English 
A
Rating: 2 out of 5
Email received that the delivery had arrived at the relay point but the relay point did not have it yet (a free return ticket)
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 276 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
Package ordered 15 years ago and still no news ... The delivery in world relay was estimated between the 2911 and the 0212 and we are the 5
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A
Rating: 3 out of 5
Hello long delivery time shame despite paypal payment
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A
Rating: 3 out of 5
processing of the order and very long delivery time in view of the additional costs of the order. in addition, 2 days to wait because it was impossible to receive the parcel when it arrived, the machine didn't work, so the person at the relay point said to come back on Monday. positive point: availability of paints desired.
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V
Rating: 3 out of 5
Unclear and deceptive dispatch details, states courier charges for same arrives by post.
A
Rating: 1 out of 5
...I phoned .... and one of your representatives assured me that he would do everything in his power to extinguish the resentment I feel .... point !!! this is why, for the moment, your service is only worth a pale star shining timidly in the firmament of Cay-Maubuisson commercial firms ... a clie
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C
Rating: 1 out of 5
The carrier ""La Poste"" are USELESS. According to the tracking they attempted delivery on 611 again on 711 then again on 1411 and the next notice I have is on 2611 which says they are returning it to sender. They have not called me on my cell phone to arrange a time for delivery nor have they left a note or anything. They have done nothing to try to contact me. Inexplicable. Logically as I think almost everyone I am not 24 hours a day without leaving home but it was as easy as making me a call .... Time wasted now to claim the money and I'm left without the product.... A F
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C
Rating: 1 out of 5
Fatal.i am still after them to solve a problem with a radio control truck.do not buy anything from this store.very bad experience.
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A
Rating: 2 out of 5
The lead time from order to delivery is around 3 weeks. What's more, 1001 MAQUETTES is about twenty euros more expensive than its competitors, when you compare the same product of the same brand, of course. I wouldn't buy from 1001 MAQUETTES again.
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Rating: 3 out of 5
disappointed with delivery time
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A
Rating: 1 out of 5
Misleading description
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A
Rating: 3 out of 5
available on the site although they were not in stock delivery time problem
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C
Rating: 1 out of 5
Well, on November 28th, having requested a refund for an order placed on October 7th that never arrived, I still haven't received the money and when you ask them they always postpone it to the following Wednesday. This smells like a scam. Do not buy here, no way. You will be left without an order and without money. I update: I have checked my account and there is no
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C
Rating: 1 out of 5
Bad experience. I will not buy again
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A
Rating: 2 out of 5
Package not packed with sufficient care. A simple cardboard box too large for its container, closed with a single piece of tape on the top...as a result, the box arrived crushed and even torn in places. The box containing my model was therefore folded and one of the parts inside was detached from its support...free warning as nothing was broken, but it makes me reluctant to recommend anything from you...when we know how little care the postal service takes with parcels, we owe it to ourselves to do better!
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V
Rating: 2 out of 5
I got the wrong colors... And a book in French (it didn't say it was in French)... Model is ok in itself
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A
Rating: 3 out of 5
I was delivered almost 2 weeks later and a box was or
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A
Rating: 3 out of 5
no worries about the order but the package is badly packed (big box for small quantity not wedged the paints and brushes are wandering in all directions unsuitable poster ridiculous better not put anything
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C
Rating: 1 out of 5
I have not received my order and they do not answer my complaints. They neither delivered the product nor refunded my money.
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A
Rating: 3 out of 5
Item ok but supposed to be available and shipped within 24h when the package was received more than a week after the order! No warning or apology.... one of the model boxes is covered in dust... a bit foreign
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A
Rating: 3 out of 5
Object size not specified! Completely inadequate! Ridiculously tiny! No interest Object thrown away. Delivery time too short.
