1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
Response from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
Poor packaging Model was in bubble wrap packaging and Revell box had clearly been crushed and otherwise manhandled. It does not appear at a glance that any parts are damaged but whoever your logistics company is should consider using a box to ship these model kits in as they are fragile and have many small parts that can break easily.
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Response from 1001hobbies
Dear Matthew, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Product received unusable a request for replacement of product still in court after more than a week I have received no
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
Long delivery time...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
Bjr j'ai commandé le 8 février Le paiement a été débiter de mon compte Ma commande est toujours en cours de traitement depuis le 902 On me demande de contacter par mail mais 0 réponse je recommande vraiment pas se site Je suis toujours dans l'attente de la commande de plus de 70€ cela est
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
I paid the supplement to have delivery by Colissimo. I was supposed to be delivered on Saturday 27 my order was for a birthdayI was not delivered and I received a message from Colissimo which said that they could not delivertherefore conditions not respected and I can not even contact thembecause their site does not work.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/03/2021
I paid for a fast delivery It arrived almost one month later.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I'm horrified by the praise in some of the reviews. In my case, I've had no news of my order since February 16, and I have to go through truspilot to get some semblance of a polite but unkept promise, even though I've left four messages on my account with such behavior, I don't give a damn about your future...... I don't blame you for not knowing how to deliver, but for not communicating...it's simply shameful and unworthy of a COMMERCIAL company....... To read or hear you...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2021
I need to be reimbursed for a previous order of 135.96 eurosI've sent you several emails and no reply, and we can't get you on the phone.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 28/02/2021
The delivery took far too long. In addition to the postage, we also had to pay CHF 30 for delivery.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/02/2021
The shipment took a long time and was not to follow a week and a half long waited Then it turned out on arrival that it was a miniature puzzle this was not mentioned in the order at far zooming in on the picture I could have seen it very unfortunate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
Not satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2021
problem in the shopping cart to obtain special prices and code entry plus free delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/02/2021
I'm still waiting for an order placed on January 31st, i.e. 4 weeks ago. I have no information on this order except on my account where the order is noted as awaiting delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
Pk there are no 4000 pieces puzzles available ????
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 27/02/2021
First delivery 3 glass containers in a bubble envelope...one broken and leaking. Purchase price refunded plus 5€. Second order one item not delivered but wrong product. German language site suggests that delivery comes from Germany (my personal perception) but comes from France and takes too long in my opinion. You are asked if you want to be contacted about the complaint, you say NO and are contacted anyway. One star is far too much in my opinion. Not recommended!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2021
Extremely disappointed! I do not recommend this seller. The mock-ups were OK, but there was a 20-day delay with no information. I had to call again to finally learn that 1 can of paint was missing at 2 € which stopped an order of more than 250 €. In 3 weeks, no one was able to contact me to find a replacement! The icing on the cake was that some paints dried in their mini bottles. Not much from Pro!!! The good thing is that I looked elsewhere and found the same products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2021
Hello Very disappointed a late shipment order of February 12 received on 25 no exchange to explain this delay to customers. Difficult to reach you after several attempts we were greeted by a very unpleasant person we just ask if our order was going to be sent. Parcel finally arrived the box containing the model + just a turn over bubble wrap without cardboard without protection box fold inside with broken parts. What can I say without being vulgar? You don't give a damn about people's heads. I won't be buying from your site again, and I'll give you a nice ad on the
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2021
Delivery not in accordance with order. Anomaly reported and no reaction
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2021
Second order and second opinion: Significantly worse An error in the order delivered (not the right product ordered) I reported upon receipt. And....... Nothing! No reaction or comment from you. Surprising and abnormal Patrice
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
unfortunately i have had two negative experiences with this store. the first with raf field huts, one of which arrived very damaged. the second very recently with a small russian ww2 fighter in the box of which there is no decal board. i am a gold buyer on ebay and therefore not a bad lay but bad luck has struck twice at the same place.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/02/2021
I paid right away Now many and many weeks later still nothing inside I did get a message weeks ago that I paid and a moment later a message that it was on its way And that was it Money lost and no product Was a present too for my son
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Verified Buyer
Rating: 3 out of 5
following a purchase from 25/02/2021
your devilry time mostly late your devilry time mostly late. and no update
Response from 1001hobbies
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2021
your devilry time mostly late your devilry time mostly late. and no update
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Response from 1001hobbies
Hello Khalid, We apologise for this incident. Your remarks and suggestions are essential to us. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2021
No communication. Non-existent sales departmentdoesn't answer the phonedoesn't answer emails.maybe Covid hinders order management but answering emails or the phone doesn't get Covid caught.what do I have to do for you to react I was all happy to have found a nice French site I'm terribly disappointed G
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2021
Good quality material I placed 2 orders that were delivered on time and compliant the 3rd was delivered with 2 weeks of
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 25/02/2021
Package still has not arrived ??
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
It's a shame that taxes and shipping costs are more important than the items ordered.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2021
Products that are supposed to be in stock are in fact out of stock and deliveries take forever ... on the other hand, you get charged right away, which is great.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2021
Hello I ordered a product from you with the following order number HVEXS17JQ you didn't have it in stock so I cancelled my order but you sent it to me anyway. You offered to reimburse me if I didn't get my parcel back, which I did under your advice. I still haven't been reimbursed. The order was placed on 26112020 and you told me to contact the accounting department again. That's at least three times, but I get the impression that no effort is being made on your part.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
I ordered 4 models, no packaging except bubble wrap (you could see what I ordered through it) 2 boxes of models were crushed. Very disappointed ! You can mie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Delivery times not respected too much attention
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2021
Dissatisfied with the shipping time. I chose this site because it was specified that I could receive my order on Thursday. The order was dispatched on Friday (despite my Tuesday e-mail) and I was only able to pick it up on Monday. As a result, my nephew got a voucher for a home-made model for his birthday.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/02/2021
I give the kit itself high marks. Very accurate representation of the Fw-19 A5. Also in my favorite scale.1/18th. The only complaints I have about my experience is that the model came wrapped in a single layer of thin bubble wrap. Fortunately no damage but an external protective box would have been safer. Also as regards the kit no swastika decals were provided. I understand international laws regarding the swastika but not even supplying decals for a display model is in my opinion somewhat extreme. Overall happy with 1001 Hobbies and Hobby Bosss kit.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/02/2021
Great items exactly what I was looking for. Prompt shipping.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 23/02/2021
In my case I bought a birthday gift more than a week in advance and with the express shipping option which of course has a significant increase in cost. I was told that the product would arrive in 3-4 working days and today (one month later) I have neither the product I bought nor the money I paid. Very disappointed with 1
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2021
Hello, I ordered on February 8th and my order is still being "processed". How long will it take for it to be dispatched? Would it be possible to have the address?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2021
I'm in the same situation as many of these people: I placed an order on 1002 and to date I've received nothing: the items are still being prepared, but they say they'll be delivered within 3-4 days. However, the amount has been debited from my account.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2021
My IMM3M8W1T order was dispatched on time, but is now stuck at the carrier, who doesn't handle these Relay""" very well! Despite several emails and numerous attempts to contact me by phone (which never work!), no one is taking charge of my problem. Anyone can send boxes to customers, but the difference is made when a problem arises! And for the moment 1001 doesn't know how to manage the c
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2021
Order placed on February 13 and since then nothing The switchboard is supposedly saturated Automatic reply by e-mail Service not up to scratch
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