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J
Rating: 1 out of 5
The article came defective and they did not respond to me. Terrible service and poor communication
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
My order has not yet arrived.
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M
Rating: 2 out of 5
The selection is nice, but I was delivered the wrong item and no one is responding to my inquiry about it. Am I just supposed to be stuck with it? That can't be right.
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D
Rating: 2 out of 5
Hello, as this is a gift, I would have appreciated not receiving crushed boxes! The packaging cardboard being of poor quality (too thin and the padding insufficient), this explains that...
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P
Rating: 1 out of 5
The reviewed mug is damaged and did not match the description. I requested a return and a refund. But customer service is unreachable by phone and has not yet responded to my request. I am waiting for a favorable response to this order. Best regards
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L
Rating: 2 out of 5
Delivery times too long. Does not handle comments by email. Impossible to reach by phone.
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M
Rating: 1 out of 5
No joints at the hands, cracks in the right arm at the joint, the head has no joint either. Does it look like a counterfeit??? I am waiting for a response from customer service.
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F
Rating: 2 out of 5
Two aspects in the experience, the purchase on the site was very smooth, the delivery times and the customer service contact were deplorable. 7 weeks for delivery of an item supposedly in stock with a delivery time of 7 days and only one contact after 6 weeks on my follow-up, very anachronistic in today's e-commerce world. After that, the product is totally in line with expectations, that's already something.
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O
Rating: 1 out of 5
Terrible
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E
Rating: 2 out of 5
Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.
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A
Rating: 1 out of 5
Package not shipped on time, customer service unreachable, no order tracking
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L
Rating: 1 out of 5
Item ordered at the beginning of August for a birthday and received at the end of December...
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Y
Rating: 1 out of 5
When I placed my order, I requested cancellation on the same day. And this several times afterwards with each message notifying me of its preparation. Unfortunately, no effect. I will not pick up the package and hope to be refunded as soon as possible. Thank you
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C
Rating: 2 out of 5
The received product was defective and I have been waiting since November 27 for a response from customer service.
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C
Rating: 2 out of 5
The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.
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B
Rating: 2 out of 5
Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John
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S
Rating: 2 out of 5
Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.
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K
Rating: 1 out of 5
Despite multiple reminders, I have not received my money for my return to this day. Not good customer service.
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E
Rating: 1 out of 5
No customer service that helps when you complain. I ordered something at the beginning of October and it arrived at the end of November, although only two weeks of shipping were promised. I will not order here again.
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T
Rating: 1 out of 5
Wrong box was delivered
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M
Rating: 2 out of 5
Delivery address no longer existed!, and 1001hobbies is/was unreachable by email and phone not! French emails about shipping are incorrect Well everything solved by DPD and package received later
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G
Rating: 1 out of 5
Funko pops arrived damaged and impossible to communicate with the service
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A
Rating: 1 out of 5
the stuff arrived after three months
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F
Rating: 1 out of 5
The site stated shipping in 3/4 days...... it arrived after more than a month.
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A
Rating: 1 out of 5
Too long times and wrong shipping address
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F
Rating: 3 out of 5
After the order, it remained quiet which raised some suspicion for me, but after a while they were honest and admitted that they had lost the order. We are all human and mistakes can happen. In the end, the construction kit was delivered in perfect condition all the way from France. I would order a construction kit from them again, no problem.
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F
Rating: 1 out of 5
AFTER ALMOST A MONTH THEY STILL HAVEN'T DELIVERED THE ORDER, THEY DON'T RESPOND TO THE COMPLAINTS AND THEY DON'T REFUND MY MONEY.
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M
Rating: 2 out of 5
The order was delivered two months after the order was received, and in response to my inquiry, I was only answered two weeks later.
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E
Rating: 1 out of 5
I made a wrong purchase but you do not refund the money, only a voucher to buy something from you again. This is absurd. Since I communicated it just a few minutes after sending my credit card details. You could have honestly and correctly canceled the payment without even shipping the item.
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C
Rating: 1 out of 5
I had to wait more than 3 months for my paid order to be delivered and received neither an apology email nor compensation, I find that very sad.
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K
Rating: 1 out of 5
Scammers. Ordered in March, in November I am still missing part of it. Called and emailed multiple times, little to no response. Until I finally get feedback: they created a discount code. As if I would ever want to order anything from these scammers again. NEVER, NEVER AGAIN. BE WARNED! A discount code... Unbelievable. I requested my money back, but of course no response yet. So, theft... NEVER ORDER HERE!!!!
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R
Rating: 1 out of 5
My order is not complete and there is no response to my email about this.
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C
Rating: 3 out of 5
When I placed my order, there were supposed to be explanations in French, and they are not there.
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L
Rating: 1 out of 5
I bought a combustion engine from 1001 hobbies and found that it does not fit in my car. After returning the engine, unfortunately, after multiple requests, I only received a credit note and not my money back.
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H
Rating: 3 out of 5
Excellent
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J
Rating: 1 out of 5
Order placed on July 10, 2025, last figurine received on October 30! 112 days later!! Lack of professionalism, no communication without follow-ups, no commercial gesture, nothing. Don't hesitate to pay a few euros more with the competition, it will save you an incredible amount of time...
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L
Rating: 1 out of 5
Order placed in May 2025, one of the products being on backorder for months, I requested twice, unsuccessfully, to cancel the order and get a refund without fees (and yes because beyond 14 days they impose a management fee of 25% of the total order, which in my opinion is a violation of Article L216-2 of the Consumer Code that allows the consumer to withdraw without fees if the order has not been fulfilled beyond a period of 30 days). Order received in November 2025, order not compliant, two products are missing and the product that was on backorder is not compliant. In short, a big scam and deplorable customer service.
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D
Rating: 1 out of 5
Everything is very good
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A
Rating: 1 out of 5
Package arrived damaged. Delivery location not respected. I had to go to the local shipping company's office to pick it up.
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A
Rating: 1 out of 5
A huge delay
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