1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Hello I did not receive my order I received something else instead that has nothing to do with my paintings ordered I sent you an email for this to which no response was given me. So 1 star
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Product niet geleverd en geen geld terug. Fraudsters! I don't know where these people come from. Maar na een bestelling overduidelijk naar het verkeerde adres verzonden te hebben (het niet bestaande 413 in plaats van 41-3), komen ze niet terug met een oplossing. Zij hebben niet geleverd, maar geven ook niet het geld terug. Telefoonnummer werkt niet, mailen werkt niet. Zelfs een aangetekende brief komt terug omdat hun adres niet klopt. Edit: Op de factuur staat duidelijk 41-3. Dus wat hieronder wordt beweerd klopt niet.
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Response from 1001hobbies
Meneer, Bedankt voor uw e-mail. Wij delen u mee dat u dit adres aan ons heeft verstrekt en dat wij het adres niet controleren alvorens het te verzenden. We betreuren deze situatie, maar de transporteur informeert ons dat dit pakket is afgeleverd op het adres dat op de bestelling is vermeld. Wij danken u voor uw begrip, Met vriendelijke groet, 1001hobbies klantenservice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
Package very damaged very long to receive the package. Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
Shipping times far too long for paint references that were available when the order was placed but were in fact awaiting delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
2 orders placed at the same time over 15 days ago... one is still being prepared... not nor
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
The site is not always well designed. You can't refine your search properly. It's complicated when you want something specific.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2020
AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
Insufficient packaging broken box fortunately it did not touch the model
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/11/2020
AVOID AT ALL COSTS. Anybody thinking of purchasing from this company I cannot urge you not to.AVOID THEM AT ALL COSTS. I placed an order which after 2 weeks had not arrived on trying to contact them I really struggled to get through, when I eventually did I was fobbed off by someone who could barely speak English. After 3 weeks and contacting them again I was told my item was discontinued yet it took them 3 weeks to realise this and only because I contacted them and yet they still took my money. BEYOND A JOKE
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 18/11/2020
Incorrectly applied decals. No response to messages and the hotline flies off the line after the legal information.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2020
Order still not sent for 1 week...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
It took almost a month from the time the order was placed to two emails sent to 1001 hobbies before customer service contacted the supplier. Result: the gift has arrived tr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
Item corresponds well to the order. Perfect packaging. The fault: order placed on Nov. 4, 2020 and card payment immediately debited but package reported gone a week later !!!!!!! Usually payment is made when the goods leave, for reasons of security.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/11/2020
Satisfactory order but rather long delivery by colissimo it is perhaps due to the current situation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2020
Shipping extremely long more than a week to ship my package and difficult to contact them the site is not
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2020
I can't be satisfied since I haven't received anything yet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/11/2020
1 part missing, blocking the entire order........
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2020
Incomplete description is misleading and makes the price inappropriate.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 17/11/2020
I have been sent a bottle of used wash enamel.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/11/2020
One of the boxes was missing a figure (puppet) Otherwise it looked good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/11/2020
I did not receive the parcel!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2020
Delivery too slow Very high charges
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/11/2020
The package never arrived. I emailed several times and the same tracking link was submitted stating the packing was in the UK. This went on for 2 weeks and still no package. Ended up buying the same thing on Amazon. I was very disappointed.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/11/2020
My order Order (Ref 231316) has shown as being shipped for the last 5 days on the 1001 Hobbies site but Hermes tracking (5925887303705192) says that they have no received it from you? The postage is not cheap at ��6.99, Royal mail would have been a cheaper and more reliable option! Please advise what has actually happened to my parcel, if I'm going to get it and
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2020
I ordered a yellow and white sailboat and received a red and black one!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
Disappointed by the packaging. Package arrived very damaged. Box also damaged. Fortunately the model was not damaged in any way. I doubt I'll be recommending you if the parcels aren't better protected. First try plut
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2020
Product complies with my request and delivered on time = very good 55 catastrophic delivery attributable to Colissimo (cardboard folded in half to fit in my mailbox so model twisted) = 0 5 the balance sheet done
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Verified Buyer
Rating: 2 out of 5
following a purchase from 14/11/2020
very slow to deliver. two items in first order only one arrived. emailed enquiry to status was asked for a photo of the delivery i supplied that and they went home for the weekend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2020
I still haven't received my parcel because apparently only my town is on the parcel and my street and number are missing. Disappointing for the delay and this oversight knowing that I paid a shipment for all to be well done on behalf of 1001 ma
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2020
Deplorable!!! Shame to have to give a mark of 1. Product said to be in stock with delivery in 48h but received in 8 days and don't tell me it's because of covid I'm the owner of 2 E-Commerce sites and my customers are delivered on time. Parcel packed in a simple plastic bubble box arrived exploded. It was to offer I will have to do otherwise. Stop by
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2020
Despite my patience, it's very DIFFICULT to make the circus CORRECTLY...! A simple tube of glue doesn't do the job, so I had to use a glue gun to make some of the assemblies. What's more, the photo doesn't correspond to what's in the box - no poles, no strings, etc. In fact, I made the tent (in the photos) to my own taste, but it's not finished.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 13/11/2020
Slow delivery. My order was ""ready for dispatch"" for three days and I had to chase it.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 13/11/2020
My order at 1001hobbies never arrived at it's destination! After sending multiple e-mails to your customer service asking where my package is They notified me that they will conduct an investigation with the postal office However it has been 3 weeks and your costumer service is not responding to any of my e-mails that I have been sending regarding the progress about this investigation Your costumer phone number doesn't work either At least have the guts responding to this review! I am seriously losing patience with this company
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
Good for taking into account the package and delivery but not great for the address of the relay point.... I ask to be delivered in Champagnole and my parcel arrives in Poligny 20 km further on.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2020
I think I'm a pretty good customer and yet you regularly send me a €5 discount voucher !!!!! for purchases over €50. Sorry, I order at my own pace, i.e. approx. 25€ per order, but nearly 2 times a month, as I have other purchases to make.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2020
Corresponding model but only 4 colors for the paint and it is water-based paint as for the children's decorations so very limited in quality I had to recommend the paint on the side additional expense of more than 25 euros it was not the goal I had seen the model cheaper elsewhere but I took it because there was glue and paint.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
I ordered a black Macan in 124eme I receive a blue one I return it via customer service and at the second sending it arrives again blue. Customer service tells me they have no more blacks in stock! So I'm waiting for them to come back with a refund and reship the one I received. Disappointed and a per
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/11/2020
No article received UPDATE Meanwhile we are more than 3 weeks on and I still haven't received him money or article Disastrous company
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/11/2020
Claims amazing customer service Claims amazing customer service, call the number and I can't get a person, or leave a number, so I have to leave an email, however, my issue is time-sensitive, and I need to be able to call. There is no indication your order goes through when placing an order. When you go to enter credit card information you are redirected to a sketchy site, and they keep rejecting my Visa.
Response from 1001hobbies
Mrs. KNUTSON, Thank you for your feedback. We regret that the payment of your visa does not go through. Unfortunately, we cannot give you more information. Indeed, these banking data are strictly personal and belong to your bank. We advise you to call your bank to try to understand what is going on! cordially, Laure
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2020
I still haven't received anything, even though I was supposed to be delivered in
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