Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Only one problem The model airplane was as advertised, and its delivery was timely My only problem with 1001 Modelkits related to the shipping and handling charge of $26.99. I consider that charge excessive for the small, lightweight package that was shipped. Had the shipping and handling charge been more reasonable, I would have rated my experience as five star.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2018
Only one problem The model airplane was as advertised, and its delivery was timely My only problem with 1001 Modelkits related to the shipping and handling charge of $26.99. I consider that charge excessive for the small, lightweight package that was shipped. Had the shipping and handling charge been more reasonable, I would have rated my experience as five star.
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 01/11/2018
Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/11/2018
There is almost nothing in store. Every time i order it takes months
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/11/2018
A very smooth transaction good and trustfull information and communication. Delivered as was promissed.
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/11/2018
Dubious! Shipping took far too long. I didn't like the item and it says on the website that you have a 30-day right of return. Yes, you do. You have to pay the return costs to France yourself and then there is only a credit note that you can redeem in the store. It's not clear anywhere that you can't get the money back. I only wanted the one item and will never be able to redeem this voucher. Nothing but expenses. Support took 8 days to reply to an email. That is unacceptable. I wonder if they will comment again: ""I don't understand...."" Sorry I also don't understand how you can run an online business in such a way.
Translated reviews
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 01/11/2018
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 01/11/2018
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2018
paint too old that has taken the gel very disappointed tans
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/11/2018
On an advert on the site I had found a miniature plane which was to be supplied in two copies and no scale was specified on the article. But what a disappointment when I arrived..... first of all there was only one copy in my parcel instead of the two promised and moreover the miniature plane was enormous and looked more like a toy than a miniature. Since then, I've filed a complaint and sent my plane back, and I'm still waiting for an answer for mo
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2018
delay toocolis order three weeks ago still not received
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/11/2018
As I said before, it wasn't specified that the plastic soldiers were supplied
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2018
Well done and complete website. However extremely long delivery time
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/11/2018
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/11/2018
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
Translated reviews
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 01/11/2018
Already previously placed order with significantly delayed delivery. In this last order, the goods were never received.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2018
I still haven't received my order but I've been told that I just have to wait. I only ever ordered a model a month ago.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2018
Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 30/10/2018
Great service . Very good communication. Will use them again
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 30/10/2018
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2018
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 26/10/2018
Very little seriousness and no professionalism at all! After placing the order and paying for it I have never received it! It turns out that by internal error they have not found out about the PayPal payment that I have made 14 days before my claim and they did not follow up the order to find out why they have not received the money. It turns out that when I asked for the order (with the reference number given by them) they treated me as if I was trying to cheat them. At the end of a very unproductive online chat I opted for the REFUND option because I will not deal with this company in the near future...or the distant future!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2018
Manage more squarely
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/10/2018
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
Translated reviews
Response from 1001hobbies
Dear customer, Apparently your order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2018
great service and value
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 25/10/2018
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
Response from 1001hobbies
Dear customer, Apparently you order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 24/10/2018
Well, the package has not arrived yet... so I can not assess more than the delivery time. On the website they give you some deadlines that they miss. Order placed on the 7th of this month and still waiting for it to arrive. Of course if someone needs it for a specific date I recommend that you buy it on Amazon for example because here you have no idea when or how it will arrive... Update: I was invited to wait until the end of the month to write off the order as lost and request a refund. I requested it on November 2nd and on the 20th I still haven't received the money... a real disaster. I really do not go back to comp
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 19/10/2018
Bad. No answer to my questions. Had to wait more than 2 12 weeks for delivery after transfer. Doesn't work at all! Inquiries to 1001 remained unanswered. I won't be ordering here again!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2018
As described, but very long lead time, even with more expensive transpo
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/10/2018
Delays too long ...
Translated reviews
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 16/10/2018
Unfortunately, the specified delivery dates did not match the actual delivery. After the purchase, a later delivery date was stated in the order confirmation and the actual delivery took place even later than stated in the order confirmation. This was very annoying as it was a birthday present which was therefore not delivered on time!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2018
Canadair model the glue was dry on arrival and therefore unusable the paint pots are too small and have poor covering power Impossible to paint the model with such small quantities
Translated reviews
G
Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 13/10/2018
I got an email a week after ordering stating that the product I ordered wasn't in stock and that they were waiting for it to be restocked It took some time but it did arrive in the end and I'm very happy with the product
Translated reviews
A
Acquirente Verificato
Rating: 2 out of 5
following a purchase from 13/10/2018
But in your opinion what review should I write since I haven't received anything yet !!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2018
Lots of choice on 1001 maquettes, but beware of competitors who are more competitive. You need to be vigilant, because delivery times are not always respected. What's more, one order was incomplete, and it's up to the customer to prove this by taking photos of the parcel and sending them by e-mail. Can anyone do this? Let's be serious and check your shipments carefully. On the other hand, customer service is friendly and efficient, but it would be preferable not to have
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2018
Hello: This is the first time I've ordered from you and the model I received did not correspond to the model seen on your internet catalog. On the catalog it was a special model for a new mould, whereas the model delivered was a model I'd already seen! The box sent out was nevertheless at a much cheaper price, after a telephone arrangement I reordered it.
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/10/2018
Absolute disaster. One model canceled before shipping even by phone. is still sent and money is deducted (cheek!!!) now run after the money. The second model (BF109 117-€) completely deletantisch assembled. Motor crooked, controls not adjusted correctly. Conclusion does not fly and is for the ton I never order there again !!! except expensive nothing too good.
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 09/10/2018
Muy mala compre un producto que decía… Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2018
Muy mala compre un producto que decía... Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/10/2018
You have not sent me what I asked for. On top of that, now there is no sign of a vine
Translated reviews
We use cookies for audience measurement and improving user experience.
English 