Customer reviews of 1001hobbies

delivery too slow and expensive.

Third and last attempt to order. - exorbitant costs for delivery to French overseas departments - not in stock on site without prior notice - announced delivery in two days then not in stock with an unknown lead time. Pity end of collaboration

sorry it has to be said to improve! but the quality is to review on the paint humbrol because pasty impossible to dilute on the gloss either old pot in stock or humbrol has left its quality in the closet shipping costs too expensive but contact with the responsible very b

Good quality fast delivery service

Hello (3 stars I justify for the delivery whatever concern the package slightly damaged article dusty paint chips on the propeller shaft tube). I'm in contact with 1001 Maquettes perfect. Sal

very long delivery time little choice of collection point

Delivery time longer than usual: ordered on April 24, received on June 8. No information as to why!

Problem on humbrol pot defective paint thick and lumps but not exchangeable because opened.....the pots are unfortunately not transparent and I am not devi

Delivery time by mondial relais very long. Ordered over a week ago and still nothing has arrived.

I asked to add an article in my order after payment the answer was negative under the pretext that the package had already been shipped package still not received a

Parcel sent by 1001 maquettes on 300419 not received in relay point on 80

Order placed on 17042019. Worried about the time spent on 25042019 I decided to contact the website chat. So you need to know that for example: 4 copies available does not mean that there are 4 copies in stock but rather 4 copies available from the 1001 Maquettes supplier. The delay in delivery (non-preparation of the order) is that a model is in restocking (whereas on the site it is available in 2 copies) approximately 2 days later the parcel is prepared and dispatched. No compensation, no discount, no coupon ... in short, no commercial gesture. I'm a bit disappointed by the confusing way the site is managed. We'll see how it goes ... Further to your reply to my review: I'm not going back on the shipping time. But as soon as you validate your order"". For me, but I could be wrong, the validation of the order is dated 170419 (date of credit card collection) and therefore from 170419 to 020519 does not correspond to the 5 to 7 working days of shipping time as you pointed out to me. Best regards

P51 model purchased. Fast delivery BUT it was indicated on this box that the paints were supplied which is false. 4 paints supplied 2 missing including the main one and 1 which does not correspond to the model. Result: I'll have to go and buy the paints before I can assemble the model.

Lack of follow-up for e-mail replies

Well, I am still waiting for the package to arrive on April 3. If it arrives, I will be able to evaluate them, but for now I have no content.

I have not received them yet.

I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed

I was disappointed in communication... I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed

No customer service - you're told you'll get a reply within a few days, but it never comes. I had to call several times to get a refund... in short, a very bad experience.

I bought some catalogs at the beginning of March. It is now April 26th and I still have not received anything despite the fact that in response to my complaint I was told that they would send them again.

Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

No paint

I have been waiting for my order since the 5th of this month and besides not knowing anything about it, I don't know if it will arrive.

The paint didn't match the model

Excessive shipping charges. Not clear that the shipment is made from France and therefore with an additional fee of Euro 397 (which adds up to 1194 shipping) in an amount of 24 euros. As for the goods all perfect.

Well you found what you were looking for that is very good for me as a customer and good prices the downside is that you have to wait for my understanding a long time to receive orders but they arrive which is important. No hurry.

So far I have not received my order nor have I been informed for several days where it is located. So for the moment and until I get my order I am disappointed.

not good very expensive delivery 24.48h????

Wide choice of products and easy selection. But shipping could be quicker (about 1 week).

Very slow I placed the same day an order on a competitor site I had the product the surlende

I put a star because I can not put less score to make a comment. I have been waiting 1 month for an order I have sent emails and written on instagram without any response. Nefasto

The delivery time was correct, but I had chosen a delivery by mondial relay ( 7€ ) and I finally received my parcel in my letter box in a simple envelope with no tracking .... I could have paid less m

I received a bubble envelope with all the products I ordered quickly, but the problem is that the Italeri brush was not sufficiently protected and therefore received broken. Too bad I don't think I'll be ordering from you again as the packaging is not up to standard.

Nothing to say about my order placed on a Thursday and received by colissimo the following Monday. In general, I'd rather rate the 1001 Maquettes site: the advantage of this site is that it offers an absolutely plethoric catalog! Quite simply, are you looking for a particular model? A rare part? A special decal sheet... In short, there's a good chance you'll find it! The problem is that this advantage comes at a high price, which is why I only go to 1001 Maquettes as a last resort when I can't find what I'm looking for elsewhere. Su""classiques"" (like Airfix Revell Tamiya Academy etc...) the prices are well above the competition. On the other hand, navigation on the site is a bit messy, and among the abundance of references it's sometimes rather difficult to sort out. And when you're faced with a product from a Czech brand (for example) that's unknown to the general public, you feel a bit sick to your stomach before clicking""Add to Cart""...

Slow delivery it said 3 to 4 days received 15 days later. I paid for a message I'm still looking for where it was i

I have been waiting for a month and they tell me that they can't find my order and that the mistake is mine. They do not give me the option to track my order and the carrier does not contact me. After this month they tell me that I have to pay again! I call the phone with prefix (+34) and they tell me that I am calling Paris. They are real thieves. DO NOT BUY FROM ES

I BOUGHT SOME CATALOGS AT THE BEGINNING OF MARCH AND TO DATE I HAVE NOT RECEIVED THEM.

Order placed on 19022019 was shipped on 2602 as there is a product with availability 5-7 days. The 15032019 still has not received the order contact with customer service tell me that sometimes they get lost and do not know where the order is that if in a few days I do not receive it call back. The day 22032019 tired of waiting I ask for a refund and cancellation of the order I am told that it will take a week to be credited the amount. As of today 08042019 I still have not received the amount the following will be a complaint in consumption by