Customer reviews of 1001hobbies

The company 1001 MAQUETTES does not communicate. I sent 2 emails to this company on 101219 and 131219 to ""contact 1001 maquettes"" and ""contact 1001 hobbies"". Today on 01012020, 3 weeks later, I have received no reply to my complaint, which was as follows (order no. 181900) The lids of paint pots no. SM 378 and MATT 9 cannot be lifted. I used a screwdriver to lift the lids little by little over the whole surface of the round but the lids won't lift. The whole surface of the lids is now damaged. What should I do? If not, can you send me back these 2 pots of paint (REVE00378 dark grey satin and REVE00109 anthracite grey matt) and before sending, can you check that the lids lift up without any problem? According to the TRUSTPILOT reviews, the company seems honest and serious, but be careful with the HELLER paint pots, some of which are defective. They must be trying to resell defective HELLER paint cans, or maybe it's counterfeit? because not answering 2 e-mails and hiding is a p

Delay too long parcel expected december 28 arrived expected d 2

On my second order, I waited a long time without it being indicated on the site that 2 models I had chosen were not in stock.

I will never shop here again. I got the broken glue and all the paint cans stained with glue. I sent them an email explaining that we had cleaned the paint cans but the glue was broken and to send us a new one. They replied that I should send them the status of the order and see you later Lucas. I have emailed them twice and have not heard back. I have also called them by phone but they don't answer in Spanish and there is never anyone on the chat page. If you pay for a product in advance, the least they can do is to take care of it if something arrives in the wrong place.

I have an order that has been in transit since 03122019. To date I have not received it. In the tracking of the package it says that there is an incident. I talk to an operator and she tells me that she will open an information report. They do not give me any solutions and it is difficult to understand the id.

Great difficulty in meeting delivery deadlines

First purchase great value and speedy delivery. Highly recommended.

²todavia ho receipt the package.....

Were stalled for over 3 weeksthen it was said the package has disappearedon the phone the employee promised us she would take care of it immediately and would call back but she never did! But miracles happen again and again especially at Christmas time today on December 27, 2019! the package arrived! Nevertheless never again!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

The product itself is flawless and the delivery (time) was great. But it can't be that a puzzle is delivered in such an oversized package! About environmentally friendly etc. This made us very angry!

Robery... Ok, they have an amazing selection of paints and other things. But the shipping was $15! I added some other stuff to the cart, and then looked at the total cost. The shipping FREAKING WENT UP TO 22$. THIS IS FREAKING ROBBERY. There should be a deal where if you spend over $30 the shipping goes down. My subtotal was $40, but the with shipping it was $62. I was so mad that I didn't even purchase my items, and I still won't until I get a reasonable answer on why the shipping is so expensive.

ORDER ADVERTISED AT 30€ AND INVOICED AT 125€ .DUVOL MANIFESTE. ONE H

Delay too long and packaging perfectibl

I bought a gift on November 27, 2019. It is now December 25 and I still haven't heard anything about it. The only response from 1001maquetas is that they do not know where the package is and that they will tell me something. I have been left without Christmas gift

I ordered a model on December 6 for a Christmas present. Today is the 25th and it has never arrived at the worldwide relay point. I contacted 1001 maquettes and even though the people were very nice, no one was able to tell me where my package was. The Mondial Relay point has been closed for 1 month and I'm still waiting for an answer.

sorry for this counter-opinion, but the advertised prices are more than excessive! I found the P38 model by tamiya in the shops at 6900 euro, offered here at 13900...., so it's not at all competitive.

order made on 1112 and it's now 2512 and still nothing in point relay change the deliveryman quickly because it was a christmas present and now it's useless to have it 3 weeks after the order and don't talk to me about strikes I don't think parcels arrive by train.

Fast and good service quality construction box mediocre

Well, the truth at the product level I still do not know if it is good or bad since I made the purchase on December 2nd and on the 24th I am still waiting for it.

Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Really disappointed Really disappointed, ordered on 14th December, told delivery date was 23rd, but still not arrived. We will have one disappointed child in the morning:(

Ordered on December 8 for Christmas. With several items, including 1 that was supposed to be available within 3 to 5 days, the order left very late and will not be delivered for Christmas! Result: 0 gift for my son at the foot of the stairs.

Great servicecommunication and super quick shipping to the United States

Super happy with both the service and the product! Thank you so much!

Satisfied with what? What package? 2 weeks I'm waiting and on top of that you charge 7.99 euros for delivery!!!

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you're going to say"" product delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better handle on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products, as the inevitably negative feedback will damage your image. What's the point? Very cordial

First of all, I'd like to make it clear that this comment is not a gratuitous slap in the face. Moreover I put a not""moyenne"". Order placed on 281119 parcel picked up its day of arrival is 211219. I already know what you will re"" product in delays long"" ""you chose mondial relay it takes more temp"" etc... So yes, but the long""" delivery time was 7 to 9 working days. If you count 5 working days per week, that's two weeks at the most. However, the parcel was delivered to Mondial Relay on 1612. We're well beyond that. Honestly, you do a decent job, the parcels are well packed, the rates are decent, and there's always someone on the end of the phone if you have a problem. But if you don't get a better grip on your supply chain for certain products, you're going to have to do something about it. Almost 1 month for delivery is a long time. Understand that other, more reliable and faster circuits exist, even if they are a little more expensive. If you can't keep up, you might as well stop offering these products: the inevitably negative feedback hurts your image, so what's the point? Very cordial

Still not delivered!!!

I made 2 orders the first of December 10 still in preparation I doubt to have it before Christmas the second delivered about 4 days later

Delivery time not respected in spite of the choice of the delivery in 48h already one week of waiting very disappointed for a first and large order The product ordered was tou

Good condition but delivery time very l

I'm still fighting for a refund for a package that wasn't delivered. Staff have been inconsistent with their ""solutions"". I have had to chase this all the way, nobody has ever bothered to update me without me chasing them. Their ""live"" chat which is supposed to be available Monday to Friday in business hours is normally unavailable Can not recommend them Now I've received an entirely useless reply that I can't have my refund until they've finished their investigation. Hermes tracking for the past 18 days has remained static as order received - it's obvious that the goods are missing - but I don't get my money back to buy replacement Christmas gifts - terrible service Adding insult to injury I've had an email asking me to review the items I've never received

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Rampzalig! Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Al een bestelling gedaan eind november. Deze zou binnen 5 werkdagen geleverd worden. Vorige week dan gebeld na heel veel keren te moeten bellen ben ik dan toch eindelijk binnen geraakt. Zeggen ze dat mijn bestelling deze week tussen maandag en woensdag met de post geleverd wordt. De post is zojuist geweest en nog steeds zat het pakket er niet bij ook al heeft een Engelstalige man me verzekerd dat woensdag de bestelling er zeker zou zijn. Ik heb vandaag al meerdere malen proberen te bellen maar er neemt nooit iemand op! Deze leverancier is niet betrouwbaar! Jammer dat ik al betaald heb. Ik hoop alsnog voor vrijdag mijn pakket te hebben!

Na enige vertraging vanwege stakingen bij de Franse post mijn bestelling toch snel gearriveerd en het ziet er piekfijn uit.

A real catastrophe. 1 finger away from legal proceedings. Bon courag

Purchase made on December 3rd and today the 17th still not received!!!!

Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.