Customer reviews of 1001hobbies

All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

Wide choice of models and accessories, but prices too high compared with other sites, so only use them to order products you can't find elsewhere.

Order placed on 240719 Package arrived damaged and late (arrive on 010819) although I had taken Colissimo to have it no later than July 30 for a birthday.

Delivery time far too long: 8 days after order.

Delivery problem: 20 days after order and payment! Item returned to 1001 maquette without having passed through my home. No commercial action to solve the problem as soon as possible: 1001 maquette kindly waits for the article to come back to them before sending it back to me via another delivery source. In the meantime, days go by and I still haven't received anything (even though it's been paid for, I remind you). It would have been enough to send me another item identical to the first one and solve the problem on their side with the first delivery company, but I guess 1001 maquette doesn't care about satisfying the best (and therefore also the fastest) s

Delivery time too long

3 weeks ago I placed an order. 10 days ago the package was retained at the post office for incomplete address and they do not know how to give me a solution.

The order arrived in good time. The Humbrol HU76 paint can was probably a bit old as a 5mm crust of dry paint covered the paint on the can. A pity, but it only concerns this brand.

Sending photo-cuts and a bottle in a simple bubble bag, you can imagine what happens next. Plus a Colissimo shipment that took the wrong route. Summary: - order on 14072019 - parcel sent on 18072019 - parcel picked up on 19072019 - in my letterbox on 23072019 - photo-cutting in poor condition - no compensation. 2 orders to date from 1001 Maquettes 2 déc

My disastrous experience began on July 3, 2019 almost a month ago from this review. I placed a 70€ order with the free shipping offered for purchases over xx € on the website. After having exceeded the deadline that was given in the tracking of the order I contacted them and they told me that if after three weeks I had not received it I should contact them again. According to what they told me on the web they warned me that this could be the maximum shipping time (I didn't see any warning at the time but I don't rule out that this is the case). After three weeks I contacted them again and they said they would investigate the problem. That was the last I heard from them. I have been trying for 5 days to get an explanation from them but they do not answer my emails. I guess now I will have to file a complaint with the consumer office. I strongly advise against buying from this store. UPDATE 190819: after acknowledging to me last August 7 that the carrier pediel I ask them to refund the amount paid. They answer me that until the carrier does not return the package they can not return the money (I do not know how they are going to return it if it is lost). A month and a half after the order I still haven't seen the package or my money. UPDATE 070919: and it's been more than two months and I still haven't heard anything. I have already filed a complaint with the European consumer office.

Excellent selection and price great service what more do you want. Spot on.

Small package containing three small pots of paint, barely taped and therefore half stale. Frankly lousy

A delivery that didn't take place on the day indicated, despite several announcements confirming delivery by Saturday at the latest.

Delivery takes too long

Hello Very disappointed with the date of receipt of the package. To pay 7.99 euros to have it after 5 days. I find that a bit steep. Other free parcels arrive in 48h Cordiale

Very disappointing Delivery times too long And in the end I receive a box in with half a manual in English or Japanese The other half non-existent Then a plane where parts are missing And the Pompon when we call they answer @faites an email that we transmit to our supplier " I do not know if they have transmitted but after 1 week no response In short they sell items they do not have and worse they do not know and do not know how to advise A

On several occasions we have requested information and it is provided late and incompletely.

what I ordered arrived when I expected in good order

No problems good service. Good English.

Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

Awful phone system. Extremely slow delivery 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

I will never order from you again.68 e was stolen from my wallet.

I sent an item worth 21509 plus shipping costs back to the DHL proof of posting and to the return address I was given. Sent back on 27.05.2019. Today is July 21 and I have not received my money back. Never again. Corrupt actions abroad poor communication at the expense of the customer!!! Over 200 euros is a lot of money I have to work for!

Really expensive for what its my dad was disappointed because its other model another site its better compare to yours

Products conform to the order mastodontic delivery time despite the outlay for fast delivery that in addition to being slow is very expensive

Two times in a row Two times in a row, they sent the wrong item

Two times in a row Two times in a row, they sent the wrong item

Two times in a row they sent the wrong item

A very mediocre service they sell and charge references that appear in stock and then it is not true.The transport company disappeared ..... a very bad experience after paying in advance...... do not deliver all products paid and can take up to a month and a half in delivery. This is my first purchase and I am disappointedI am very hesitant to continue as a customer.

Hello Processing times are too long. Sincerely

I was surprised by the 12-day delivery time mentioned on the article but not really highlighted... You should also review your notification system: I received no less than 25 emails notifying me of each micro-step in the order and delivery process.

Hi I recently made a purchase of a Titanic model to give as a gift to my son I was really disappointed to the point that I threw the box in the garage and am looking on the net for more item. hello

Very good model, only one drawback. It would have been nice to have a detailed document on the tools needed and the useful colors for each of the models. This would have saved me time, as I have to find the necessary colors, which is currently blocking me.

The package arrived in good order

Very bad experience on May 1st I ordered a model that never arrived nobody contacted me and nobody solved anything. Today July 13 I still have not received the refund. Always after them. I am very disappointed