Customer reviews of 1001hobbies

I have not received my order I have not received my order

Satisfactory packaging but almost 1 month for an order of 6 pots of paint! No information on progress except when I contacted the site by e-mail (quick response but no estimated time). No word of apology ... nothing It's a shame because my 1st order was perfect. In short, the paint I ordered 1 week before the containment to keep me busy was received a few days before the containment.

One package arrived broken

poor logistics completely outdated website ergonomics non-existent customer service

model too fragile

Ordered item come faulty rubbish customer service lines don't hear anything back just tell contact there supplier still awaiting response month later do not order from these

Delays too long to take charge of the order by the salesman and delays too long to take charge of the parcel by colissimo the expenses of delivery are for 48h and not 1 semai

Package delivered on timebut packaging crushed and model case

Order not yet received

The choice is great but delivery takes too long (2 months).

Hello I did not receive my order I received something else instead that has nothing to do with my paintings ordered I sent you an email for this to which no response was given me. So 1 star

I'm still waiting for the order to be delivered! I hope it arrives one day.

9 days after shipment according to the site the package is still not taken care of by Colossimo ... and it is not ""covid"" who is responsible for this other purchases are very well tracked and already received although ordered later. Email on contact@ with no reply. Lame. I wanted to wait before giving a review but already 2 reminders to do so So I can only put one star and already

I don't normally leave reviews but in this case I thought I would. I ordered a model LCT-6 on Saturday 14th November as it was the best price on the internet paid with PayPal and waited. Email confirmations and thank you' s then nothing! Used to Amazon next day deliveries I was a little concerned so checked trust pilot. Mainly good reviews but some poor - had I made a mistake? Turns out no model arrived in good condition on 20th new and all email advices beforehand advising its status. Some people were complaining it came from France - so what the service was good the price was good and we are in a pandemic!! Would definitely use again - Thank you for your service 1001 models

Ordered products on 09.11.2020, money taken from account but no correspondence from seller and products have not been delivered. No way of contacting company

Product niet geleverd en geen geld terug. Fraudeurs! Ik weet niet waar deze mensen mee bezig zijn. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3), komen ze niet terug met een oplossing. Zij hebben niet geleverd, maar geven ook niet het geld terug. Telefoonnummer werkt niet, mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.

Product niet geleverd en geen geld terug. Fraudsters! I don't know where these people come from. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3), komen ze niet terug met een oplossing. Zij hebben niet geleverd, maar geven ook niet het geld terug. Telefoonnummer werkt niet, mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.

They do not answer my emails my order has been held for more than a week. They don't give me solutions, my order is paid for. Nefarious service

Package very damaged very long to receive the package. Disappointed

Shipping times far too long for paint references that were available when the order was placed but were in fact awaiting delivery.

2 orders placed at the same time over 15 days ago... one is still being prepared... not nor

The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.

AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE

Insufficient packaging broken box fortunately it did not touch the model

AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE

Incorrectly applied decals. No response to messages and the hotline flies off the line after the legal information.

Order still not sent for 1 week...

It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr

Item corresponds well to the order. Perfect packaging. The fault: order placed on Nov. 4, 2020 and card payment immediately debited but package reported gone a week later !!!!!!! Usually payment is made when the goods leave, for reasons of security.

Satisfactory order but rather long delivery by colissimo it is perhaps due to the current situation

Shipping extremely long more than a week to ship my package and difficult to contact them the site is not

I can't be satisfied since I haven't received anything yet.

1 part missing, blocking the entire order........

Incomplete description is misleading and makes the price inappropriate.

I have been sent a bottle of used wash enamel.

One of the boxes was missing a figure (puppet) Otherwise it looked good

I did not receive the parcel!

Delivery too slow Very high charges

The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.

My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and