1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
No joints at the hands, cracks in the right arm at the joint, the head has no joint either. Does it look like a counterfeit??? I am waiting for a response from customer service.
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Frédéric M.
Rating: 2 out of 5
following a purchase from 05/10/2025
Two aspects in the experience, the purchase on the site was very smooth, the delivery times and the customer service contact were deplorable. 7 weeks for delivery of an item supposedly in stock with a delivery time of 7 days and only one contact after 6 weeks on my follow-up, very anachronistic in today's e-commerce world. After that, the product is totally in line with expectations, that's already something.
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Olivier J.
Rating: 1 out of 5
following a purchase from 01/12/2025
Terrible
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Eric D.
Rating: 2 out of 5
following a purchase from 25/11/2025
Hello. For these simple pots of paint, the shipping time was very long, I am not used to such delays from 1001Hobbies.
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Ash C.
Rating: 1 out of 5
following a purchase from 11/12/2025
Package not shipped on time, customer service unreachable, no order tracking
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Laurence G.
Rating: 1 out of 5
following a purchase from 28/08/2025
Item ordered at the beginning of August for a birthday and received at the end of December...
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Yves C.
Rating: 1 out of 5
following a purchase from 21/11/2025
When I placed my order, I requested cancellation on the same day. And this several times afterwards with each message notifying me of its preparation. Unfortunately, no effect. I will not pick up the package and hope to be refunded as soon as possible. Thank you
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Camille R.
Rating: 2 out of 5
following a purchase from 20/10/2025
The received product was defective and I have been waiting since November 27 for a response from customer service.
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Chiara F.
Rating: 2 out of 5
following a purchase from 17/11/2025
The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.
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Bernd J.
Rating: 2 out of 5
following a purchase from 24/10/2025
Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John
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Sebastiaan P.
Rating: 2 out of 5
following a purchase from 19/06/2025
Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.
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Kerstin H.
Rating: 1 out of 5
following a purchase from 19/09/2025
Despite multiple reminders, I have not received my money for my return to this day. Not good customer service.
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Elina B.
Rating: 1 out of 5
following a purchase from 09/10/2025
No customer service that helps when you complain. I ordered something at the beginning of October and it arrived at the end of November, although only two weeks of shipping were promised. I will not order here again.
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Timothy S.
Rating: 1 out of 5
following a purchase from 18/11/2025
Wrong box was delivered
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Marcus S.
Rating: 2 out of 5
following a purchase from 16/11/2025
Delivery address no longer existed!, and 1001hobbies is/was unreachable by email and phone not! French emails about shipping are incorrect Well everything solved by DPD and package received later
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Giovanni C.
Rating: 1 out of 5
following a purchase from 12/11/2025
Funko pops arrived damaged and impossible to communicate with the service
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Antonio Z.
Rating: 1 out of 5
following a purchase from 25/08/2025
the stuff arrived after three months
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Fabio I.
Rating: 1 out of 5
following a purchase from 16/10/2025
The site stated shipping in 3/4 days...... it arrived after more than a month.
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Anton Giulio T.
Rating: 1 out of 5
following a purchase from 20/10/2025
Too long times and wrong shipping address
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Ferry V.
Rating: 3 out of 5
following a purchase from 30/09/2025
After the order, it remained quiet which raised some suspicion for me, but after a while they were honest and admitted that they had lost the order. We are all human and mistakes can happen. In the end, the construction kit was delivered in perfect condition all the way from France. I would order a construction kit from them again, no problem.
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Francisco E.
Rating: 1 out of 5
following a purchase from 20/10/2025
AFTER ALMOST A MONTH THEY STILL HAVEN'T DELIVERED THE ORDER, THEY DON'T RESPOND TO THE COMPLAINTS AND THEY DON'T REFUND MY MONEY.
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Markus S.
Rating: 2 out of 5
following a purchase from 21/08/2025
The order was delivered two months after the order was received, and in response to my inquiry, I was only answered two weeks later.
