Customer reviews of 1001hobbies

Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Order placed on 19122020 for delivery on the 30th. Cancellation requested on the 28th, even though the article had still not been dispatched and I had found a cheaper and faster alternative from a competitor. E-mail from 28122020 accepting the cancellation and refunding my first monthly payment. On 05012021 I receive an e-mail informing me that my item (supposed to be delivered on 30122020) has been shipped, but should never have been shipped. So I have to go to my local parcel shop to refuse the parcel and wait for it to be returned, just to get my refund for my first payment. This is unacceptable. It's the first and last time I'll be committing a fraud.

Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.

Still awaiting parcel for item ordered on 21st December 2020. Difficult to contact the vendor to discuss or resolve this issue.

6th of January, and still Wait for delivery since order was placed on 6th December.

Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Since you ask for a review: very bad experience! Order placed on December 16 for what was supposed to be a Christmas gift. First of all I was told that an item had to be retrieved from the supplier. The item according to your emails was not shipped until 3112. To date no package received the SDA tracking number appears to be non-existent. I sincerely hope it will arrive but reading the other comments I am very afraid!!! And then they wonder why one buys on Amazon.

Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realize that I was dealing with a company in France!

Price a bit high but wide selection

Well-priced TAMIYA acrylic paints. Satisfactory delivery time despite the constraints of the pandemic. Products received in suitable packaging and fully compliant with my order&""" bémo"" : all paint bottles are covered with an adhesive warning against the harmfulness of the adhesive product affixed to the original TAMIYA label ... and masking the reference of the shade ... which can be removed provided you tear it off with the original label! MORE THAN ANNOYING!!! Fortunately, I'd kept my own order list (with reference no. and name).

Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Dear Sir or Madam I placed an order with you on 13.12. because the situation was presented in such a way that the desired products were immediately available (= in stock). On 14.12. I received a confirmation of this order. It was not until 23.12. that I was informed that delivery would be delayed because 2 of the 3 products were not in stock and could not be ordered. There is no contact address on the homepage. At the same time, the possibility of telephone advice is advertised. Nobody can be reached via the number, which is also almost impossible to find. I would like to cancel the entire order but I can't reach anyone. I have never experienced so little customer service. As I paid with Paypal, this will be the next step. I will wait another day to see if there is a response this way. A. Büttner It has now been six days and still no money has been refunded!!!

Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!

Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.

Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.

The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.

I ordered a model on the 21st of December. It still hasn't been delivered. The tracking system says they haven't received yet. Message the company 1001 model kits and they haven't reply either ...

as of today I don't know what happened to my package!sda tracking number is nonexistent

Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.

still haven't received the parcel that should have arrived 10 days ago

delivery time far too long

Disastrous experience: no parcel sent after a delay of more than 3 weeks.

I can confirm the long delivery time already described in the other reviews. Unfortunately, the box of the model I ordered was damaged at the corners (torn and dented) although it was properly packed. It must therefore have been sent off with defects. As a gift, this was quite unattractive. Fortunately, the model itself is fine. For the price and a handling fee of almost 10! euros, I expect the goods to be in perfect condition.

Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.

First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.

Order placed on 61220 still not arrived on 40121

I have not received any confirmation of my order and have no contact details to be able to track my order or contact anyone

It has been weeks since I ordered one... It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

Good evening I was expecting a fully assembled model or at least a rigid body structure, but my friend (it was a gift) received a piece of plastic (to be filled with plaster?) and some poor quality decals, not even all the external parts. I'd like my money back (satisfied or reimbursed) but I'm told it's impossible at the moment.

long delivery times never reply to email sent

Too bad there are no paints in the box.

delivery time not very fast for a product in sto

It has been weeks since I ordered one roll of oracover and still have not received it...

It has been weeks since I ordered one… It has been weeks since I ordered one roll of oracover and still have not received it...

I ordered my model on Dec I ordered my model on Dec. 11, 2020 and today is Jan. 3. I have not yet received my order. I would like to know when I can expect my Christmas gift for my grandson. Kimberly Schneider

The delivery unfortunately took a long time It was stated on the website that there were 120 paint strips in it However, there were only 20 paint strips with 6 jars each so you have 120 jars but not 120 paint strips

I cannot rate my order any lower. Not only did it arrive more than 15 days late according to the date indicated, but they also did not send one of the items I had purchased because they did not have it in stock. Not content with that, they have not even written me to tell me that they did not send it but they send me a discount voucher for that amount instead of making the refund because it is not a return but a failure in their warehouse. They impose an abusive price (about 70 euros) to avoid paying shipping costs and try to correct their mistake with a discount voucher that of course I do not intend to use because I do not intend to trust this company.