English 
C
Rating: 1 out of 5
Order took a long time to arrive tel tracking very poor
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 1 out of 5
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
A
Rating: 1 out of 5
Very unhappy customer. Take extra money for fast delivery then it does not come in time said. Still not got yet. Check their community section on FB page, lots of people with same complaint. I will not order from here again and suggest no one does. Appear a cowboy operation. I am.appealing through PayPal for a refund.
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A
Rating: 3 out of 5
Good product but chronopost delivery 20 euros received 10 days after ordering
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C
Rating: 1 out of 5
A real scam I placed 2 orders 09.03.2020 ref. NHJGNA48Q tracking TYPFQP200006007 in the amount of 5898 euros and another 08.03.2020 ref 46L166XBH tracking TYPFQP2200006065 FOR AN AMOUNT OF 6198 € NO ONE KNOWS ANYTHING NOR THE PACKAGE ARRIVES NOR THE REFUND OF THE AMOUNT IT IS A SCAM AND WE SHOULD ALL UNITE TO CLAIM AND AVOID THAT THEY DO NOT SCAM ANYONE M
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C
Rating: 1 out of 5
More than a month ago I placed an order and I still haven't received it. They have written me after a month and tell me that it will take another 34 weeks. Impressive
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V
Rating: 1 out of 5
My item was shipped 8 days ago and I… My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I’m just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
A
Rating: 1 out of 5
My item was shipped 8 days ago and I... My item was shipped 8 days ago and I have not received it yet. All I can find out is that it was shipped on the 13th. Now the 21st. I see no way to contact 1001 to ask for help and no way to further track my package . I'm just out $ for the second time on the same item. Different sellers though. Just my luck. All I want are my diff gears.
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C
Rating: 1 out of 5
Very poor service, practically a scam. I placed an order last April 24 and today 27 days later I am still waiting for them to send it to me despite my constant complaints. They claim to be out of stock of two items but despite having accepted their offer of a credit note (they do not refund the money) I still have not received the rest of the products I bought and paid for.
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A
Rating: 3 out of 5
long lead times and incomplete deliveries lack of reliable information from the customer
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A
Rating: 1 out of 5
they said they had my item in stock i... they said they had my item in stock i paid them nearly £100.00, when it didn`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
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G
Rating: 3 out of 5
But who delivered it orderedou Not to the addressee Strange?
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V
Rating: 2 out of 5
they said they had my item in stock i paid them nearly �100.00 when it did`nt arrive i checked tracking only to see ""not available"" i e mailed them and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want i said i wanted my money back . they have not answered me . i have tried time and time again to contact them but no reply. dont make the same mistake as me-dont trust them to refund .
V
Rating: 2 out of 5
Relevant information required for customs clearance in Switzerland was forgotten. This extended the delivery time by weeks.
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V
Rating: 1 out of 5
they said they had my item in stock i… they said they had my item in stock i paid them nearly £100.00, when it did`nt arrive, i checked tracking, only to see ""not available"" i e mailed them, and they replied that i could have a cover note to get other item of same value. as there`s nothing else i want, i said i wanted my money back . they have not answered me . i have tried time and time again to contact them ,but no reply. dont make the same mistake as me-dont trust them to refund .
A
Rating: 1 out of 5
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
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A
Rating: 3 out of 5
Hello. Even if it's not your fault, the delivery time was really short.
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A
Rating: 1 out of 5
Hi, I have a problem with my model that I paid for but never received. I have the tracking of my order but when I go to Laposte to pick up my package they tell me that it has been lost.
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V
Rating: 1 out of 5
Item never received. Unable to contact seller to let them know that the item has been returned to them by their courier. Would not use again.
V
Rating: 1 out of 5
Terrible service. Bought my items for this store believing it to be UK based. Paid for expedited shipping as well. On the same day I ordered from 1001 I also ordered from an actual UK based company, Kentmodels.co.uk and recieved my order in two days! I even ordered decals off a Japanese based company on ebay and even these have arrived before my order from 1001! This will be my first and last purchase from 1001.
C
Rating: 1 out of 5
Lousy service. I bought an order two weeks ago and it was supposed to arrive in 8 days. I sent them 2 emails asking why it did not arrive and why on the tracking page it said it was on hold and the address was incomplete and I have not received any response from them yet.
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C
Rating: 1 out of 5
there is no way to get our order this is not normal if we had known that in a month we would not have it in any way we would have trusted them for our part we are not happy at all.
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C
Rating: 1 out of 5
I do not recommend it. My first order was dated April 24. It has not arrived. Unjustifiable. Several emails and the answers were the same. Unjustifiable. I do not understand the support or the shipping method.
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A
Rating: 3 out of 5
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
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A
Rating: 1 out of 5
I'm still waiting for my order after... I'm still waiting for my order after two weeks what's the delay
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A
Rating: 1 out of 5
ordered 4 pots of paint on 3rd of April... ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
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A
Rating: 3 out of 5
I have ordered an aerograph with an air bomb unfortunately the air bomb does not match the aerograph connection more details would be a pl
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V
Rating: 1 out of 5
ordered 4 pots of paint on 3rd of April… ordered 4 pots of paint on 3rd of April its now 18th of may have not received items paid £5.99 for post and packing could of walked to normandy to get them quicker.emailed to get refund lets see what happens not holding my breath.
V
Rating: 1 out of 5
I'm still waiting for my order after… I'm still waiting for my order after two weeks what's the delay
V
Rating: 3 out of 5
quick to process refund got a refund from this company (based in France, not the UK) due to delays on delivering a birthday present which was ordered 2 weeks in advance of the birthday. To be fair to them they were quick with refund when I complained (hence the three stars). I marked them down a couple of stars as it's still a bit misleading on their website as to where the company is based.
A
Rating: 3 out of 5
Very disappointed with delivery time
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A
Rating: 3 out of 5
Assembly instructions in English only
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A
Rating: 3 out of 5
you don't read what your customers send you, the result is that your orders don't add up and paf, three shipments at 8.70 euros and on top of that, charges that correspond to what? to ship 80 kms from Paris, I find that shipping is very expensive. with all my apologies, but I'm passing on to you the truth as I see it.
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A
Rating: 1 out of 5
Hello I can not judge as I have not received anything Cordially Katsaros nico
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A
Rating: 1 out of 5
VERY BAD Site not updated. False information on products in stock and typical response from the complaints department which has absolutely no follow-up. A CATASTROPHE I will no longer use this site and do not recommend it.
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G
Rating: 2 out of 5
Took very long But otherwise the service was Totally good !!!
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A
Rating: 1 out of 5
Very bad experience. Disobliging customer service useless and inefficient. Exorbitant shipping costs. Package ripped open upon receipt. I absolutely do not recommend this
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C
Rating: 1 out of 5
man I would like to give my opinion otherwise but after 1 month of buying it and being charged the same day I still haven't received it so I can't give my opinion otherwise.
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V
Rating: 2 out of 5
This was my first purchases with 1001and completely on line because of COVID-19. I usually like to discuss any questions I may have about the items I wish to purchase with a member of staff but glad to say that everything turned out ok. The range of items was a delight to see from just one supplier. I am now considering my next buying spree with 1001. Thanking all the team for a great effort in delivering my order within one week. Take care in these difficult times.
V
Rating: 1 out of 5
Today 15.0520 goods have not yet arrived. Ordered on 01.05.20 and status on 06.05.20 with DHL shipment announced
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