Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
This was my first order on this site. The order was placed well in advance of Christmas (1 month before) and the delivery time on the site was 5 to 7 days for the boats chosen. They finally arrived, but I had to call twice (one boat didn't arrive, the other didn't conform, so I had to change refs) to get them in time just before Christmas. What would have happened if I hadn't phoned? I don't know what would have happened. I'd like to take this opportunity to thank the people who helped me with my calls. They were very professional and really great. But at the time I put 3 stars and not 4. I hope it will get better in case
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Verified Buyer
Rating: 2 out of 5
following a purchase from 21/12/2018
Got exactly what i ordered and on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2018
I placed an order on the site at the beginning of December and my order has still not been dispatched. I don't mind hearing that you've had supplier problems, but 2 days before Christmas I find this a serious lack of professionalism.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
Took too long to receive it. Took too long to receive it.
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Response from 1001hobbies
Dear Customer, Thank you for your feedback. We are shipping from France so the delivery to Canada takes a bit longer. Please do not hesitate to contact us if you have any question. Kind regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 19/12/2018
Took too long to receive it.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 19/12/2018
Took too long to receive it. Took too long to receive it.
Response from 1001hobbies
Dear Customer, Thank you for your feedback. We are shipping from France so the delivery to Canada takes a bit longer. Please do not hesitate to contact us if you have any question. Kind regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
The relay point ""La table Parisienne"" in Niort is not organized to receive and distribute MONDIAL REL parcels.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
I don't want to be unpleasant...... but the overall process should be improved a bit indeed: - paid on 5122018 - shipped on 11122018 6 days to reach shipping stage!! a bit long!!! Received on
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2018
Shipping super long! Lack of indication of delivery times on the site. One of the boxes on two models is not protected by a blister ok...but box damaged. Let's hope the model will be complete.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2018
I canceled my order 10 minutes after placing it, had a person on the phone twice and you sent it anyway. I call that esc
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2018
parcel badly packed box open decal sheet deteriorates delivery time very
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2018
Prices too high - plenty of choice, but cheaper elsewhere, e.g. Parc des Princes 3D puzzle for €42 on the website is €26 on amazon! It's the same with most items. Site to reserve for certain items not found elsewhere (
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2018
one month after the commnade still not delivered any unbearable news
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 17/12/2018
Negative experience regarding shipping. First they made a mistake with the shipping method I had selected and told me they would refund the difference between the shipping I paid for and the one I used but after more than 2 weeks I still haven't received the difference. The shipment finally arrived after a week
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2018
delivery time too long
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Verified Buyer
Rating: 1 out of 5
following a purchase from 17/12/2018
This has to be the worst company I have ever dealt with on line. They don't have a UK warehouse. They take orders letting you believe they have stock which they don't. When I finally get someone a the phone(in France) he didn't really care about the issues that I had pointed out and offered no way to fit it. If you are thinking of ordering DON'T. Move on to the next page and hopefully have better luck than I have had with these people.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2018
Waiting time a little long. But probably due to traffic disruptions.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2018
Package opened, packaging torn. Paint missing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
trèèèèèèèèèèèèèÃ
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
just one comment: the descriptions displayed in your catalog only give the scale and not the dimensions of some of the models to be built, which is annoying if you want to get an idea of the dimensions of the construction.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2018
Package arrived on time but unfortunately the model box is missing ~80% of the parts, which are impossible to assemble in these conditions. 1001Maquette contacted me by e-mail and I'm waiting for their reply to see how to solve this problem. I would like to thank the extremely efficient after-sales service, who sent me a photo of my problem and decided to send me back the same model free of charge, this time in its entirety and just before Christmas.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2018
I WAS IMPRESSED WITH YOUR STORE I WAS IMPRESSED WITH YOUR STORE, BUT I NEVER RECEIVE MY ORDER YET.
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Response from 1001hobbies
Dear customer, Your order has been sent back to us so we sent it again on the 12/12/18. Please let us know if there is any issue. Best regards, The 1001modelkits Team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/12/2018
I WAS IMPRESS WITH YOUR STORE BUT I NEVER RECEIVE MY ORDER YET.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 15/12/2018
I WAS IMPRESS WITH YOUR STORE I WAS IMPRESS WITH YOUR STORE, BUT I NEVER RECEIVE MY ORDER YET.
Response from 1001hobbies
Dear customer, Your order has been sent back to us so we sent it again on the 12/12/18. Please let us know if there is any issue. Best regards, The 1001modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2018
Shipping Order got processed this past Monday, still no email saying shipped... or tracking I've called three times and no answer on any of them... I just want an update...
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Response from 1001hobbies
Dear customer, We have sent you an email regarding the delivery time of your order. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 14/12/2018
Shipping Order got processed this past Monday, still no email saying shipped... or tracking I’ve called three times and no answer on any of them... I just want an update...
Response from 1001hobbies
Dear customer, We have sent you an email regarding the delivery time of your order. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 14/12/2018
Very bad after-sales service, responding to different delivery days.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 13/12/2018
The delivery took far too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2018
if 101 maquettes is reactive to orders their shipping service""machin chose.... relay"" is scandalously inefficient... here are 7 days that my package is wandering in France or.... outside France !!!!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 11/12/2018
Zeer slechte online shop het zijn gewoon oplichters op gebied van geld terug te geven van teruggestuurde produkten heb mijn 732� niet terug gekregen heb van alles geprobeerd niks helpt ze beloven en tenslotte is het nougabolle zo kan ik ook rijk worden mijn oordeel er niet kopen
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/12/2018
Zeer slechte online shop het zijn… Zeer slechte online shop het zijn gewoon oplichters op gebied van geld terug te geven van teruggestuurde produkten heb mijn 732€ niet terug gekregen heb van alles geprobeerd niks helpt ze beloven en tenslotte is het nougabolle zo kan ik ook rijk worden mijn oordeel er niet kopen
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 11/12/2018
Sorry but my evaluation is not positive. Two products in the catalog and after days of waiting they inform me that they are not available. Waiting too long I am still waiting for the ones I had to change.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2018
Still not delivered 8 days after the order. No follow-up by customer service. No new delivery date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2018
Zeer slechte online shop het zijn... Zeer slechte online shop het zijn gewoon oplichters op gebied van geld terug te geven van teruggestuurde produkten heb mijn 732€ niet terug gekregen heb van alles geprobeerd niks helpt ze beloven en tenslotte is het nougabolle zo kan ik ook rijk worden mijn oordeel er niet kopen
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/12/2018
Just what I required delivery excellent quality good Thanks
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/12/2018
After charging 1899€ for express delivery, the package arrived 5 days later, i.e. as if it had been sent by post.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2018
deadline met a beautiful product shame that the eyes are not straight it gives the impression of louch
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 07/12/2018
Well, two months after placing the order, the refund arrived... lousy service in every way. The only thing I can say in their favor is that even with much delay they end up refunding the money but I will not repeat the experience.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2018
Unaware of order progress
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/12/2018
The paints are very bad and too expensive. The store does not care to advise the customer's questions about the assembly of the model.
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