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Ermanno M.
Rating: 1 out of 5
following a purchase from 28/10/2025
I made a wrong purchase but you do not refund the money, only a voucher to buy something from you again. This is absurd. Since I communicated it just a few minutes after sending my credit card details. You could have honestly and correctly canceled the payment without even shipping the item.
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Corine C.
Rating: 1 out of 5
following a purchase from 29/05/2025
I had to wait more than 3 months for my paid order to be delivered and received neither an apology email nor compensation, I find that very sad.
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Karim J.
Rating: 1 out of 5
following a purchase from 15/03/2025
Scammers. Ordered in March, in November I am still missing part of it. Called and emailed multiple times, little to no response. Until I finally get feedback: they created a discount code. As if I would ever want to order anything from these scammers again. NEVER, NEVER AGAIN. BE WARNED! A discount code... Unbelievable. I requested my money back, but of course no response yet. So, theft... NEVER ORDER HERE!!!!
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Rob D.
Rating: 1 out of 5
following a purchase from 28/10/2025
My order is not complete and there is no response to my email about this.
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Christian D.
Rating: 3 out of 5
following a purchase from 24/10/2025
When I placed my order, there were supposed to be explanations in French, and they are not there.
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Lutz K.
Rating: 1 out of 5
following a purchase from 12/07/2025
I bought a combustion engine from 1001 hobbies and found that it does not fit in my car. After returning the engine, unfortunately, after multiple requests, I only received a credit note and not my money back.
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Hector Humberto R.
Rating: 3 out of 5
following a purchase from 26/10/2025
Excellent
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Jeremy J.
Rating: 1 out of 5
following a purchase from 28/07/2025
Order placed on July 10, 2025, last figurine received on October 30! 112 days later!! Lack of professionalism, no communication without follow-ups, no commercial gesture, nothing. Don't hesitate to pay a few euros more with the competition, it will save you an incredible amount of time...
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Louis G.
Rating: 1 out of 5
following a purchase from 17/05/2025
Order placed in May 2025, one of the products being on backorder for months, I requested twice, unsuccessfully, to cancel the order and get a refund without fees (and yes because beyond 14 days they impose a management fee of 25% of the total order, which in my opinion is a violation of Article L216-2 of the Consumer Code that allows the consumer to withdraw without fees if the order has not been fulfilled beyond a period of 30 days). Order received in November 2025, order not compliant, two products are missing and the product that was on backorder is not compliant. In short, a big scam and deplorable customer service.
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Davide B.
Rating: 1 out of 5
following a purchase from 24/10/2025
Everything is very good
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Alberto A.
Rating: 1 out of 5
following a purchase from 25/10/2025
Package arrived damaged. Delivery location not respected. I had to go to the local shipping company's office to pick it up.
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Alberto C.
Rating: 1 out of 5
following a purchase from 08/10/2025
A huge delay
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Dave N.
Rating: 1 out of 5
following a purchase from 30/09/2025
I sent them an email and they didn't respond, what is that? I canceled my item and they still send it, crazy.
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Paola B.
Rating: 3 out of 5
following a purchase from 10/10/2025
For the second time, incorrect package destination with impossibility or difficulty in retrieving them.
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Willem P.
Rating: 2 out of 5
following a purchase from 11/10/2025
It took a long time before the items were available. Uncertainty about who took over the shipping from Chronopost in the Netherlands and where the package was ultimately delivered. Annoying that 1001 hobbies was not reachable by phone. After the message that the package was delivered, it took another 4 days before I could pick it up.
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Rui L.
Rating: 1 out of 5
following a purchase from 17/10/2025
I bought a cmk A-1H detail set and received some 1/72 figures from cmk! I complained and didn't receive any contact! I will never shop on this site again!
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Thierry B.
Rating: 2 out of 5
following a purchase from 20/10/2025
1 week of delay is really too long
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Alfredo P.
Rating: 3 out of 5
following a purchase from 15/10/2025
arrival in a short time not at home but in storage
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