English 
V
Rating: 3 out of 5
Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1, 2 and 3 stars
Reset filtersV
Rating: 2 out of 5
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
V
Rating: 1 out of 5
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
A
Rating: 3 out of 5
paint too old that has taken the gel very disappointed tans
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A
Rating: 2 out of 5
On an advert on the site I had found a miniature plane which was to be supplied in two copies and no scale was specified on the article. But what a disappointment when I arrived..... first of all there was only one copy in my parcel instead of the two promised and moreover the miniature plane was enormous and looked more like a toy than a miniature. Since then, I've filed a complaint and sent my plane back, and I'm still waiting for an answer for mo
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A
Rating: 1 out of 5
delay toocolis order three weeks ago still not received
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A
Rating: 2 out of 5
As I said before, it wasn't specified that the plastic soldiers were supplied
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A
Rating: 3 out of 5
Well done and complete website. However extremely long delivery time
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A
Rating: 1 out of 5
There is almost nothing in store There is almost nothing in store. Every time i order it takes months
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A
Rating: 2 out of 5
Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.
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Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
A
Rating: 1 out of 5
I still haven't received my order but I've been told that I just have to wait. I only ever ordered a model a month ago.
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V
Rating: 1 out of 5
Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.
V
Rating: 3 out of 5
Great service . Very good communication. Will use them again
V
Rating: 1 out of 5
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
A
Rating: 1 out of 5
Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.
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C
Rating: 1 out of 5
Very little seriousness and no professionalism at all! After placing the order and paying for it I have never received it! It turns out that by internal error they have not found out about the PayPal payment that I have made 14 days before my claim and they did not follow up the order to find out why they have not received the money. It turns out that when I asked for the order (with the reference number given by them) they treated me as if I was trying to cheat them. At the end of a very unproductive online chat I opted for the REFUND option because I will not deal with this company in the near future...or the distant future!
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A
Rating: 3 out of 5
Manage more squarely
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A
Rating: 1 out of 5
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
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Response from 1001hobbies
Dear customer, Apparently your order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
V
Rating: 1 out of 5
great service and value
V
Rating: 1 out of 5
Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.
Response from 1001hobbies
Dear customer, Apparently you order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team
C
Rating: 1 out of 5
Well, the package has not arrived yet... so I can not assess more than the delivery time. On the website they give you some deadlines that they miss. Order placed on the 7th of this month and still waiting for it to arrive. Of course if someone needs it for a specific date I recommend that you buy it on Amazon for example because here you have no idea when or how it will arrive... Update: I was invited to wait until the end of the month to write off the order as lost and request a refund. I requested it on November 2nd and on the 20th I still haven't received the money... a real disaster. I really do not go back to comp
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V
Rating: 1 out of 5
Bad. No answer to my questions. Had to wait more than 2 12 weeks for delivery after transfer. Doesn't work at all! Inquiries to 1001 remained unanswered. I won't be ordering here again!
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A
Rating: 3 out of 5
As described, but very long lead time, even with more expensive transpo
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A
Rating: 3 out of 5
Delays too long ...
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V
Rating: 2 out of 5
Unfortunately, the specified delivery dates did not match the actual delivery. After the purchase, a later delivery date was stated in the order confirmation and the actual delivery took place even later than stated in the order confirmation. This was very annoying as it was a birthday present which was therefore not delivered on time!
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A
Rating: 3 out of 5
Canadair model the glue was dry on arrival and therefore unusable the paint pots are too small and have poor covering power Impossible to paint the model with such small quantities
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G
Rating: 3 out of 5
I got an email a week after ordering stating that the product I ordered wasn't in stock and that they were waiting for it to be restocked It took some time but it did arrive in the end and I'm very happy with the product
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A
Rating: 2 out of 5
But in your opinion what review should I write since I haven't received anything yet !!!
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A
Rating: 3 out of 5
Lots of choice on 1001 maquettes, but beware of competitors who are more competitive. You need to be vigilant, because delivery times are not always respected. What's more, one order was incomplete, and it's up to the customer to prove this by taking photos of the parcel and sending them by e-mail. Can anyone do this? Let's be serious and check your shipments carefully. On the other hand, customer service is friendly and efficient, but it would be preferable not to have
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A
Rating: 2 out of 5
Hello: This is the first time I've ordered from you and the model I received did not correspond to the model seen on your internet catalog. On the catalog it was a special model for a new mould, whereas the model delivered was a model I'd already seen! The box sent out was nevertheless at a much cheaper price, after a telephone arrangement I reordered it.
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V
Rating: 1 out of 5
Absolute disaster. One model canceled before shipping even by phone. is still sent and money is deducted (cheek!!!) now run after the money. The second model (BF109 117-€) completely deletantisch assembled. Motor crooked, controls not adjusted correctly. Conclusion does not fly and is for the ton I never order there again !!! except expensive nothing too good.
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V
Rating: 1 out of 5
Muy mala compre un producto que decía… Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
A
Rating: 1 out of 5
Muy mala compre un producto que decía... Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala
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A
Rating: 3 out of 5
Order placed on 2709 to date still nothing received!! thank you to look at the reason for this non-delivery note that payment was made and transferred on 2709 thank you for your di
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A
Rating: 3 out of 5
the products ordered have arrived but almost 15 days after they were ordered
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C
Rating: 1 out of 5
You have not sent me what I asked for. On top of that, now there is no sign of a vine
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V
Rating: 3 out of 5
Always` very good
V
Rating: 2 out of 5
I am still waiting for items to be… I am still waiting for items to be delivered!
Response from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
G
Rating: 3 out of 5
The delivery of packages is on the slow side because they work with Bpost DHL or Fedex or UPS is better in terms of delivery time I would also like to receive an email when exactly my package is delivered (day and time) For the rest of the material I am satisfied
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G
Rating: 3 out of 5
Reliable give you good advice But the shipment from France takes a bit longer half a week grt hzeelenberg
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