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A
Rating: 2 out of 5
Slechte winkel niet aan te raden slechte service niet te vertrouwen nee bedankt ik beveel deze winkel niet aan zeer slechte service heb produkten besteld wegens omstandigheden heb ik ze terug gestuurd zoals het moest. Ze beloven je geld terug te storten ik heb na een maand nog niks terug gezien van mijn betaald bedrag 737,33€ normaal maximum 4 dagen van uit frankrijk want daar zit de hoofdzetel en het geld moet op de rekening staan.Ze komen dan af er is wat fout gelopen het is dit het is dat voor mij zijn het geen mensen om zaken mee te doen ik ben wel mijn 737,33€ kwijt een ware schande.Nee nooit meer !!!!!!!!!!!!! Marc de kinder uit belgie
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V
Rating: 2 out of 5
Slechte winkel niet aan te raden slechte service niet te vertrouwen nee bedankt ik beveel deze winkel niet aan zeer slechte service heb produkten besteld wegens omstandigheden heb ik ze terug gestuurd zoals het moest. Ze beloven je geld terug te storten ik heb na een maand nog niks terug gezien van mijn betaald bedrag 737,33€ normaal maximum 4 dagen van uit frankrijk want daar zit de hoofdzetel en het geld moet op de rekening staan.Ze komen dan af er is wat fout gelopen het is dit het is dat voor mij zijn het geen mensen om zaken mee te doen ik ben wel mijn 737,33€ kwijt een ware schande.Nee nooit meer !!!!!!!!!!!!! Marc de kinder uit belgie
A
Rating: 3 out of 5
correct product but it is necessary to change your partner of delivery Mondial Relay is the worst of all (4 week to receive the parcel and moreover it is in another point of relay to 5 km of my house whereas there is a point of relay right in bottom of my house)
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A
Rating: 2 out of 5
I ordered on 20102018 a model HELL80791RENAULT F1 RE 20 az today I am being lied to about the availability of this item. I strongly advise against this merchant who accepts payments but does not honor deliveries.
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A
Rating: 1 out of 5
Very disappointed with my purchase, disoriented by the lack of information on the model measures, then wrongly informed me that RC means radio control. Radio control of what? Then at least inform me that the product measures 9 cm. That's the
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A
Rating: 3 out of 5
(delivery under 2436h it's wrong I waited 7 d)
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V
Rating: 1 out of 5
Very good service
A
Rating: 3 out of 5
Your product description does not precisely describe the number of figurines and whether the figurines are to be assembled and painted, as I am not a make-up specialist.
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Rating: 1 out of 5
Order placed on 291018 Delivered on 131118. Charged on 291018 Uh if I want such delays I don't order on the Internet... I'm going to see my favorite tobacconist
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Rating: 2 out of 5
we still haven't received our order
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Rating: 1 out of 5
Titanic model ordered October 24 still not arrived.Congratulations.
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Rating: 1 out of 5
very disappointed still did not receive the package.fortunately it was in stock Ordered mid october
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V
Rating: 1 out of 5
Model BF109 =117€ ripe for the garbage can I have never seen such an amateurish model anywhere. Models are canceled and sent back, but I have been waiting in vain for the money (5 weeks), it is and remains a bad store in France.
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V
Rating: 1 out of 5
Long turnaround on getting product Long turnaround on getting product. I think there is a scam going on. Leave it to the dirty francois. Go figure. Crappy offer to refund 10 bucks because of their ignorance. Will not use them again. Then I get a generic stupid FRENCH apology ( whatever that’s worth) saying I got 10 bucks refunded...ooooooooohhhhh! That’s like half off the ridiculous shipping that mysteriously changed. Half assed customer service by the lazy French.
Response from 1001hobbies
Dear Customer, Thank you for your feedback. Unfortunately your order was shipped with another transporter instead of DHL, therefore the delivery took longer. So we have refund you $10 of the shipping costs due to the long delivery. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
Long turnaround on getting product Long turnaround on getting product. I think there is a scam going on. Leave it to the dirty francois. Go figure. Crappy offer to refund 10 bucks because of their ignorance. Will not use them again. Then I get a generic stupid FRENCH apology ( whatever that's worth) saying I got 10 bucks refunded...ooooooooohhhhh! That's like half off the ridiculous shipping that mysteriously changed. Half assed customer service by the lazy French.
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Response from 1001hobbies
Dear Customer, Thank you for your feedback. Unfortunately your order was shipped with another transporter instead of DHL, therefore the delivery took longer. So we have refund you $10 of the shipping costs due to the long delivery. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team
V
Rating: 3 out of 5
Too many duplicate emails but no exact delivery dates
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A
Rating: 2 out of 5
Bad experience, my order was supposed to be a surprise for my husband's birthday. Order placed paid confirmed 7 days later still nothing. The explanations of 1001 maquette incomprehensible and unjustified. Supposedly shipped. But the model was resold to another person. Conclusion forced to change model. So very disappointed.
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V
Rating: 3 out of 5
The purchase process worked smoothly and there is no reason to criticize. The goods received corresponded to the description and the quality is ok. However, the delivery is a disaster! Waiting three to four weeks after ordering within the EU for a product is unacceptable. Furthermore, I had problems with their support as I received a response but only after two days!!!! This should definitely be done more promptly. Yours sincerely, Ingo Nawa
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A
Rating: 1 out of 5
Very disappointed one of the two models ordered is impossible to assemble the parts""coques"" are not compatible what is a pity it is not to have follow-up either a refunding or an exchange if another article. No more replies to emails sent.
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