English 
C
Rating: 3 out of 5
too long delivery time too long waiting time
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 281 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
package not arrived returned to sender do not understand
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C
Rating: 3 out of 5
It seems to me that everything I ordered is fine and arrived without problems. What I found is that it took a long time in my case was with postage paid and it took a long week today it seems a long time but otherwise everything OK improving this would have another star.
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A
Rating: 1 out of 5
Too long, bad layout. I don't recommend it.
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A
Rating: 1 out of 5
Too long in delivery
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V
Rating: 2 out of 5
Hello dear 1001 modellbau team, I visited your website because I would like to buy various model ships. your selection is large but the structure of your pages is a disaster for model builders who are looking specifically. Neither a classification of the different categories nor a possibility to click on a scale are available.Especially scale information is one of the most important criteria for model builders.After ten pages where the models were shown wildly mixed up I gave up the search frustrated and had no interest to call up the remaining fifty pages.Something like that is annoying and time-consuming.This should only be an incentive how to do it better.Wish the 1001 Modellbau team continued success and a nice day. With kind regards Heribert Thieltges
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A
Rating: 1 out of 5
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
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Response from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
A
Rating: 1 out of 5
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidentally says it's not available a couple of minutes after I sent a complaint
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Response from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered: ""Because this e-mail goes in our spams. Fortunatly we checked them. You could still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been cancelled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
V
Rating: 1 out of 5
Model not in stock. I ordered a model that said they had two available and it turned out not to be in stock. After ten days I am requesting a return. We will see if that happens. I believe they fool you into believing they have product in stock.
Response from 1001hobbies
Hello Mr. Peterson, Available doesn't mean in stock. In stock mean in stock. I would advise you to read our sales condition that you have accepted. If you buy product with a delay ""X to X open days before expedition"" It means there is a delay before we ship the product. By return, do you mean cancelling the order? Sincerely,
V
Rating: 1 out of 5
Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint
Response from 1001hobbies
Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,
V
Rating: 1 out of 5
Received product w/i 10 calendar days in great condition.
V
Rating: 2 out of 5
07/09/2019 order placedafter two weeks I didn't receive the order of course i live in the uk. I do not recommend
V
Rating: 3 out of 5
Great service and communication. Fast shipping to the US.
A
Rating: 1 out of 5
07/09/2019 order placed,after two weeks... 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
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Response from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
V
Rating: 1 out of 5
07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend
Response from 1001hobbies
Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,
V
Rating: 1 out of 5
not good My order 14 days wait .
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A
Rating: 1 out of 5
I ordered a model bf 109 miniature mounted according to the description that you put (no need for materials or glue paint ...) I received a model to mount! Great
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A
Rating: 1 out of 5
The assembly instructions are a very poor translation. The diagrams are illegible! On the other hand, delivery was made on time.
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A
Rating: 1 out of 5
Despite receiving an email indicating that the order had been prepared it has been seven days since the order was placed but I have no data to access the tracking of the shipment.
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A
Rating: 1 out of 5
I still haven't received my parcel and no solution has been proposed by the seller.
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A
Rating: 3 out of 5
Hello not enough pictures representing some products it is therefore difficult to get an idea before a purchase!!! Too bad because you lose sales
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A
Rating: 3 out of 5
Not too satisfied because I received an order that was not mine, otherwise in the room ç
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A
Rating: 1 out of 5
Arrived late! Missed a piece of rear wing. DÃ
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C
Rating: 1 out of 5
Very bad! I bought a model of a Japanese sports car and a Lamborghini model with a delivery date between September 4 and 6. I have not yet received the package which is for my son and apparently the gift has been returned back to the store in France. Five days ago I sent an email to ask for clarification but have had no reply. So despite having paid for the product I still haven't received it and what's worse I don't even know if I will receive it back.
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A
Rating: 1 out of 5
I was very disappointed with this website. The ordering service leaves a lot to be desired. I want to buy an airplane model and the site does nothing. The parcel service is poorly done. They don't listen. They'd rather censor the review I leave 5 times than let a negative review come out. In short, it's like getting gambled on, but you're not the only one!
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A
Rating: 3 out of 5
Correct order but very slow delivery via Mondial Relay - over a week
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G
Rating: 1 out of 5
Very dissatisfied Is now already 14 days that I am waiting for my package According to tracking system it has been sitting somewhere in the warehouses of mondial relay for 6 working days now How long can it take If I want to appeal to 1001 I can only be helped in English How long can it take to send a package from the Netherlands to Belgium My only and last order?????????
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C
Rating: 1 out of 5
A month ago I'm waiting for a package and nothing they tell me they will talk to the delivery company and let me know and here I am still waiting for the package or for the explanation ref:1723
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C
Rating: 1 out of 5
Two order misplacements, one still unsolved, is too many.
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A
Rating: 1 out of 5
Nice quality, I just regret that the glue and paints are not included with the makeup.
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A
Rating: 3 out of 5
small problem with the protective cardboard but no damage to voi
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A
Rating: 1 out of 5
Order never collected
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A
Rating: 3 out of 5
kind and helpful but too many errors in shipping orders and customer service not in language.
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A
Rating: 3 out of 5
Not very reassuring not to say that it is settled and that the shipment is in neck
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V
Rating: 1 out of 5
Great communication with the seller fast shipping to Poland highly recommended. Michal.
A
Rating: 3 out of 5
delayed delivery. I still don't know what's going to happen when and in what state.
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A
Rating: 3 out of 5
just average and why? I received a disastrous Bugatti 100P model, the resin was studded with holes due to bubbles and the same resin repelled the paint due to a lack of homogeneity.Czechoslovakian know-how for 72 euros doesn't make you want to go back to the drawing board.......... As for your service
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G
Rating: 1 out of 5
Very long delivery time and I was supposed to get a poster that was not included
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V
Rating: 1 out of 5
Ordered two sets of 1/48 Corsair decals… Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don’t expect timely completion of your orders or the correct item to arrive
Response from 1001hobbies
Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at [email protected] Best regards
C
Rating: 1 out of 5
An excellent website but an in-stock order I placed almost a month ago still hasn't arrived and I don't even know if it has.
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