Customer reviews of 1001hobbies

They have taken much longer than expected for the delivery.

I ordered it at the beginning of December, before Christmas and I got it at the end of January.

Atrocious. Ordered three references in December, delivered late (clearly none in stock) and error on the third reference. Still trying to get a refund.

I am happy to receive my package despite waiting 2 months.

I ordered 2 pins of the Rafale and only received one. Moreover, the delivery times were very long.

Received a message that my order has been shipped (a few weeks ago), but I haven't received anything yet. No updates. Also no updates on shifting the delivery dates of pre-orders. I will take legal action if they think they can keep my deposit indefinitely, and think they can get away with discounts/credits instead of a full refund of my money. I read in reviews that they think this is possible...

Pay 7 euros and it takes more than a week. Disaster

I have never said something like this about a company and I will surely feel bad but their customer service is crap.

Delivery times very, too important. On an order placed at the beginning of December, no news as of today, January 20. Email remained without the slightest response. Very upset, I will report to PayPal and alert consumer services!!!!

Shipping took too long

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delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.

They have not delivered the product

The stock is not real, more than two weeks delay in delivery and impossible to contact the seller

we are still missing a package to this day, very disappointed, first and last time for us

Order placed at the beginning of December. Received in January. Out of 3 models ordered, only 2 have been received to date, one of which is a duplicate. One model is still missing and no response has been received since my complaint email.

About a month to receive the item... Given the delays, I want a refund... the item arrives and it's in the wrong scale! I can't understand if it's my fault or yours!!! I will no longer use this e-commerce!

Excessively high shipping costs

my package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.

It took 3 weeks to dispatch and another week to deliver! I sent messages asking for status update. No response.

I give it two stars because despite paying 15 euros for urgent shipping, the gift not only didn't arrive for Christmas, but the package was delivered by Correos, which was not urgent shipping, and I had to go to the office to pick it up.

I paid 12.99€ for express delivery and my package was sent standard and arrived a week later than expected, I will never order from this site again.

I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.

Good service

Package delayed for weeks. As a result, not received in time for Christmas. I have to resend it at my expense to my nephew in the province. And I won't see his face when opening the gift. Deceptive site that made me believe the game was in stock but apparently not. Very disappointed.

Delivery too long

The package arrived late and very damaged, and they still haven’t responded to my complaint or provided a solution

Package arrived too late...

True came damaged. Despite paying 4 euros for double packaging, there was nothing to see and it was simply stuffed into a box that was too small. An absolute disgrace! I will definitely not order anything here again.

R

First part of the order received on time and without problems, however one item was missing, it took several months to receive my item even though the store knew that the item was missing at the time of shipment. I had to remind them twice that the item was missing to receive it

Ok product, but terrible customer service :-( Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it :-(

The package arrived well wrapped and packaged. But it said that the delivery date of the package was 29/12 and I received it on 05/01. I also tried to contact the company to see if there was any issue with the shipment and I did not get any response. And the package tracking service was not working. I will not place an order with this company again.

Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier

The product does not match what was advertised

To date. I have not received my complete order (2 items instead of three - of the same reference) Compare the delivery note and invoice... And it has been more than a month since I placed the order...

The goods are still not here after 4 weeks of waiting.

The delivery times announced at the time of the order are not respected, it is more than unpleasant at Christmas

The package took longer than reported, resulting in someone not having their gift at a family party. This can be somewhat understood, but when I notice upon picking up the package that one of the ordered items is broken (email with proof to follow), it becomes much harder for me to accept. All ordered items were sent together in one large box, with the fragile items packed together in the box with the heavy items and without any protection in the box, such as paper filling or similar, to minimize the shaking of the items. Result = fragile item broken. Please either package the items (or at least the fragile items) separately or ensure more protection in the box because if someone has already paid a euro, it should be in order... especially when you have to give someone who is waiting for their gift a broken gift...

paint product in stock on your site where my order is and to learn that my delayed order is missing products, you don't even keep track of your stocks online, I had to buy my paint on Amazon to fulfill my orders