Customer reviews of 1001hobbies

Good offer fast service BUT HIGH PRICE LEVEL IN COMPARISON WITH CERTAIN OTHER SITES EXAMPLE: 16 IEME ESCADRON TONY SHOP ...

Parcel arrived open poorly packaged Crushed box Not great for a

I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!

I did not receive the parcel!

Parcel well received but promise of delivery under 24H whereas I received my parcel more than 72h after the order.

long delivery and small assembly problem compared to the plan. very good product i am very satisfied. i am a beginner.

too often parcels are announced as arriving at a relay point but..... Nothing, so three trips of 20 km each and a significant increase in costs.

I ordered 1/48 scale decals but I got ... I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.

I bought a body and when I received it, it was very damaged and broken at the back. I sent an email to customer service to report the problem and they never replied.

I ordered 1/48 scale decals but I got … I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.

I am satisfied with my order and it arrived quickly but you should put more glue in the package.

Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA

Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA

I am very satisfied with your service

Order placed on August 04 and still being processed. In order to find out why my order is still not being processed, two messages have been sent which have so far gone unanswered.

Painting well packed but big problem of delivery which obliged me to seek my parcel during two day in diferent post office whereas I paid 7€ of carriage costs (more expensive than my comand

Relay point problem with difficulty logging in to change the drop-off location, knowing that the problem notice arrived rather late. On the other hand, nothing to say about the co

Parcel well received but some components are detached from their support in the pouch and are therefore loose and difficult to identify.

I'm going to try to be as""honest"" as possible, to start with it's unacceptable to write"" our customers adore us"" when there are so many negative reviews. As far as I'm concerned, I placed an order for more than 100€ validated on July 20 for the site and since July 24 it""has been in process"". Like many people, I naively tried to contact customer service by e-mail to get more details. And you know what .... no answer theoretically this-said service will wake up at the sight of my notice by saying substa""we did not receive your mail"".... This is all the more unacceptable given that the numerous customer service responses to other negative reviews boil down to "our suppliers are behind schedule". When we know that many other internet platforms offer the same services with globally identical prices and that from experience, in the event of a problem, they inform their customers and make a commercial gesture. I can only conclude by saying that, as you will have understood, I don't intend to repeat the experience, and to let my many model-building friends know that this site is unprofessional.

Product marked in stock in fact not delivery times very long so I was offered to place my order colissimo phone to shorten the time that was not done order July 22 received August 3 mondial relay in a word incompetent first and last time

Poor site management. Item displayed as available and in fact not available order placed on hold for missing item therefore delivery too late this is not the purpose of ordering on the net.

So far, so good and let's keep it that way

Reply to 1001 maquettes: yes, I did receive your parcel today, but it was too late! And yes the Post Office is right the box was much too big to fit in my Mailbox. What's the point of taking a Colissimo without a signature if I have to take a day off work to receive your package!!!! AND NO, I WOULD NOT RECOMMEND YOUR WEBSITE given the lack of interest you show in your customers. Very disappointed parcel still not received after 5 days despite almost 10 € postage colissimo without signature. At 1001 maquettes they tell me it's the Post Office's fault. At the post office, the package doesn't fit in your box.

Refused my order Refused my order, then held my money.

Refused my order Refused my order, then held my money.

no sms when the parcel arrived quite disappointed i'm sorry but no i was not warned that my parcel was at the poi

I modified my initial order of 2 models the next day by phone, adding a 3rd model which I also paid for. This change was not taken into account immediately because I received a message saying that a package had been sent with 2 models. I had to call and my 3rd model was sent to me in another parcel at no extra cost. Very satisfied with the very good condition of

a can of paint opened in my parcel.................. the rest is fine

Please review my letter addressed to you. It's not your fault, especially, but the chain system must be working properly, otherwise it's very messy.

one parcel out of two is always blocked at customsfor lack of invoicenot later than my last parcel which I've been waiting forblocked for a weekI'm getting fed up!!!!!

bonjour je suis decu de ma commande car j'ai commander 4 colle et payer j'en est recu 2 c'est du vol arnaque il faut me remboursait les 2 colle payer

I'm not at all satisfied with the product I marked in metal and received in plastic ..... I would never recommend this site again.

Bjr j'viens de recevoir la commande plus de 80€ manque plan de montage et décalque impossible de les joindre par téléphone et par mail ( la page contacter nous effarante)jepeut même pas me connecter à mon

Still waiting for the parcel sent by Relay on 3072017 received on 6 072017 at the customer collection point. At the reception point today on 17072017 she said she had received nothing. I phoned Relay Belgium, who confirmed that the parcel had been at my disposal since 6072017.

it took ages for the goods to be dispatched and for me to receive them....

Shipping took a bit long, then it was impossible to order the same product several times in one order (display out of stock as soon as we put in more than 1), so shipping costs were added and in the end we had to order one item at a time... (or I don't know mea culpa) But all in all, it was fine.

It took over 2 weeks until the figures in stock arrived.

Package sent on time as advertised on the website. However the packaging was too light, I had ordered 30 small pots of paint which were placed loose in a simple bubble envelope. I had also ordered a decal sheet which was placed unprotected in the middle of the pots, so it arrived crumpled. The free poster is crumpled too, and good to go.

1 year ago to the day on 080716I ordered a model (lotus type 72c 1970 from ebbro:ref EMSF001)paid 10751euros cashed the next day but still not received the order! After several emails, the last one with a reply dated 160916 from a certain Guillaume Mortier, no more replies, they take people for fools, while on my account on their site the order is still being processed! I've stopped the emailsbut they've still been cashing the money for a year. Don't order from them as long as it's ok, it's ok and they're more expensive!

Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.