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K
Rating: 1 out of 5
Pure nonsense
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
long delivery almost 3 weeks no explanation for the delay
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R
Rating: 1 out of 5
Delays much too long compared to what was announced
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O
Rating: 1 out of 5
Request to add other items to my order. The request has 'got lost'
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A
Rating: 2 out of 5
I am still waiting for the refund for my other pre-order for info.....
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G
Rating: 1 out of 5
Image of the product in the catalog does not match the product received
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R
Rating: 2 out of 5
Delay in delivery
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Z
Rating: 1 out of 5
Almost 2 months to receive my order
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J
Rating: 3 out of 5
Too long on the road.
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P
Rating: 1 out of 5
Too long ...
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T
Rating: 1 out of 5
Order BECJBVTHY well received. NO NEWS of the order ISCFXVVES from 25/07 despite my follow-ups. I have been reaching the answering machine for 2 weeks. What is your new address?
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A
Rating: 1 out of 5
very disappointed ordered a 4CV at 1/18 received at 1/43 from a brand Odeon unknown to collectors not ready to order from them again tel 0677458439
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M
Rating: 1 out of 5
Incomplete package. I am missing 2 items and it is impossible to reach customer service. They told me that these items are now unavailable, and that they might be able to get 1 out of 2, and that in order to have them, I had to call them back in 15 days. Since then, I have never been able to reach a person on the phone and I have received no email response.
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J
Rating: 1 out of 5
I canceled the order after 6 months of waiting. They sent me the package. It's useless
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A
Rating: 1 out of 5
After 10 months of waiting, I will not buy anything from them again and I will say that no one I know should buy from them.
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P
Rating: 3 out of 5
Correct and appreciated purchase but laborious delivery with twists before being finally dropped off at a different relay than requested.
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C
Rating: 1 out of 5
I ordered on the site and wanted to cancel before the order was shipped, I tried to contact customer service by phone or email dozens of times without ever receiving a response. I received the order, I want to return it but in the absence of contact it's very complicated, I chose this French site hoping for simplified communication, but we are far from that.
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P
Rating: 2 out of 5
delay in delivery
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J
Rating: 3 out of 5
Fast and careful delivery, but an error with the pickup point (bug or my mistake). Impossible to contact customer service to change the delivery address, both by phone and through the website, the numerous attempts went unanswered.
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J
Rating: 3 out of 5
Good products, but a very long delay simply for the absence of a "matte white" paint!
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Y
Rating: 1 out of 5
No respect for deadlines. Double price. Impossible to contact them.
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A
Rating: 2 out of 5
The order arrived very late and defective (it was missing a base for the model of the plane sent
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D
Rating: 1 out of 5
Not qualitative, had to follow up several times with customer service to get my delivery. Complicated experience despite a very responsive customer service though.
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H
Rating: 3 out of 5
Long delivery time without status update
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J
Rating: 3 out of 5
Hello, I received the package, however, I ordered 8 boxes and only received 5, 3 are missing?
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T
Rating: 3 out of 5
The delivery was a bit long
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C
Rating: 1 out of 5
I waited 5 months for my order
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D
Rating: 1 out of 5
1001 Hobbies had committed to deliver to me, with this order, 3 missing products from a previous order. This has not been done.
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P
Rating: 2 out of 5
Cancellations are almost never possible and orders take forever to be shipped.
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E
Rating: 1 out of 5
Pre-order January 2025 still not delivered. Discount on order delivered Saturday (products in stock) after a long delay and a pathetic chronopost delivery. 1001 Hobbies finished. I will go to the store.
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S
Rating: 3 out of 5
nice products but shipping times to be reviewed
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G
Rating: 2 out of 5
I only received half of my order as previously indicated.
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G
Rating: 1 out of 5
I still have not received my order, one item is missing and you shipped the same, how embarrassing you are.
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V
Rating: 2 out of 5
The announced deadline was one week for shipping, but it took an additional 10 days. I contacted customer service to cancel part of the order due to the delay. No follow-up from them. The package was therefore sent late without any communication.
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M
Rating: 2 out of 5
Deadlines not met
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F
Rating: 1 out of 5
Chronopost delivery 24h for delivery Saturday, September 6.......received on Wednesday, 10.... Paid for 24h delivery for.....120 h. Thank you 1001hobbies. Ah, does not respond to messages or phone calls...... "due to a high number of calls.....etc, etc". No wonder. The nephew did not receive his birthday gift on Sunday. Cool
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R
Rating: 2 out of 5
Non-existent customer service that ignores your problems. Is the order taking a long time to ship? They reassure you that it will arrive sooner or later. Do you want to cancel the order because you've been waiting for months? They completely ignore you. I requested a refund because 2 of the 3 items I ordered months ago were never available, and they first ignore me and are vague, and then they ship the third one without my permission. If you shop with them, I suggest using Paypal so you can more easily get your money back.
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J
Rating: 1 out of 5
Order validated on July 24 - supposed to be delivered after a supply delay of 2 weeks - After my request, part of it was sent to me more than a month later, and I am still waiting for the rest - Unsatisfied!!! 1 star for not being able to give none (0).
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D
Rating: 2 out of 5
I paid for a reinforced box, I received the vehicle without bubble wrap or other protections in a regular box
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G
Rating: 3 out of 5
Problems with Mondial Relay pickup points are not the seller's fault. But up to 2 times (and who knows even longer) the order was delayed due to a product on pre-order that is not coming in stock. Here and I have not received any form of proactive communication about it. At a certain point, my orders were partially shipped, also without notifying or consulting. There is something fundamentally wrong with the communication and customer orientation.
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