 hours, the after-sales service asked me again for a photo and references already supplied in a 1st e-mail, claiming to request a return label for the product. It took them over a week to realize that (following a request from me) their request had not been taken into account... The initial order dating from 211215 is still incomplete to this day. I can only imagine the worst for the future as these difficulties only concern the return of the wrong item and I'm not about to receive the right one! So much the better for those whose orders are error-free, but given the quality and efficiency of this box, I strongly advise against it (especially as their prices are high and I've found the same items elsewhere).

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Fast shipping

after having sent 2 mails no new dema command

Serious and quickly delivered. Thank you, I recommend

Order arrived quickly good communication good products. Nothing to redire

I buy very often onlined from Czechoslovakia for example within 1012 working days I have the goods......here since January 5 (order and payment date)they write to me that they are waiting for their supplier to deliver the kits I ordered:Other online stores have the stockand the sitealways updated. I don't doubt their good faithhave nice merchandise but ....when do I get the stuff?

I received my order rather than expected a small error that you settle immediately perfect nothing to say thank you very much cordially Mr No

Super fast delivery and great quality

Satisfied with the products and models ordered and with the prompt delivery

Fantastic brass Gato propellers. I needed 1/72 brass Gato propellers for my Revell Gato. They arrived today. They are perfect , even counter rotating no less. Couldn't ask for more!

Fantastic brass Gato propellers. I needed 1/72 brass Gato propellers for my Revell Gato. They arrived today. They are perfect , even counter rotating no less. Couldn't ask for more!

Package received on time and conforms to order. Packaging impeccable

Order (E4KZT6RXN) placed over a month ago and still not sent (no reply to my emails). What's more, the merchant is asking you to place a new order for missing items (even though they are indicated as available on his site), with the items already paid for being returned to you, but with new shipping costs to be paid by you, knowing that the shipping costs are double the amount of the items ordered and that, for me, 4 items are missing (in addition to the order that was not sent), I'm looking at 15 euros in shipping costs for items that have already been paid for. If they're dealing with customers who place large orders like the one I placed (over 160 euros), their store won't last long. For my part, this is the last time I'll be ordering from this site.

fast paint order with exemplary tracking

Paris to Saint Etienne 10 days London to Saint Etienne less than 2 days For two orders of the same type on the same day Where's the mistake?

CHEAP AND EFFICIENT IN SHIPPING REALLY GOOD

Very satisfied with 1001 maquettes order sent quickly

military model Fast delivery excellent product

Hello I ordered two models at the beginning of November. I waited more than a month for delivery (10 days announced on your site) to realize that one of the two articles did not correspond to my wishes. You sent me a colissimo return label (French postal service) even though I live in Belgium. I managed to get a friend who was going to spend a few days in France to make the return and colissimo announced that you had indeed received the package on 31122015. Since then I've had 2 emails 1 voicemail 1 chat with no response from you in order to get my order refunded. Who are we kidding? Not a single piece of information. Not a single message. Not a single reply to my requests... I don't like to give negative reviews because I believe that everyone has to work and a negative review isn't necessarily the best publicity for a company, but you've crossed the line here. Please contact me as I will be filing a complaint for theft and fraud with the appropriate authorities at the end of the week.

Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.

Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.

military model Fast delivery excellent product

I placed an order almost 2 weeks ago and still haven't received anything.

I am very satisfied with the quality of the site provided and practical in choosing products to buy. Congratulations.

Excellent products fast delivery on time I recommend

Hello My last order (72365) was the subject of a delivery error having received the reference EDEX305 instead of the reference EDCX305. The error may be understandable given the similarity of the references, but the 2 products (photo-cuts) are totally different. What's unacceptable is that customer service/contact is totally non-existent: no one answers the phone (answering machine 24 hours a day) and no calls following a message left on voicemail. What's more, there's no response to the written messages left on the site. I therefore strongly advise against ordering! Delivery times are acceptable, but if your delivery doesn't correspond to your order, you'll only have your eyes to cry! What's more, in the event of unavailability (even though the order states otherwise), a credit note will be issued.

mismanagement of product references in an order for a customer. example: I've received my order but it's missing two jars of NOIR MAT ref: HU033 paint, which I still haven't received to this day? and which I'd like to order.

Very good material moreover received very v

Satisfactory processing and delivery of my order The price of the product may be a little high.

Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again

everything has been correct in relation to my order, the article fits faithfully to the description. a good store for those of us who are dedicated to model making and handicrafts.

Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again

nothing to say again everything went well

I would recommend it without hesitation.

I placed the order on November 29, 2015 and received the goods on January 8, 2016. Unacceptable. I wrote to the people at 1001 via the site 3 times receiving a vague response only to the first message. Poor support. I will never buy from this site again

NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting for a FROG on the site.

NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting a FROG on the site.