Customer reviews of 1001hobbies

Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud

I would have given them no stars if I... I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I've asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I'm still waiting on this, they have ignored my last two emails For an update on the refund. Still haven't had a reply not impressed with their customer service, wouldn't recommend them to anyone.

I would have given them no stars if I… I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.

Customer service was exceptional they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!

Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m

This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.

This model arrived missing a major part… This model arrived missing a major part looked like the box had been tampered with but I didn’t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I’ll keep looking.

This model arrived missing a major part looked like the box had been tampered with but I didn�t realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I�ll keep looking.

Order on 25.8 the articles are still on (supply from the manufacturer.)

I am very moderately satisfied because I ordered 6 aqua colors and received 5 aqua and 1 oil I am not sure to recommend you next time.

Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

Zeer slechte winkel!! Precies vandaag ben ik al 7 weken bezig om mijn bouwpakket compleet te krijgen. Toen het pakket binnen kwam miste er 1 zakje met wat kleine onderdelen. Na diverse emails waar geen reactie op kwam, heb ik via Facebook contact gezocht. Hier kreeg ik snel reactie en het zou opgelost worden. Sinds het contact via Facebook is het 5 weken van meerdere berichten en belofte, maar ik heb nog steeds mijn bouwpakket niet compleet. Ik zit nu dus met een bouwpakket van €70,- die ik niet kan bouwen. Bestel niks bij deze winkel!

Order placed 8-20-20202 Order placed 8-20-20202, received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars, 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business, you took too long and cost too much.

Order placed 8-20-20202 received 9/10/2020. All items ordered were there. Order was shipped 8/7/2020 All items were in stock. Why wait 7 days before processing the order? Took 8 days to go from France to US. - This is normal. Took 5 days to be delivered. Slow again. I'm giving a 3 out of 5 stars 1-3 days to make the order and ship it is acceptable. 7 days is not. Shipping cost at 24.00 is way too high. Box was mangled and crushed on one side but everything was OK You could read the contents of the shipping box because it had the invoice with the items clearly readable. One of the dumbest things I've seen. I gave you a fair shot at my business you took too long and cost too much.

The parcel was well received on the agreed date, a fine product, but it was a real disappointment to see the assembly instructions in English and Chinese! as for the paints, it's a real headache to find the right matches.

always satisfied with them

Hello I bought 2 tubes of glue and one of them leaked in the packaging. I got my hands full of it and as a result the tube has been cut open. However, I have to pay another 6.99 euros and the site doesn't allow me to order only the glue with the 5 euro voucher. So it doesn't solve my glue problem.

4 weeks delivery time for stock items (at least as stated when ordering), postage fees that make your skin crawl and catastrophic packaging: the items (including glass) thrown into a bubble envelope, a hole cut in the envelope for the items that are too big and off to the post office. Once and never again!!! Definitely not recommended!!!

Relatively slow service when sending orders. And poor after-sales service - I'm still waiting for missing parts from a previous order...

I thought I was receiving hard plastic stencils and not self-adhesive masks. Very disappointed, lack of explanation on the site. Damage

The quickest delivery to my area in the middle east ever Thank you !

I give a bad mark because of the packaging I'm very disappointed by the quality of the packaging for the rc boat I ordered. I paid 25 euros for gift-wrapping made from scraps of paper and crumpled scotch tape, which is disgraceful. I was lucky that the boat arrived in good condition Double packing was de rigueur.

I still have not received anything I really collect a lot And for the first time through you I'm afraid I lost everything Yours sincerely Joeri Vink

Excellent shopping experience.

Dear ones Although according to your offers international shipping over 69 euro is free, I was charged 1099 euro for my order of 13-08-2020. Therefore I am forced to place my future orders with other suppliers With kind regards Frans Denys

Order did not arrive at my address and not even reimbursed

A little too expensive considering the quality (injection points too visible, no canvas on the base) and you have to add the shipping costs. Otherwise, the delivery time was perfect and the package was well packed, so there was no breakage. In the end, it's hard to find anywhere else with the same quality-price ratio (according to my research), fast delivery and coming from a boutique in France (not a warehouse in France).

The selection and prices are very good. The order arrived quickly and in good condition. Will order from 1001 Modelkits again and recommend them to others.

Attention is to Fly

Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems returns complaints and the like there is no email mentioned on the site. Shachar Ardi

customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

customer service Hello As I wrote to you in an email and have sent it several times already but without a reply. UPS asks me for a price that almost doubles the cost of the product I bought from you and that includes shipping. The main problem in my opinion is that on your site where it is very easy to buy products there is no place for customer service regarding problems, returns, complaints and the like, there is no email mentioned on the site. Shachar Ardi

Model box was shipped without a packing... Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper's comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

Model box was shipped without a packing box so when it arrived the model box was damaged. This was meant to be a gift and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper�s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

Excellent response timely delivery all great

An Outstanding molded kit great detail. 1001 Modelkits was great to deal with throughout the entire purchase process and give consistent updates on your purchase....Will purchase with them again!

Model box was shipped without a packing… Model box was shipped without a packing box, so when it arrived the model box was damaged. This was meant to be a gift, and now it looks all crappy. Especially for the outrageous shipping price. **reply to shipper’s comment** It was shipped by being wrapped in bubble wrap. No shipping box. The label was taped to the bubble wrap.

This isn't the first time I've ordered, but now I'm told I've received my parcel in my letterbox. I haven't received anything. I've sent emails but nothing from them. I'm a bit

Unfortunately the parcel I received was incomplete. Although the parcel arrived on time and in very good condition, it should have included a white spray (CORAX WHITE SPRAY (GLOBAL)). The white spray was missing from the parcel, which is why I only put 25 Ã