Customer reviews of 1001hobbies

Paid by colissimo... delivered 10 days later and not to the right address so still not my co

I did not receive the promised poster because of the wait.

I was wrongly annoyed when I didn't receive my order for an airplane model that was in stock. I have just received the model and am very pleased with it. However, the delivery was slow, probably because the package had to be delivered to Belgium. I will order again without hesitation in case of need. Best regards

Unhelpful response I'm into week 2 of chasing this company for a refund for items which have been lost in shipping. The items are Christmas presents which I need to have in 2 days time to give to people. Very unhelpful service - just tell me I have to wait for the investigation with Hermes which 10 days in has produced a zero result. I would NOT recommend ordering from them.

Slightly long delivery times

items not deliveredcould not be contacted by phone

Fifteen days to have two models in stock plus 4 to 6 days for delivery. As a result, my son may not get a Christmas present. I should have gone to a real retailer.

STAY AWAY FROM THIS SITE!!! I purchased an item from them on 1011 that was marked ""shipping in 12-14 business days"". After 3 weeks I contact them via chat and it is explained to me that they had problems with their supplier. The same excuse was repeated every time I tried to contact them again to find out where my order stood. Icing on the cake since a few days they have not even responded to emails anymore.

in one of the boxes there has certainly been a mix up the riders are moulded in blue plastic and the horses in light brown the result is that the riders do not fit well on the horses and one horse is bent.

Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

Disappointed with customer service I placed an order on 22 November (for an item that ""usually ships 3-5 days""). Order did not ship until 9 December. Next, I specifically requested and paid for expedited shipping, but item was shipped economy (2 weeks delivery time and no tracking). As a result, it is unlikely my item will not arrive in time for to be a Christmas gift as intended (more than a month after ordering). Customer service offered to refund the difference between economy and expedited shipping, but this won't help the package get here in time. BEWARE of poor quality and slow customer service.

Error in order the expenses of return are with our load dommag

The packaging was substandard

My first order came earlier than expected!! Thank you!

Good quality product, price way above market... Delivery dates not respected

So far very bad the currier company is unable to delivery to pack . Absolutely you need to find another provider for Portugal . Hope they can find a way to delivery It or very soon I will ask the money back . Black Friday or Xmas not an excuse for so bad service among other things it impossible to contact them by phone or email . BIG Zero as service .

impossible to obtain the exact list of paints required for a model. It would be simpler to propose them when ordering the model - your system is too complete.

my order was well received with speed but the only drawback was a pile of dust on the packaging boxes I had the impression that it came out of an attic

The item sent was not as described, so of no use to me I then had to pay ��6 to return it for a refund Not

I ordered a piece on NOVEMBER 18 at a cost of 29.90 and as charges I PAID 15euro to have it in 3-5 business days to have it right away and STILL TODAY DECEMBER 6 I HAVE NOTHING ARRIVED. I hope it gets to me but NEVER AGAIN will I buy from this site. NEVER AGAIN. Their excuse saying long wait for the part but the cost of fast shipping they took it right away. Not recommended.

Heb easy model besteld binnen 24... Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen

Heb easy model besteld binnen 24… Heb easy model besteld binnen 24 verzonden echter naar verkeerd adres cq woonplaats en willen het naar geen meter oplossen leggen het probleem bij mij dat ik een fout heb gemaakt maar de fout zit echter bij hun ik zal dit snert bedrijf ook bij helemaal niemand aan bevelen

After almost 20 days since they say they sent it there is still no news of the order they say they are investigating what has happened but the one who is left without order and without the amount is me now they will say that I have chosen slow shipping and that they have no news about this and that I have not communicated anything next time I will publish all the emails sent asking about the order and the dates.

A choice of products that met my expectations, but the site is more expensive than others for the same products.

I haven't ordered enough to judge the quality, although Tamya no longer has any proof to give. But as far as the shop is concerned, I'm still waiting for an answer to a question I asked two months ago12. And in terms of speed .... package ordered Friday evening It's Tuesday and I still don't have an order tracking system. If you're looking for

Site too slow, difficult to place an order

Good quality and very easy shopping experience! Items are as advertised on website and you receive emails promptly to let you know where your parcels are. Would use again :)

An order placed on November 3rd says according to their website that it will be shipped on the 15th of that month on the 28th I still don't know anything about the shipment since the distributor in Madrid has not arrived in 13 days of travel from France to Spain today it has to be bringing a lame donkey at least I will continue to wait but little hope that this appears. As Gandalf would say ¡¡¡¡ flee foolishly

Delivery late and packaging damaged but product conforms.

Problems on the website. No list of delivery points but an error message. No possibility to cancel an out-of-stock product line because of a computer error message. You get the feeling that the site isn't finished or badly tested. On the other hand, after a phone call, the responsiveness was very good. I got the products on time

website with https not enabled does not encrypt your credentials

Time between order and shipment 25 days. 3 calls and no apologies and no loyalty details.

Order shipped late and delivery is also taking ages The package has already been shipped 8 days late and now I am also waiting an additional 7 days before it is delivered and I still have not received the package This is very frustrating

Free shipping if order over £59 ..... Free shipping if order over £59 ...... only if it's small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.

I strongly advise against this sales site. Order made on Nov. 5th with PayPal payment. Product advertised for shipment in 3 working days! Phone call on Nov. 9th. ..... Still no shipment? Problem cited Product not available at other point of sale!!!?. Refund request on Nov. 12 by telephone. Refund promised on Nov. 13 (only on Wednesdays?)...Still nothing on the following Wednesday, Nov. 20! (Phone call.....and chat on the site.......Problem invoked "computer") Defending himself that he had warned me by e-mail.....(With a computer problem ??????????). Opening of a dispute with PayPal......Promise of reimbursement on the morning of Nov. 21st...........Reimbursement made at the end of the afternoon........... Product bought on another site (cheaper!) Comma

puzzle 13200 pieces. BOX ARRIVED VERY DAMAGED. Awaiting reply

Free shipping if order over �59 ...... only if it�s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.

Free shipping if order over £59 ..... Free shipping if order over £59 ...... only if it’s small....nothing on the wed site to say that if big you have to pay ........no help on the customer service.

Bad delivery service if I do not receive the order in 3 days I cancel the order since I ordered it on November 21 and on the 25th they do not even know where it is, it is clear that this is the last order I place with them.

Actually the order went fine the delivery however did far too long almost 4 weeks after the package was delivered Should mi really be within two weeks