Customer reviews of 1001hobbies

Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.

Neither satisfied or dissatisfied Listing was wrong but probably not their fault. it would be nice if more retailers would pay attention to how they are listing products.

The model I got looked like a normal sized kit on the website but the actual product (which was $50 including shipping) was barely bigger than my hand.

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

Long delivery times

I felt ripped off The model I got looked like a normal sized kit on the website, but the actual product (which was $50 including shipping) was barely bigger than my hand.

I requested delivery to one of the Biscarrosse relay points. The parcel was sent to another relay point (Gastes) 20 k away from the one requested. I don't have a car and there's no public transport to this relay point. Despite several unanswered requests from both 1001 maquettes and the carrier, it was only thanks to the kindness of a neighbor who volunteered to drive me that I was able to receive my parcel.

Not serious..2nd model not complete!!!. 400€ in the bin

Bad information and arbitrary phone reception when I expressed my desire to return the product.

My original order was apparently lost in transit by Colissimo. It wasn't 1001 Hobbies' fault, of course, but it took over 2 weeks and several emails before a replacement was sent to me.

My order was supposed to be dispatched in 2 to 4 days (yes, I did read the delivery times when I placed the order...despite the question marks...). We are now at 20 days and the order is being prepared. In the end, it won't be for my son's 12th birthday, but for his 13th :) with the added bonus of a poster that should make up for the disappointment. Will the order ever arrive?...Ã

Out of 2 cans of hobbinox paint ordered, one was empty of gas.

Delivery error. The item I wanted was not available. I was reimbursed but had to insist for an explanation. I didn't get any clear information on the use of the other product I received and was told to keep (a spray but for what exactly).

bonjourje vous avez mis une note moyenne suite à un problème de teinte qui n'est peu peut-être pas votre faute.en effet j'avais commandé entre autres un noir mate de la marque humbrol bien estempillé matt33 sur le pot.mais c'était en fait un noir brillant.cordial

Items always as described. Great communication and fast shipping for a overseas company. I'm alway satisfied with this company.

Shop somewhere else, they're terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don't care about their customers. Avoid them at all costs.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Accidentally created an order tried calling no response on either USA number. Sent an email got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure sounds great. Except that I got a notification from the delivery company saying that my package is still arriving and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW their website changed the price from $20 on like 4 payment screens to $140 on the very last payment screen for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least it doesn't feel like their customer service works very hard to make things right.

Shop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Order placed on 2301 it is now 3001 and still being processed!!!! When will it be delivered? Apparently I'm not the only one!

order the 19122019 received the order on 24012020 disappointed for the delivery after 1 month more i had to phone several times very disappointed not normal to wait so long

Piece much too small to handle. Breaks easily. Result after 3 days... to the recyc

To improve the waiting time for L arrival of orders for the rest ok.

The amount of the order was debited on 2001, whereas as of today, 2801, it is still being processed with no scheduled delivery date. It's not very commercial to deduct the total amount of the order when it hasn't yet been fully processed and delivered.

Not only did you make a mistake in sending me the stickers but after I sent them to you immediately I still have not received a refund albeit a small amount and it has already been 20 days with various excuses. I will definitely not do business with you again.

Too expensive.... much too expensive In comparison with other French sites I find the motorcycle models even ref 40€ More expensive at 1001 hobbis example on the Yama

No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it's probably best sticking to eBay/Amazon.. Lol! Ok So it's my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon.. Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

My products were delivered but poorly packaged breakage and a scale error in a product and waiting for my next order still no news after having it a s

I paid 65� for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

Zero satisfaction I found an interpreter to be able to understand what was being ordered but nothing at the end after a long wait the product arrives but it is not what was requested I don't think I will place more orders

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

The advert talks about fast delivery and advisers at your service... Ordered on the 10th, received on the 24th, is this a fast delivery? Called N""conseillers"" to ask for a quote (compressor material etc...) I was told to send an email. Email sent on the 13th, no reply to date. Is this advice? Advertising is good... doing what the ad promises is better

I feel kinda ripped off I paid 65€ for express shipping from france to switzerland and still waited 20 days for my package to arrive. Even though all items were listed as available. Prices are with tax included but they shouldnt if the customer is outside of France. (In the End i paid around 413$ for the same item i could have gotten from Ebay for 320$ with faster shipping and less trouble. Thats why i rate it Poor for anyone who lives outside France. But what i also have to say that the items arrived in perfect condition and everything was okay. Customer service was also really nice and helpful. But still....

I received the email 2 days AFTER I had... I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not have had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.

I received the email 2 days AFTER I had… I received the email 2 days AFTER I had posted my review on not getting my refund. I realize mistakes are made HOWEVER I still find this unprofessional because I should not had to wait this long for something I paid for a long time ago or get my refund. I do appreciate you saying that I'll get my refund which I hope and pray that I'll still get soon hopefully.

I had ordered the 27 12 2019 a model we are the 22 01 2020 still no model in sight on the site they say 9 working days already 18 days and no plane in sight and yet I live in Brussels and not e

Order processing - very long. Why do you sell things that you don`t have ?

Ordered with express delivery. After waiting for the parcels arrival for more than three days I amailed to be told it was sent standard. Although I have been reimbursed the difference.