Customer reviews of 1001hobbies

I ordered the Russian Luna 1 rocket with its lunar probe. The box shows the rocket on the right and a second spacecraft on the left. But only the Luna 1 rocket on the right is in the box. The caption is very poorly written, as it implies that there are 2 spaceships in the box.

No email confirmation of shipment and order tracking if I did not go to the site no way to know where my package is improved

Ordered Tamiya wash Humbrol wash delivered

The model I ordered lacked precision, was bent and broken, and even lacked paint! Rather disappointed considering

My payment card was debited last month, I haven't received anything and I have no news of my order. Debiting cards when the order is sent, as Amazon does, would be a step forward, with or without containment.

No news of my parcel more than a week after I placed my order. This is understandable given the current situation, but on the other hand there has been no delay in debiting the money from my account.

Four things ordered three received Customer service emailed """According to our logistics team, this product was in your order"" (Whatever that may mean) Plus a 5 euro discount coupon on a subsequent order (of 20 euros or more) No apology no replacement product No response to further communication

I've been waiting for 1 month.

package not arrived

hello despite my mail for bad delivery I have no news from you.I'm annoyed because this is not the first time I order from you.I await your contact to tell you more.see you soon I hope. NAPO170

Not at all satisfied I keep getting emails asking me if I am satisfied with my first purchase on this site but I still have not received the item. It is about days late and don't use the excuse of the emergency that is affecting us as I buy quite a lot of modeling items on the internet and it is all coming to me regularly even things from California from Germany and Japan. I think I am not buying from this site anymore.

Very convenient

Being asked to review despite the fact I am STILL waiting for my items to arrive. If you are going to have a .co.uk web address you need to let buyers know the items are coming from abroad and will therefore take WEEKS to arrive. I will not be purchasing from you again.

Nothing received to date due to the Post Office's inability to provide a minimum service during the confinem

I have been waiting for the model since March 18 and it still has not arrived. The answers to the mails I send claiming it only tell me to wait a little longer when it was supposed to arrive in two or three days. I ordered it to make the confinement more pleasant and it is going to end before it arrives. If it arrives at all, because at the rate I am going

Very good service

Rather loyal to the Tamyia or Italieri brands, I let myself be tempted by the more modestly priced Ark Models. I'm rather disappointed with my first impression. The quality of the plastics is average, and the assembly guide is reduced to its strictest expression (a poor quality photocopy), written in Russian, and above all, there's no color guide... Is this a surplus from the former USSR? Hopefully, assembly will be more pleasant than this first impression.

Very bad I wanted to cancel the order because it was very late with the date they assured and they did not cancel it. They also told me that it had been shipped when the tracking they give you showed that the next day they were still preparing it. I sent it to them and they continued with the same thing. Inform

I don't know french i am very satisfied with ever aspect of the transaction no complants.

Delivery took a little while.

I ordered a pack of 6 paints plus glue etc...NONE of them correspond to the model I bought...I had understood that you were to be trusted on this...So the model is at a standstill as soon as I've started...

I'm usually very happy with my orders, but this time I'm a bit disappointed. The health situation does call into question delivery times. But paying 20€ for delivery to have my model in 3 weeks I don't think that's right. Especially since it was always noted 2448h. I have not yet received my model as I write this comment. Have a nice day!

I cannot give you satisfaction as I have not yet received the matereil.

I can not give a good rating as I still do not have the item I ordered

still not received...

Despite covid 19 parcel well received Mer

In this period of confinement I can not give an opinion since I have not received the product Cordially Stay che

Quite expensive in general... I also found the same product online for 200€ euros less (290€ on

The service was perfect despite the conditions, but the models did not live up to our expectations.

The cap of one of the paint cans exploded, obviously triggering ""pchit"" of paint. I haven't tested the can, but it seems to be OK and there were no casualties. The rest of the equipment ordered is OK... but that explains the low score. So be careful when preparing your parcels. I'll come back to you to get my supplies despite this little problem.

Hello Respect for delivery times despite the current crisis. On the other hand very disappointed by the product. Lack of description and photos on the site. Excessive price for the quality.

292 euro for a remote-controlled Beetle model that arrives without a motor, battery or remote control seems to me to be an anarchic situation that I can't stand; to find myself with a beautiful model (very expensive) that can't work unless I spend at least another 100 euros to start enjoying it, with the additional purchase of the motor, battery and remote control. Is it really honest to offer us such an opportunity??? Can you improve your ads so that we don't fall into the trap I did? I must admit that I'm looking for other service providers who are more honest in their presentation. I'd like an answer from you.

Nice models, but despite the purchase of a""kit"" not all the paints are supplied. Too bad, especially when it's a gift.

- Ordered on 08022020. No indication of item availability or delivery date when I placed my order. - Still nothing received on 26022020! No information on the status of delivery despite the delay. I conclude that I was sold an item that was not in stock (which never arrived and which is now reported as unavailable). - I call customer service to cancel my order. The person I spoke to (a nice person, it has to be said) asked me to confirm it in writing and announced that a refund would not be forthcoming for another two weeks. - I write to express my dissatisfaction, saying that I'd been sold an item that wasn't available. I'm told I'm mistaken. What is it then? - I go back to the site today and I see that the order was cancelled on 10022020 !!! Instead of 26022020 (date of my call). - And finally: I've been trying to unsubscribe from the newsletter ever since and I'm still receiving promotional emails! I don't recommend this site!

Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

Following my complaint that I had received cheaper replacement items but paid the same price as the items ordered, 1001 Maquettes sent a parcel containing the correct items at their expense. I would like to thank them for their prompt response to my last e-mail. It's a pity that this anomaly has become so serious because we didn't have a copy of the delivery note, that you have problems sending your e-mails and that you deduct the amount of the order as soon as you receive it and not the amount of the delivery when you send it.

Laatste bestelling ooit Laatste bestelling ooit, eerst krijg je een mail dat je item verzonden is, als je na 1 week vraagt waar je pakje blijft is er ineens een probleem met de leverancier, dus vraag ik wanneer mijn pakje zal toekomen en dat ze geen mail moeten sturen met track and trace als er nog niets verzonden is, het zou bij hun toekomen op het einde van de week begin volgende week, maar dan moet het nog naar mij gestuurd worden.....nog een week langer...... En dan krijg je als antwoord op een mail, je hebt toch onze policy gelezen. Klantenservice nul, beleefdheid nul. Ik ga op de hobbyclub absoluut geen reclame maken....integendeel.....

I have not received yet the last 2 models I bought .25.03.2020

Parcel ordered on March 18 still not sent to date (March 25). I know there's an exceptional situation but I've contacted them to get information about the delivery since March 20 and to date there's been no response from the logistics team. In response to the seller's answer ... March 4 is a previous order. How do you receive an order on March 4 that was placed on March 18. What does it mean? Maybe you didn't look carefully? In any case, I must not modify my comments as you advise. By way of information, I sent an e-mail on March 20 and March 23 with a reply from you each time (but without any information about the parcel). Thank you for modifi

nothing more to say