Customer reviews of 1001hobbies

waste of time and money Hey, I would like to share with you my worst buying experience I've had so far , here are the details of the case : I saw many publications in magazines of models building from about 1001modelkits.com , after I checked and compared prices and seeing positive reviews online I decided to try and do a purchase from them. the site seem very impressive and serious , with huge stock and tempting prices - including low postage. I made the purchase at 7.3.14 and according to the site terms it has been said that the shipment will be sent in no more than 48 hours. After several days that i did not received from them any email to document the purchase (which I usually get right away from my experience from buying in many websites) I contacted their customer service department and after a few days I received the following laconic message : "" Dear customer , Rest assured that we do our best to deliver our customers quickly. You will receive a tracking number as soon as the package is sent. Best regards, Customer service 1001modelkits"" Since the message said nothing about delivery time, estimated shipment or reason for the delay (all products were marked as available and in stock ) I tried to contact again to their customer service department with email's and direct messages to their online services but until now I did not get any response or any replay . this looks like just a scam to rub you out of your money!

Not only the selection of model making companies is brilliant, but also the number is huge. An extremely well-stocked store. Everyone will find something for every budget here.

I am very satisfied with the product, delivery and payment.

Delivery time respected products well packed nothing to say

When everything is perfect, what can I say? Professional

accurate and timely sale

Top Qualität Super Service, gut und übersichtlich.

I paid and received nothing tvisarl@wanadoo.

order sent very quickly correct price and many choices for next order continue like this!

Good prices, single delivery of different class of product.AAA+++ These folks know what they are doing, and do it very well.

Top Qualität Super Service, gut und übersichtlich.

Good prices, single delivery of different class of product.AAA+++ These folks know what they are doing, and do it very well.

This is the first time I have bought from 1001 maquetas and I can only say that the service has been excellent, fast and serious. I will continue to buy

FAST AND TROUBLE-FREE.

Nice purchase accurate and fast shipping....

Great seller fast and reliable to continue to shop compliments!!!

For an order placed on March 2, I still have no news on the evening of March 11.

No orders delivered to date

It is ultimately just a ""word-of-mouth". It simply collects an order and passes it on to the manufacturer. In my case the order referred to an Italian site the product arrived after a few more days from France. Also found the Victory then on the official Revell site in the online shop at just over $25 practically bought on an Italian site to pay three times as much. Next time I will be more careful

CORRECT ITEM DESCRIPTION REASONABLE PRICES FAST SHIPPING

I find that compared to other competing sites the prices are abnormally high (see for example the Heller Royal Sun 1100 sold at nearly 60% more than normal (among others)). In addition lead times are very long (allow 3 weeks) and moreover items advertised as available are not always proof of a poorly monitored stock situation;Taking OUPS as an example is a tip to follow. Frustrating organization for a model builder looking for accessories to improve basic kits. After 15 days of waiting, I finally finished the model in progress before receiving these famous accessories.

I have been waiting 6 weeks for my item I have nothing yet. I have paid in advance. Finally after 7 email they reply saying that it is a fault of the supplier and they are still waiting for the product. This is strange because on the stock of 1001modellbau it says that the item is more than 15 and 25 ouf stock and available. So i like this will take many months i hope they will refund my money. What would 1001modellbau think if they had to wait months for their money? That can't be right!

Order placed and paid on February 22 today March 6 is still in processing. Sent email but no one shows up!!!!

I already have two orders with you and I think I'll have more. The delivery was fast and careful and I received the parcel in less than a week in Guadeloupe at a fair price. It's always nice to see retailers send to here what the big online stores don't necessarily do.

Good afternoon MRW has not left us any notice or contacted us at any time. I honestly don't believe anything they tell me. This afternoon I will go to the office to see if the order arrived or not.... And let's see how long it takes for them to return an order of this type.... I don't want this order anymore. What I want is MY money back NOW! If I didn't post the comment I would have never heard back from you. Gentlemen, it's been almost two months and you should be ashamed of yourselves! Fidel. Today March 13 I try again to contact 1001maquetas. by this way because they have not contacted me nor have I received the order nor have they returned my money. I think it's enough of so much teasing. This situation is unacceptable! I truly believe that I have been swindled and therefore I am forced to initiate a claim through the official channels. Below users can read the first message sent through this channel. I have paid for something that I have not received. Of course I paid for the order, i.e. I paid for nothing. I have tried to contact 1001maquetas several times without success. The only thing I have left before initiating a claim through the official channels is to explain my problem here to see if someone from the company sees it and contacts me. For that person I leave the order number: 32709. And the order was validated on January 23rd. Let's see if I have luck and soon I can write again that everything has been solved. F

Great service and product quality.

Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.

Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.

Everything perfect and in 5 days at home!

I've been a customer for a long time and I'm completely satisfied.

incomplete order no answer after cont

Order placed on Feb 10 and immediately paid by credit card on Feb 25 I am notified that the item is no longer available and that I will be refunded the amount. I ask for a credit note x make another purchase and no response is given to me.... Not first but certainly last purchase I make on this site. Previous purchases of available material have also been very slow to arrive!

Order placed on 19-02-2014 as of 26 -02-2014 I still don't know anything.Emails of explanations sent with no response of course.The order still appears to be in processing and no tracking number has been provided to me. At least they would deign to tell me whether my package has left or not. First and last time I buy here!!!!!!!

The model itself was not great, the mould was probably too hot and burned some parts.

I was pleasantly surprised by the treatment, which was not only excellent but also personal. Very resolute and honest. A 10

Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.

Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.

Great site where you can find what you're looking for. Bravo !!! and thank you

Super product corresponding to the order and delivered on time.

Don't expect ultra-short delivery times, but there's a good chance you'll find what you're looking for - the choice is huge, and if you have a problem, the after-sales service is there (I've tested it). If you're interested in browsing through the catalog, allow yourself a week's vacation. I recommend it and I'll certainly be back.