1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Wrong product delivered. After a long correspondence with sending pictures and barcode of the wrongly delivered item and return to France on own account again the same wrong item delivered. Very bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Minor inconsistencies in the delivery (the product marked missing arrived ...... before the rest of the order).
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/12/2020
It’s a shame It’s a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
It's a shame a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/12/2020
Found just what I was looking for and fairly good delivery time from across the Atlantic despite Covid restrictions.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/12/2020
the models I got are great. Just what I was looking for. However I'm just a beginner so they are hard with the small pieces. Still will get more as I improve.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2020
It's a shame It's a shame, a kit of this large size and substantial weight was shipped with no box only bubble wrap and of course arrived with a pretty banged up box!
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Response from 1001hobbies
Sir BEGUERY, Thank you for your email. We apologize for the inconvenience. Our customer service will contact you immediately! and wish you a nice day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2020
Received nothing twice while I have paid
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 01/12/2020
Very long shipping time that was not specified in advance
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/12/2020
I have not received my order. I was informed that it was shipped on November 19. Nine days later I complained and was told that I would receive it shortly. On November 30 I inquired at Correos and was told that the package had not been delivered by the sender. I complained again to 1001 and this time they told me that they will collect information which is what they should have answered in my first complaint.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/12/2020
On 15-11-2020 I placed an order and as of today (01-12-2020) it has not arrived. It does not look like it is going to arrive soon because it is supposed to be registered in the post office since 26-11-2020 and it is still only in the first step of shipment (and there are 4
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
My order took a long time to be sent, so I had to wait for the model store to reopen.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2020
good piece... nothing to say
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2020
order placed 15 days ago still no delivery service not great
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/11/2020
Quick order processing good prices everything as expected! Thank you!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
The order is of good quality only the delivery time was too long.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/11/2020
Package received damaged
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2020
difficult to install shrouds....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
difficult to give an opinion I was to be delivered Tuesday 25 ... it is Monday 30 more sound more picture ...
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Verified Buyer
Rating: 1 out of 5
following a purchase from 29/11/2020
Item was EXACTLY as described by seller and shipped FAST!
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 29/11/2020
Website is not reliable Promises are not kept Dutch site but you are spoken to in French and then on request in English Part of the delivery was not immediately in stock To find out I called 4 times Promises were kept partially and late 2x was only delivered after the umpteenth phone call If nothing changes then for me it was the 1st and last time
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
They had a awesome selection of hard to get model kits (well hard to get in the US anyways). Prices were okay but considering I couldn't find them anyplace else it is what it is. Fast shipping too even with things as messed up as they are now! I will use them again for my model needs!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Hello Sorry, but for a fairly expensive model with practically no assembly instructions, it's a (very) shame.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 28/11/2020
Very bad time of specail courier to my… Very bad time of specail courier to my address - more than 3 weeks and order not received yet !
Response from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Sorry but""received the parcel 20 days after ordering and with a change of point rel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Shipping Time I understand that International Shipping can get delayed. Please consider better communication. An email telling me my package is still on the way is useless. I would rather know when it is and when it leaves. The tracking link only states it has reached destination country.
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Response from 1001hobbies
Hallo, Uw pakket wordt afgeleverd, we vragen vandaag een onderzoek met de transporteur om verder te gaan. Hoogachtend, Klantenservice 1001 hobby's. 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Very bad time of specail courier to my... Very bad time of specail courier to my address - more than 3 weeks and order not received yet!
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Response from 1001hobbies
Mr. Amitai, Thank you for your feedback. We inform you that your parcel is in transit, we open an investigation with the carrier. cordially, Customer service 1001 hobbies
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 28/11/2020
The order is not complete and this is not the first time! On customer service you have to wait a long time and when you finally get to speak to someone it has to be in English.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/11/2020
Too long waiting time without any info. only after own inquiry came an email. 18 days after the order although the article stated 2 to 4 delivery days. I expect under the current conditions -Corona- no standard delivery but 18 days is too long and the national (Germany). 25-11-2020 Delivery completed 20-11-2020 Your order has been shipped 20-11-2020 Your order has been shipped 18-11-2020 Package is being prepared 09-11-2020 Order in process 06-11-2020 Payment received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Transport too expensive. And too long. The same price as the item purchased is not normal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Hello, I would have given you my opinion on the product ordered but the post office has still not delivered the parcel.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/11/2020
order placed 12 days ago:still not picked up by collissim
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
Not much information in the tracking system. A little long for a Colissimo but arrives well packed and in good condition.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2020
Order placed on 10112020 and still not received 17 days later despite payment of €995 postage. Even if the situation and the period can be the cause of a certain delay, this one is not very a
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/11/2020
On this site they offer items that they do not have in stock. When you pay for them the problems come and they hold your order until they receive the items. You offer solutions and they do not respond to your emails. It is a site that is based in Spain (Madrid) and they attend you by phone in French. You can check it. My order is paid and held. Be careful and above all be aware of where to find them.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 26/11/2020
Great products but very slow shipping I waited 20 days to get the package check availability well
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Verified Buyer
Rating: 1 out of 5
following a purchase from 26/11/2020
This was an excellent transaction great seller nicely packed. I recommend them.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2020
Delivery service too expensive for a waiting time of 1
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Very long delivery time. But good service response
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