1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
P-51D mustang. The model I requested was a P-51D mustang and you sent me a P-51c mustang. I was disappointed but satisfied with your step by step process.
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Response from 1001hobbies
Dear Mr. Hawkins Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 04/12/2020
A week later my package did not arrive at its destination. Truth is the courier's fault but it was not my choice who I ship to. Maybe it is time to change your courier company. And I was not cheap!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/12/2020
Not happy at all. There was no indication of what scale the plane was. I presumed for the price it would be 132 and it was a tiny 1/72nd scale. Feel I was deceived through the sake. I plan to return the goods when I���m able to find the time. Not a good exper
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Verified Buyer
Rating: 1 out of 5
following a purchase from 04/12/2020
My order still hasnt got to the parcel service yet after 7 days then i need to wait for it to get delivered i under stad its hard with covid but it should at least be with the parcel company by now
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 04/12/2020
The delivery was quite slow (this was indicated on the website by the way because it is due to the structure of the store) so it was only 14 days later that it was offered to Post NL Who also needed almost a week but that is not the fault of the store What is annoying is that 1 of the boxes was flattened apparently without damage to the contents but the shipping box was apparently not resistant to the forces encountered during transport I have had better experiences elsewhere
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2020
Order placed on October 28, delivered in Switzerland on December 11. (delivery time of some items having changed at the time of the order) very long shipping time (and not because of the fast customs) customer service not attentive and receptive. In the end, my order is here and complete, a small commercial gesture attributed to the lack of follow-up and delivery times. in the end, ok but not impresi
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2020
I ordered an item on November 26 and my order 235451 has still not been processed. I sent an email to 1001maquettes but I still have no answer.... I'm getting a bit worried
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
My order was fulfilled incorrectly...I... My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
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Response from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/12/2020
Order processing time too long, delivery time too long considering cost of postage.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/12/2020
My order was fulfilled incorrectly...I… My order was fulfilled incorrectly...I recieved an item I did not order, and I didn't recieve the items I ordered at all...
Response from 1001hobbies
Sir, Thank you for your email. We inform you that the customer service will get back to you as soon as possible. Thank you for your patience, 1001hobbies customer service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 03/12/2020
My order was fulfilled incorrectly...I recieved an item I did not order and I didn't recieve the items I ordered at all...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
For my first purchase on the site I had ordered a metal model, but I received a poorly made plastic one, with torn packaging and a scratched transparent presentation case that was impossible to put in a window. I haven't heard from them since, despite an e-mail exchange. I don't recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
It won't appear on the site anyway... Only positive reviews. Site to be avoided ABSOLUTELY
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2020
model delivered with missing parts
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2020
I ordered the 711 and it was supposed to be delivered on the 23rd ...nothing on the 24th ...message informing me that I had refused the parcel ?? on the 30th the parcel was available again ...but nothing at the relay point. today the parcel is apparently available again ...third trip to the relay point (time taken out of my working hours) still nothing ... more to come next week .
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/12/2020
Very good service.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/12/2020
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/12/2020
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/12/2020
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2020
Received nothing twice while I have paid
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2020
Very long shipping time that was not specified in advance
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/12/2020
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/12/2020
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
My order took a long time to be sent, so I had to wait for the model store to reopen.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
good piece... nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
order placed 15 days ago still no delivery service not great
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/11/2020
Quick order processing good prices everything as expected! Thank you!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
The order is of good quality only the delivery time was too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
Package received damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
difficult to install shrouds....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/11/2020
Item was EXACTLY as described by seller and shipped FAST!
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 29/11/2020
Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 28/11/2020
Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Response from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 28/11/2020
The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.
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