Customer reviews of 1001hobbies

Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.

Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.

The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

Out of an order of 8 items, one arrived wrong (possibly due to a mistake by the warehouse worker in reading the code). Now I find myself with one item not requested and one to be requested again. As a start it is not very promising.

The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

the parcel was not delivered as announced. it is paid for and lost in limbo...1001 MAQUETTES must do much better.

A little over because a small box not in stock so a little wait sinom correct answer fast

Good evening My previous reply to your satisfaction survey not having been followed up by you, I am contacting you again and repeat: I am very dissatisfied with the""Space Shuttle"" which was received with a broken fin that seems to have already been used and whose assembly was difficult due to imprecise adjustments. In short: very low end. I would prefer to have this item returned with a refund or credit note. I would like to add that I have already ordered many excellent quality models of spacecraft, either assembled or to be assembled, from your site, and that this incident (which will certainly be well resolved) in no way detracts from my confidence in you. Thank you very much for an arrangement and very cord

I got a LRP DEEP BLUE 330 HYDRO 24 GHZ did 100 m and it doesn't work anymore. Fernando

Order placed on June 9th a month ago, they have sent me two messages saying that one of the products had to arrive from their supplier, so far nothing at all. I sent a message through their website asking them to cancel the missing product and send the one they did have.....pues nothing from

The whole purchase itself has been correct but 10€ shipping costs for a time of between 7-10 working days seems excessive both financially and in waiting times. If the shipping is free I think those times are acceptable but since you pay 10 € should be given a better service.

Good selection of products good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!

delivery time a bit long and few relays available around me dommag

Goods too expensive Shipping much too high

As much as I had nothing to say about my first order, for my second order I received a faulty product that I reported over a week ago... and still no response from the after-sales service. Update from 18072019 : I'm lowering the rating by one star because I followed their instructions given in response to this message and 10 days later... still nothing. Update from 03082019: More than 5 weeks after my complaint I no longer expect anything from you. Maybe I'll go back to the competition for my next orders. UPDATE from 05082019: And have you checked that my messages aren't going to spam? UPDATE from 15082019 : I tried from another e-mail address on August 8. Since I've had no reply from you, I assume that you're the one who's been trying to contact me.

Very good service regarding the order itself small problem with delivery with Mondial relay and shipping costs a little high in my opinion.

Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.

Good range of models. Quick delivery and good updates on order progress. Only problem new product emails come with dollar sign as prices not pounds uk.

THE COLORS SHIPPED TO US ARRIVED DEFINITELY LATE BY MAIL . WE HAD DIFFICULTY FINDING THE PACKAGE BECAUSE THE LETTER CARRIER AFTER LEAVING A SATURDAY MORNING NOTICE IN THE MAILBOX GAVE 10 DAYS TO PICK UP THE PACKAGE. PURTTROPPO PERO 'IN THOSE 10 DAYS I WAS PERSONALLY ABSENT AND I ADOVUTO MAKE PROXY TO MY BROTHER WHO CONFIRMED THAT THE POST OFFICES OF PIETRASANTALU COULD NOT FIND ANYTHING ... SO HE WENT TO THE POST OFFICES OF MARINA DI PIETRASANTA AND AFTER AN ODYSSEY SIONO MANAGED TO FIND THE PACKAGE. SO THE NEGATIVE SCORE LIES IN THE SHIPMENT DEFINITELY TOO SLOW AND CLEARLY IN THE ITALIAN POST OFFICE TO BE DISCOURAGED. IF I KNEW THE SHIPPING TIMES SO LONG AND THE ENORMOUS DIFFICULTIES OF DELIVERY I WOULD NEVER HAVE ORDERED THE PRODUCTS. CORDIALLY R. ARRIGHINI

Discounts displayed in red on the product photo, a bogus tax on the invoice added to the price and delivery, and roll on, little speedsters!

Despite availability of quite high postage costs and a promise of 4-7 days delivery time, the goods only arrived after 22 days! Tracking was not possible despite the tracking number. When asked, they said that the selected shipping method takes a long time by default. Why don't they just write that it takes 4-30 days? The customer is deliberately being taken for a ride... If you need your item promptly: buy elsewhere. ""Answer from 1001 modellbau Hello, you have initially selected a product that is available but not in stock. Available shipment in 6-8 days corresponds to the delivery from our supplier to our warehouse. In addition, you have chosen the Eco delivery. Eco is the cheapest delivery. Deliveries usually take 1 week but in some very special cases Eco deliveries can take up to three weeks. To speed up delivery, select Express delivery. Yours sincerely"" Unfortunately, judging by the reaction of 1001modellbau, they did not understand what it was all about (hence the reduction from 3 to 2 stars)... I was shown a delivery time of 4-7 days during and after the purchase! If the shipping method takes up to (or as in my case even longer than) 3 weeks then please write it too!!! The customer is being taken for a ride with the 4-7 information! *shakes head* And: if a product is available, it should also be in stock. Otherwise you can't dispose of it.... If available meant that the item existed in the world, the designation would be useless in an online store.

Slow in delivery quite slow

total disappointment! I ordered an airline bag that I knew well because I already owned a similar bag that had outlived its usefulness. So I ordered a new one here because I couldn't find it anywhere else... But disappointment when I received the product ... it does not correspond at all to the product ordered ... I ordered a small shoulder bag similar in every way to the one I already have, based on the photos and description. Instead I received a travel bag the size of a cabin suitcase with a handle and not a shoulder strap. For""non-contractual photo"" is not indicated anywhere... so I don't have a bag to take on my flight in 4 days I'll have to settle for something else and pay an unexpected sum for it! I'd like to be able to get in touch with the site to resolve the situation as soon as possible. You seemed to be a serious site, so please live up to your image. cord

It took 10 days for the order to be sent (and not 8 as stated on my order history, and even 8 days is a long time), then the delivery time in total took 21 days for the parcel to arrive, almost as long as Chinese sites. What's more, the free delivery conditions weren't clear.

I'm still waiting Et Toukou

Sadly I am currently disappointed. I have paid and received the wrong products that were destined for another customer. I sent an email in both English and French with the details of the described above to which I have had no response. Please reply to my email and send me the correct products!

The delivery of the products is a bit slow and above all expensive. Otherwise correct

Product matched in the decription but not in the image posted on the site. Also the shipping charges were carucce. Other than that very good experience.

Not received the model how and when will you regularize this Thank you Cordialeme

I canceled the order an hour later but had already paid. I was promised by e-mail that the money would be transferred back after receipt. Instead, goods arrived from France which I had to return at my own expense.

Delivery problem and return very lo

the 'purchase ( Birthday gift for June 1st of my son ) was to deliver the model by the end of May. I had to wait until day 7 June ( about 845 hours ) and receive a phone call from the local post office informing me that at their premises there was a very bulky package ( ???? ) and that I could go and retrieve it. (Delivery was to ""home"") Too bad my son works in the UAE and had left that very morning....

epedier five days late due to an advertising catalog that was not in stock

Without any preconceived ideas, I ordered 4 tubes of glue for a little over 40 euros and had them delivered ======================= after 4 weeks with a bunch of reminders !!!!!!!!!!!!!!!!!!! no need to add any more comments.

Huge offer and sorted x categories. Shipping time however too long and lack of any update on shipping

T0ujouts satisfied with 1001 maquettes Except last order made June 13 and delivery scheduled June 26 May be a little lo

I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

My order was placed on June 11, 2019. Delivery was promised in 2 to 4 working days. I was therefore confident I would have it for Father's Day. To be sure I even paid a supplement to be delivered faster by Colissimo. Big disappointment because the product was finally delivered.