Customer reviews of 1001hobbies

Chorizo refund me the money for the order I have not yet received 23 euro.

you do not keep your deadlines it is the case on my last two orders the last announced in 5 days the reality + 15

Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in French when they clearly know I am English.These people are arrogant, ignorant and misleading.

Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in french when they clearly know I am English.These people are arrogant, ignorant and misleading.

Shipped from overseas. The model kits are just what I ordered. Couldn't be happier.

Delivery time too long price not very competitive even too expensive compared to the competition on the net.I think I will not remain a customer of 1001 maquettes. cldt G

Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.

Order took a long time to prepare, about 1 week, but I didn't receive a message to let me know it was available at the poi

Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.

Everything as advertised. Great communication.

Unfortunately, I am disappointed in the shipping my package was left on the mailbox because it didn't fit the courier didn't even deign to ring the doorbell since I was home and could have picked it up in person. I wonder what would have happened if I had not seen it

Discrepancy of information between site (material available immediately) and actual inventory situation (material available in days) resulting in incorrect communication about material delivery. Information ""revisable"" regarding tracking of shipment and consequent status of material. The survey request arrived that not even the material had left and exchange of several communications to get information and tidbit final material delivered and from the site communication that the package had left. To you the appropriate comments. Check Vs site where you say ""In stock shipments within 24 hours"" and review your response. Only after my info request emails you wrote to me that the shipment would start upon receipt of the material ""present"" but not ""present"".

Delivery a bit slow Delivery a bit slow

a lack of precise information on the articles e.g. the dimensions of the spark plug holder cylinder heads are not shown the bore diameters are not specified

Delivery a bit slow Delivery a bit slow

still haven't received the articles after 10 days.

Paypal fees are wrongly charged, which is no longer allowed since 2018 and is also punished by Paypal. After I reported this to customer service and that I want my money back, I received an email from the other party that they would take care of it. Since 10 days nothing has happened neither the fee has been refunded nor the goods received. I then wrote to customer service again and again no reply! I have reported the case to PayPal. I cannot recommend this store with the best will in the world and will advise everyone against it!

I have been waiting for my parcel for 10 days now and the delivery time was stated as 5-7 days. In addition, the shipment tracking does not work. Too bad. Hope it arrives soon. 25.3.2019 Colors have arrived one color had run out.

The description of a model was wrong. The TU114 model could not be built at all, only another version could be added. The clarification of the complaint was very difficult. The hotline could not speak German on 3 calls.

VERY BAD EXPERIENCE!!!! UNACCEPTABLE TREATMENT! ZERO SERIOUSNESS!!! THEY NEVER GIVE ANY NAME AND TAKE A LONG TIME TO ANSWER OR NOT ANSWER!!!!! I placed an order on DEC 15th and the web gave error in the payment up to two times. I called by phone immediately to confirm the error and see how I could place the order but it went to voicemail and I left a message to which no one answered by phone or e-mail and a few days later without notice the model arrived at home. So I called again to return it since they had not confirmed the shipment at any time and I had to choose another option for the gift. After calls and e-mails in which they confirmed the return without charge, they charged me again the order on my credit card up to three times, reaching a total of almost 400€! Two months later I got the refund but they still refuse to refund the return charges when I was charged for the order.

Announcement of delivery within 24-48 hours (""if ordered before such and such a time"").... delivery after a month... (because an item was not available... So why not already send what's available????). The worst thing is that the unavailable item was not in the parcel we received, and we don't even have any tracking info for it.

No fast delivery After almost 2 weeks I am still waiting for delivery Order number is on send Wonder how long it will take for a sheet of decals for my messerschmitt

Bjr I had not understood that they were models. What's more, the paint is not included because I wanted a miniature orange car and now I have a model to assemble and I have to buy paint! I'm disappointed... for the price. Cordia

6 days for delivery is a bit long...

Hello, I placed my first two orders. One arrived and the other was paid for but a message was sent to me AFTERwards telling me that there was no stock and that the supplier had to send you some ..... I have no idea how long it will take now ............C

the material conforms the price the one agreed upon. Only negative note the delivery far beyond the agreed date.

High shipping costs for small quantities. Out of stock items not always announced at time of order validation.

I was a little disappointed with the time it took to receive my order. According to the website, everything was available, but it took nearly 3 weeks to receive my order. Usually it's much quicker. That's why

Unfortunately almost three weeks delivery time! In addition, the order, which should not be folded, was sent in a padded envelope. Of course the letter carrier folded it and put it in the letterbox. ??

Some products are accompanied on the quote with the mention""Reduced price from 2 copies purchased"". I did not have this advantage with my last order, even though I ordered two copies of the same product.

Perfect shipping choice

In the second order instead of sending it to the address you indicated I had to pick it up at the post office.

Inaccurate instructions and manufacturing. ALPHA Jet

The products great the delivery absolutely lacking because the postal service in case of non-delivery notifies you 3 or 4 days later (assuming it is true ) that you have passed and you have to go to pick up the package either on Wednesday or Saturday in a narrow time slot.

Not recommended. Bought two puzzles, called 1 month later because they did not take my comment into account. Said that the problem had been solved and that they would send them back to me. Called back 15 days later because still nothing. I'm told there are more. I asked for a refund, but only on 1 product. Very

Totally overpriced model Also arrived late. No refund received after return.

Disappointed because it took almost 2 weeks from order to delivery.

Bonjour Pus avons passe une commande où normalement la peinture et la colle est censé être fournie avec notre colis et rien .... nous avons choisi ce modèle justement car la peinture et la colle été soit disant fourni

Little news on delivery time and route of goods when shipped free of charge for purchases over 60 euros

Fatal the package came incomplete and we returned it. It is sent to France and through a form that is only in English or French when on the page to buy everything is in Spanish suspicious. The package arrived and they did not accept it. It stayed a lot of days in the French post office. They did not answer the mails and when they did they gave me excuses. Thank goodness we paid with PayPal who reimbursed us the cost of the return (15€) and we opened a dispute and we were able to recover all the money but it was terrible. They didn't know what to do.