Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Rubbish 14 days and no information as to where parcel is!
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Response from 1001hobbies
Dear customer, Your order was sent on the 28/02/17, the day after you placed your order, and delivered on the 13/03/16. We apologize for the delay which is due to an error of the shipper Hermes. Best regards, Customer service 1001modelkits
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/03/2017
Product and Revices Review I love the plane models I even enjoy watching it the only thing that I was disappointed is that my recent order that the plane model was so small and even the service was to slow to come up with the solution. I have sent a complain letter regarding with my recent order but there was no response to what was the mistake.
Response from 1001hobbies
Dear customer, The plane's dimensions are indicated in its description on our website. If you believe there is a mistake, please send us some pictures of the product you received by email at [email protected] Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2017
Product and Revices Review I love the plane models I even enjoy watching it the only thing that I was disappointed is that my recent order that the plane model was so small and even the service was to slow to come up with the solution. I have sent a complain letter regarding with my recent order but there was no response to what was the mistake.
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Response from 1001hobbies
Dear customer, The plane's dimensions are indicated in its description on our website. If you believe there is a mistake, please send us some pictures of the product you received by email at [email protected] Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2017
Ordered several small models all in stock on February 20th but not prepared until the 28th. Too many
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2017
Only the delivery was a bit long. About 10 days. I'm now building the model and painting it. Please note that paint is not included in the package. You'll need an extra 20 euros to purchase it.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 07/03/2017
Slower than a snail I placed an order on e-bay to Hong Kong the same day (15 Feb), it arrived a week before 1001 Modelkits order
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2017
Slower than a snail I placed an order on e-bay to Hong Kong the same day (15 Feb), it arrived a week before 1001 Modelkits order
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/03/2017
since 21012017 I made an order today 06032017 I'm still waiting!!! um mail of February 15 informs me a delay due to a supplier error and that in three days I would be delivered several emails thereafter remained unanswered today a phone call from my incentive M.Guillaume apologizes again and tells me he had just relaunched the missing item at the supplier I have doubts about the seriousness of this site ... I will come on the continuation of this case. Ps the bank transfer of 81.86 € has been made
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/03/2017
2 months delivery time for two different orders Neither done nor done
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/03/2017
For my first order with you .....very disappointed..... because to date I still have not received my order...very important to respect commitments....in the future I will go to another
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/03/2017
my order was made and paid for + 1 week and no news your telephone contact told me that it was perhaps a problem of provider of sending all without knowing anything of the follow-up !!!! for a 1st with you it is not engaging for the continuation .......
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2017
Product conforms to the order and the delivery time was respected. I appreciated the message informing me of availability at the collection point, which is becoming more widespread. On the other hand, which explains the low overall score, the packaging is particularly defective: fragile cardboard, leading to partial crushing of the parcel, closing of the parcel with unprofessional green adhesive tape not suitable for long-distance transport, leaving access to the i
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2017
Not easy to find the right brand of model. Delivery takes longer than expected, as you have to wait for collection, preparation and finally delivery. On the other hand, there's a huge choice of models and accessories.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/02/2017
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up until that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
Response from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/02/2017
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up to that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
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Response from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/02/2017
delivery time too long and explanations of delivery times anything but clear: order validation time + delivery time expressed in working days + delivery time. In the end, an order placed on 82 was delivered on 202. By the way, I ordered a Humbrol (HU033) enamel paint and received an acrylic paint.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2017
I had to take a glossy white and a glossy red (my order was urgent) so I took these 2 colors in my order as I had no choice. Disappointed for my first order. Sincerely
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/02/2017
Good materialbut don't be in too much of a hurry to receive the order(11 days).stock management needs to be improved as too many basic products are out of stock.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2017
Hello, I paid the shipping costs necessary for a delivery in 24 hours and I received the package 3 weeks later .. and when I opened the package I received a 124 and I ordered a 112 and the worst is that the paint does not match the plan and the bubble of the bike and break ... I am very disappointed and I hope that 1001maquettes vas
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/02/2017
to give a correct grade, you'd have to have received the package....who's wandering where? the carrier got it, then didn't...so whose fault is that? it's clear to me that I won't be making any more purchases from 10001 ...because it was supposed to arrive within 3 to 4 days... and now it's double..... so who's taking me for a fool? the deliveryman or 1001 maquettes ....who was supposed to give it as a gift to a kid tomorrow night? now it's ruined... I can't take it anymore!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2017
order left 1001 maquettes on 10022017 and not yet received at 21022017. inquiry at Mondial Relay after my call. Delivery by Mondial relay not to be repeated.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 21/02/2017
Product ordered and never received. I was always the one who had to ask for news: the company is not responsive at all in responding to emails. Fortunately paid by PayPal and therefore refunded. I waited over a month to write this review to give the company a chance to fix the problem--not even an apology from them.... I rarely leave reviews but in this case I was taken for a ride so it seems only fair to let them know.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2017
Delivery time to Switzerland too long
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/02/2017
For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2017
models are insufficiently protected and boxes arrive damaged.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2017
I did not get the model I wanted. The parts I received are accessories for a tank.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2017
Efficient order processing ... but disappointed that the description of the products ordered was not precise enough ... overall not sati
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 18/02/2017
Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2017
I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a
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Verified Buyer
Rating: 1 out of 5
following a purchase from 16/02/2017
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Response from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2017
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
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Response from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2017
Incredibly long lead times. Find cheaper and more efficient elsewhere
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/02/2017
Incredibly long lead times. Find cheaper and more efficient elsewhere
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 16/02/2017
Communication is absent ... I have sent two emails and was answered only after receiving the package with the model besides the most broken ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2017
Parcel received several days later than announced. In addition, no care was taken when packing. The products are bulk-packed in plastic sleeves. Neither more nor less
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 13/02/2017
After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 13/02/2017
Good choice of products but wait time-cost a bit long. Package well taken care of and product safe.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2017
Disappointed for the delivery it did not correspond to the dates given and no mail of excu
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2017
I ordered a tube of cyberbond glue and I can't get a drop out.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2017
I'm being contacted again to evaluate my purchase, even though I've been waiting several weeks for delivery... Now it's up to you to respond to my reminders.
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